production crew leader resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Experienced Bilingual Manager with 20+ years of professional leadership, operational excellence and organizational development. Adaptive and detail-oriented with capacity to execute and complete multiple projects in any environment. Versatile Leader with experience directing others, managing tasks and monitoring work areas. Offering exemplary interpersonal and communication skills.
Skills
Staff management
Conflict resolution
Staff training/development
Coaching and mentoring
Effective leader
Business Development
Human resource management
Operational improvement
Customer service
Team building
Business operations
Verbal and written communication
Excellent work ethic
Self-motivated professional
Education
Oakton Community CollegeSkokie, IL, Expected in ā ā: - GPA:
1994-1995
DePaul UniversityChicago, ILExpected in ā ā: - GPA:
1995-XXX0 Biological Sciences
Good Counsel High SchoolChicago, IL, Expected in ā āHigh School Diploma: - GPA:
1990-1994
Work History
American Dental Partners, Inc. - Front Line Leader/Manufacturing Supervisor , , Gurnee, IL10/2021 - 09/2022
Supervised a crew of XXX+ employees in a specific production area, including improving production process as part of a team(productivity, safety, scrap and downtime). While promoting a positive team environment focused on achieving goals as outlined by the company.
Supported and help direct the start up of the site and assisted in setting up manufacturing hubs to start production of the new Binaxnow Covid 19 rapid test. Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives. Oversaw employee training to emphasize productivity, safety and principles of 5S lean manufacturing process to achieve efficiency goals.
American Dental Partners, Inc. - Production Sr. Crew Leader , , 09/2020 - 06/2021
Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work as outlined in the standard operating procedures.
Supervised a team of XXX employees in a specific production area to meet goals while following good GMP, SOP and maintaining the highest quality standards.
Monitored team members on work quality/safety and mitigated any concerns to find effective methods of resolution with line leads and supervisor.
Coached operators in time management and proper ways to complete job duties. Lead a rework team over 95+ operators to efficiently reprocess/inspect an array of different work problems. Developed and planned a work area to successfully achieve team effectiveness and keep rework costs down for the company using the 5S lean manufacturing methodology.
Communicated effectively with all supervisors and upper management team members on ensuring the entire staff is following productivity, efficiency and safety goals. Assisted in preparing hubs for internal/compliance audits to meet all company standards.
Working closely with mechanical engineers and quality assurance engineers within our Infectious Disease unit to achieve life changing products within our company.
Mitigated onsite issues by patiently listening to employee complaints and finding effective methods for resolution.
Ordered daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.
Created, managed and executed business plan and communicated company vision and objectives to motivate team members.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Designed and developed employee recognition programs which boosted productivity and improved morale.
Directed HR operations, including strategic workforce planning, goals, performance management, staffing and benefits administration.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Recruited, hired and trained personnel on different positions within the company standards.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands of franchise.
Adapted work process and methods based on investigations from patients' health insurance benefits and financial assistance opportunities.
Adapted excellent rapport with patients, health care providers, and insurance companies to assist the patient in starting and continuing therapy.
Developed call management skills to process claims, bill insurances, and submit prior authorizations with limited supervision.
Entered and verified in detail all the patients demographic and health insurance information into the hub information system
Communicated outcomes and results from the filing process of prior authorizations and appeals.
Used all web tools and internal data with health insurance payors to investigate pharmacy and medical benefits.
Trained and compliant with all federal, state, and local pharmacy laws, HIPAA polices, and Pharmacy guidelines.
Developed problem solving skills and accountability for day-to-day execution of completing tasks for the well being of customers
Dr. Nasreen Gagan & Associates - Dental Practice Manager , , 09/XXX7 - 12/XXX8
Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing treatment plans for patients
Communicated one-on-one with patients during appointments to explain treatment plan and educate on upcoming procedures.
Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
Established policies and procedures for all dental team members, informed all employees of guidelines and supervised enforcement.
Processed all dental claims and prior authorizations , performed detailed insurance billing and customer billing for dental practice
Demonstrated ability to lead and participate within a team, manage multiple priorities, and meet accurate timelines
Pre-approved patients with care credit and other financial institutions to support their dental care
Processed 1800-Dentist patients and other dental plan applications
Chicago Medical Society OSHA training
Member of American Association of Dental Office Managers
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