Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Objective Efficient and structured Production Controller equipped with 5+ plus years of leadership; Expert in Inbound/Mid-Bound production methods and troubleshooting to ensure efficiency and productivity completing and managing fulfillment tasks and processes. Loyal, passionate & dedicated leader aspiring to progress to leadership. Summary Encouraging Production Controller managing and supervising 6 executives for Kohls Distribution Center. Expertise in materials management, performance management, and building flow. Influential and engaging leader who can lead and build teams, train and develop executives and employees with allocating tasks and assignments. Experience monitoring performance to ensure KPI’s/ Production goals are met. Results oriented professionals with the ability to strategize methods and coordinate efforts to meet objectives and targets. Creative thinker who can come up with unique solutions to business challenges and problems; Excellent organization skills, multitasking and attention to detail to prioritize workflow, function in a fast paced, demanding environment and prevent errors. Diligent and friendly with exceptional verbal and written communication abilities. Skills Problem-solving capabilities Process improvement strategies Solutions development Staff training and development Workforce Management Team Building & Mentoring
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
02/2020 to Current Production Controller Tyonek Native Corporation | Robins Air Force Base, GA,
  • Manage a team of 6 supervisors, 120+ associates conducting performance reviews, delegating tasks, coaching and mentoring ensuring daily potential was achieved
  • Monitored production flow and troubleshot bottlenecks and other issues; collaborating with managers to plan staffing for weekly/monthly goals
  • Directed day-to-day operations by spearheading implementation of short-term and long- term strategies to achieve UPH & CPH plan and profitability goals meeting our KPIs
  • Planned daily operational strategies, team workflows, upon established practice standards to improve operational performance and reduce labor costs, correcting any unsafe process
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
  • Knowledgeable Production Controller with comprehensive experience managing multiple projects at once and consistently meeting all project deadlines
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination
  • Assist with administrative staffing including hiring, scheduling, providing training, establishing standards, evaluating performance, counseling and appraising job results.
03/2018 to 01/2020 Operations Supervisor Quality Custom Distribution | Romeoville, IL,
  • Supervised and managed the Receiving Department, a team of 25+ associates
  • Member of Corporate committees and projects such as RDC Training Champions, Vendor
  • Ackaging and Sephora
  • Drove Receiving Team to be ranked #1 in the Network in CPH for 2018 and 2019, finding efficiency in teamwork and associate engagement
  • Took additional responsibilities by managing multiple departments such as Flat, EAS, RED,
  • Hipping
  • Successfully finding efficiency gain within all by ensuring all areas are flowing smoothly and associates are following best practices to hit daily expectations
  • Key contributor to successful process and strategy launch of new Print & Apply machines working alongside Project Manager & Engineers; Planning a successful process and strategy to enhance and drive productivity immediately
  • Supported and point of contact of our Direct to Customer Department in the last 3 years; setting up an effective and efficient plan to process 1million units in 2 weeks overseeing a team of 40+ associates
  • Supervised and managed Pack to Light Department; Performing daily weekly coaching and engaging with associates to drive efficiency within the department
  • Trained, managed and motivated employees to promote professional skill development; identifying their strengths and mentoring to improve their weaknesses.
08/2016 to 02/2018 Operations Supervisor Quality Custom Distribution | Franklin Park, IL,
  • Appointed to oversee daily activity and processes of Receiving and Vendor Compliance
  • Epartments
  • Making sure freight is unloaded within SLA (Service Level of Agreement) guarantee vendor freight properly processed and transferred items are received
  • Point of contact and leader of approximately 12 associates non peak, during peak season managing 50+ associates
  • Monitoring employee performance to confirm individual productivity requirements are being met to achieve department UPH
  • Coach and evaluate under-performing associates on how to improve performance; teach best practices and methods to improve efficiency and maintain accuracy standards to ensure inventory integrity
  • Effective scheduling strategy to achieve production plan and timely processing of merchandise, anticipating requirements to ensure UPH/CPH are met
  • Executive representation of Vendor Compliance; meeting with Network and Corporate members to effectively train and execute new strategies to maximize associates knowledge
  • (Successfully exceeding budget 13/15 months)
  • Assumed additional roles and responsibilities as Sorter and Order Consolidation Supervisor on multiple shifts
  • Making decision strategically and maintaining effective communication to ensure productivity, morale and performance of associates.
08/2015 to 07/2016 Department Lead Kroger | Eugene, OR,
  • Thrived alongside shift Supervisor in overseeing and managing day to day department operations productivity and activity of 50+ associates
  • Performed all management duties in the absence of supervisor
  • Trained, skilled and qualified new and existing associates on processes and procedures
  • Observed and monitored behavior to offer performance feedback for improvement
  • In charge of the daily coordination of the department
  • Devised and implemented strategies to maximize and drive success to meet targets, attended to associate questions and concerns, resolved errors and discrepancies
  • Promptly assigned and communicate daily plans and outbound goals during executive meetings.
Education and Training
Expected in 06/2024 Bachelor of Arts | Business Administration CALIFORNIA STATE UNIVERSITY of SAN BERNARDINO, San Bernardino, CA GPA:
Expected in 06/2016 Operations Management Certificate: Business Management | , , GPA:
Expected in 06/2016 International Business Certificate: Business Management | RIVERSIDE COMMUNITY COLLEGE, Riverside Community College, Riverside, CA GPA:

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  • RIVERSIDE COMMUNITY COLLEGE, Riverside Community College

Job Titles Held:

  • Production Controller
  • Operations Supervisor
  • Operations Supervisor
  • Department Lead


  • Bachelor of Arts
  • Operations Management Certificate: Business Management
  • International Business Certificate: Business Management

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