product zone specialist resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Reliable and punctual Products Zone Specialist who possesses an excellent work ethic and more than 2 years in retail. Areas of expertise include peer relationships, customer focus, drive for results, extensive knowledge on best sales practices. Ready to further my skills while in the role of Expert. 
Education and Training
Bachelor of Science: Mass Communications with Concentration in Production, Minor in Journalism, Expected in 2015
SUNY College at Oneonta - Oneonta, NY
Status -

Deans List

Lambda Pi Eta, Communication Arts Honor Society

Product Zone Specialist, 05/2015 - Current
Realty One Group Next Level Epsom, NH,
  • Transform store visitors into loyal Apple customers by delivering world-class service with an upbeat attitude and detailed solutions
  •  Provide and receive positive and negative specific feedback to help my peers and myself learn and figure out best practices to assist in our daily task and interactions with customers
  • Assist with the production of various Apple Camps and Field Trips to help educate the community about various software and hardware skills 
Lead and Learn In Role Business Expert, 03/2017 - 06/2017
Live Nation Entertainment Inc Las Vegas, NV,
  •  Sent introductory, second attempt, and final attempt emails to customers informing them of what the Business Team is, services we offer, and how we can help them. Archived or Converted accounts based upon customers needs
  • Performed Business Sessions with customers who setup a phone call, where I introduced the customer to all the services that the Business Team offers (Networking events, Today at Apple Workshops, Converting to Apple Products, Direct line of contact with a Business Representative that can help with their business product needs)
  • Performed a Business Briefing with customer who was looking to learn more about FileMaker and how he can incorporate it in his business
  • Set customer up with their own Custom Online Store, allowing them to order their products online while still receiving their loyalty pricing
  • Place SSO orders for customers
  • Worked with Engage, CRM, SSO, and Webmail
Mentor, 01/2016 - Current
Apple City, STATE,
  • Train New Hires and Peers on Apple Steps of service and complete solutions
  • Hold check-in's with peers to make sure they are meeting their goals and offer any help if need be
  • Providing feedback with peers 
Production Assistant Inter, 2015 - 04/2015
News 12 Long Island City, STATE,
• Obtained and edited les into VO & SOT for live broadcasts
• Shadowed and assisted reporters and production assistants in daily tasks within and outside of the newsroom
• Thrived under the deadlines present in a 24-hour news environment
• Wrote news copy based on wires supplied by AP
• Acquired pro ciency in Final Cut Pro, Velocity, and ENPS 
Stage Manager , 2014 - 04/2015
Legacy Dance Championships City, STATE,
  • Managed all operations backstage during dance competitions 
  • Sustained continuous communication with all backstage and front-stage personnel 
  • Provided in talent management before, during, and after performances 
  • Assisted with setting up and breaking down stage flooring, backdrop, and boutique sales
Various Positions, 05/2014 - 11/2014
• Producer/Director
° Collaborated with, and managed a crew of up to 20 people
° Assembled and translated scripts into a 30 minute as-live television show
° Organized show tapings and crew meetings
° Booked up to 6 guests weekly to be present for each show
• Host, Late Night Oneonta
° Interviewed and interacted with guests within a 30-minute live television show
° Researched topics before shows to be knowledgeable on the topic(s) of conversation with guests
° Hosted multiple live broadcasts
• Secretary, WIRE TV E-Board
° Managed and responded to inquiry and interest emails for the campus television station
° Additional positions held: Audio operator, camera operator, technical director, master control 

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Resume Overview

School Attended

  • SUNY College at Oneonta

Job Titles Held:

  • Product Zone Specialist
  • Lead and Learn In Role Business Expert
  • Mentor
  • Production Assistant Inter
  • Stage Manager
  • Various Positions


  • Bachelor of Science

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