Reliable and punctual Products Zone Specialist who possesses an excellent work ethic and more than 2 years in retail. Areas of expertise include peer relationships, customer focus, drive for results, extensive knowledge on best sales practices. Ready to further my skills while in the role of Expert.
Education and Training
Expected in 2015
Bachelor of Science: Mass Communications with Concentration in Production, Minor in Journalism SUNY College at Oneonta - Oneonta, NY GPA:
Deans List
Lambda Pi Eta, Communication Arts Honor Society
Experience
05/2015 to Current
Product Zone SpecialistRealty One Group Next Level – Epsom, NH,
Transform store visitors into loyal Apple customers by delivering world-class service with an upbeat
attitude and detailed solutions
Provide and receive positive and negative specific feedback to help my peers and myself learn and figure
out best practices to assist in our daily task and interactions with customers
Assist with the production of various Apple Camps and Field Trips to help educate the community about
various software and hardware skills
03/2017 to 06/2017
Lead and Learn In Role Business ExpertLive Nation Entertainment Inc – Las Vegas, NV,
Sent introductory, second attempt, and final attempt emails to customers informing them of what the Business Team is, services we offer, and how we can help them. Archived or Converted accounts based upon customers needs
Performed Business Sessions with customers who setup a phone call, where I introduced the customer to all the services that the Business Team offers (Networking events, Today at Apple Workshops, Converting to Apple Products, Direct line of contact with a Business Representative that can help with their business product needs)
Performed a Business Briefing with customer who was looking to learn more about FileMaker and how he can incorporate it in his business
Set customer up with their own Custom Online Store, allowing them to order their products online while still receiving their loyalty pricing
Place SSO orders for customers
Worked with Engage, CRM, SSO, and Webmail
01/2016 to Current
MentorApple – City, STATE,
Train New Hires and Peers on Apple Steps of service and complete solutions
Hold check-in's with peers to make sure they are meeting their goals and offer any help if need be
Providing feedback with peers
2015 to 04/2015
Production Assistant InterNews 12 Long Island – City, STATE,
• Obtained and edited les into VO & SOT for live broadcasts
• Shadowed and assisted reporters and production assistants in daily tasks within and outside of the newsroom
• Thrived under the deadlines present in a 24-hour news environment
• Wrote news copy based on wires supplied by AP
• Acquired pro ciency in Final Cut Pro, Velocity, and ENPS
2014 to 04/2015
Stage Manager Legacy Dance Championships – City, STATE,
Managed all operations backstage during dance competitions
Sustained continuous communication with all backstage and front-stage personnel
Provided in talent management before, during, and after performances
Assisted with setting up and breaking down stage flooring, backdrop, and boutique sales
05/2014 to 11/2014
Various PositionsWIRE TV – City, STATE,
• Producer/Director
° Collaborated with, and managed a crew of up to 20 people
° Assembled and translated scripts into a 30 minute as-live television show
° Organized show tapings and crew meetings
° Booked up to 6 guests weekly to be present for each show
• Host, Late Night Oneonta
° Interviewed and interacted with guests within a 30-minute live television show
° Researched topics before shows to be knowledgeable on the topic(s) of conversation with guests
° Hosted multiple live broadcasts
• Secretary, WIRE TV E-Board
° Managed and responded to inquiry and interest emails for the campus television station
° Additional positions held: Audio operator, camera operator, technical director, master control
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