Highly organized and
energetic customer service representative with over 5 years experience
as a customer service, sales and call center agent. Proficient in
providing exceptional technical/ non-technical customer support.
Strong Problem Solving Ability
Computer/ Software Troubleshooting Skills
Order Processing/ Scheduling
Salesforce/Breeze System Knowledge
Product Support SpecialistOct 2014 to Apr 2015 Turbo Tax Call Center － Atlanta, GAProvided product support to customers for all Intuit Turbo Tax softwares. Resolved customer complaints and concerns with strong verbal and negotiation skills. Troubleshoot software issues via live chat and telephone. Supported customers with online billing and account issues. Created new accounts, reset passwords and configured access for users. Helped customers track and ship packages.
Geek Squad Operations Agent/ SMEFeb 2013 to Sep 2014 Wipro Call Center － Atlanta, GA
customer information using BREEZE and SALESFORCE for customer verification.
basic software repairs/installations for Mac
and Windows operating systems via remote connection over the
internet using LMI (LOG ME IN) and Agentworkbench systems.
with scheduling home and store repairs with Covert Ops and OCG
(Operational Cable Guy) agents.
team lead and other agents as a SME by helping agents with questions
and concerns for clients regarding hardware/ software issues, client
contracts, system navigation, repair tools, soft skill translations,
system updates, call flow and other duties as assigned.
Electronics/ Wireless Center Sales AssociateAug 2011 to Dec 2012 Wal-Mart － Lithonia, GA
customer assistance in new line activations, upgrades, and sim card
activations for Verizion, AT&T, Sprint, T-Mobile and no-contract
knowledge of product and services including pricing, plans,
accessories, and all service features. Assisted with inventory of products. Assisted with bill payment and processing.
GE Appliances/Toys R Us Customer Service AgentMar 2010 to Jun 2011 West Work at HomeMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Interacted with customers to follow-up on shipping statuses and expedited orders. Resolved customer account issues. Scheduled deliveries for products.
Phlebotomy2010Atlanta Technical College － Atlanta, GA
2006Stephenson High School － Stone Mountain, GA
Microsoft: Word, PowerPoint, Publisher, Excel
Salesforce, Breeze, LMI (Log Me In) Agent Workbench, NOVA