Product Owner/Senior Business Systems Analyst Resume Example

The Infrastructure upgrades to all consumer applications of The Hartford like Windows 2003- 2008, Lotus Notes to Sharepoint , SQL 2003 -2005, Virtualization( moving to Pureflex cloud) of existing physical servers etc were done under a banner of Tech Currency. This included a varied mix of applications- being hosted internally on Hartford's hardware assets, externally hosted by vendors/partners, applications catered to all departments -HR,Tax, Finance, Law.

Tools Used: HP Quality Center, Corp Quest Stat tool, Microsoft Office 2013, Web based applications of The Hartford.

• Outlined work plans, determined resources, wrote timeline's and generated initial budgets as part of project scope determination for Infrastructure upgrade projects.
• Oversaw large portfolio of projects to support teams, reported progress and influence positive outcomes for key stakeholders.
• Led efforts to analyze, design and document customer business requirements to ensure thorough understanding of business needs. Prepared and updated Business Requirements Document (BRD) and Functional Requirements Document (FRD).
• Managed project team in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
• Oversaw purchases of required equipments and software's.
• Resolved implementation and operation issues with product manufacturers.
• Supported business continuity and disaster recovery.
• Maintained licensing contracts with vendors.

MySource is Qualcomm's home-grown Human Resource Management System and portal that interacts with variety of systems within Qualcomm and is one stop shop for all employee related data. MySource is used by employees, managers and all business support functions of Qualcomm alike on a daily basis for their respective data needs.

Tools Used: Remedy (Qualcomm internal tool), HP Quality Center, MS Visio, Microsoft Office 2013, PL SQL

• Researched on user activities, performed activity based analysis of key business processes, performed competitor bench marking analysis and identified saving opportunities or possible product/service enhancements.
• Developed and maintained customer-focused relationship with business stakeholders and other IT areas by exhibiting high level of collaboration, timely communication and responsiveness.
• Facilitated Business Process Modeling and Design sessions to define all current business activities and proposed business activities.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Collaborated and worked as needed with Developers/QA team during development, unit and QA testing to assure mutual understanding and consistency to business requirements.
• Conducted user training sessions and assisted in post production activities.

Aviva e-channel supports the e-commerce department in Aviva. The project delivers Quote & Buy and Self-Service web applications for Direct (Aviva/RAC) & corporate partners (HSBC, First Direct, Barclays, Leeds, Introducer, Joint)

Tools Used:MS Visio, Microsoft Office 2010, PL SQL

• Involved in re-engineering of business process and preparation of As-Is and To-Be- Business flow diagrams.
• Identified and documented Business Rules, Wireframes, Use Cases, Use Case Diagrams and Activity Diagrams.
• Worked with QA and Testing team in identifying and documenting Test Strategy, Test Plan and Test case documents.
• Worked with Data analysts to identify Test data to handle all Test scenarios.
• Gathered, reviewed and reported on findings.
• Tracked feedback at all levels and researched resolutions for common concerns.

The Infrastructure upgrades to all consumer applications of The Hartford like Windows 2003- 2008, Lotus Notes to Sharepoint , SQL 2003 -2005, Virtualization( moving to Pureflex cloud) of existing physical servers etc were done under a banner of Tech Currency. This included a varied mix of applications- being hosted internally on Hartford's hardware assets, externally hosted by vendors/partners, applications catered to all departments -HR,Tax, Finance, Law.

Tools Used: HP Quality Center, Corp Quest Stat tool, Microsoft Office 2013, Web based applications of The Hartford.

• Outlined work plans, determined resources, wrote timeline's and generated initial budgets as part of project scope determination for Infrastructure upgrade projects.
• Oversaw large portfolio of projects to support teams, reported progress and influence positive outcomes for key stakeholders.
• Led efforts to analyze, design and document customer business requirements to ensure thorough understanding of business needs. Prepared and updated Business Requirements Document (BRD) and Functional Requirements Document (FRD).
• Managed project team in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
• Oversaw purchases of required equipments and software's.
• Resolved implementation and operation issues with product manufacturers.
• Supported business continuity and disaster recovery.
• Maintained licensing contracts with vendors.

MySource is Qualcomm's home-grown Human Resource Management System and portal that interacts with variety of systems within Qualcomm and is one stop shop for all employee related data. MySource is used by employees, managers and all business support functions of Qualcomm alike on a daily basis for their respective data needs.

Tools Used: Remedy (Qualcomm internal tool), HP Quality Center, MS Visio, Microsoft Office 2013, PL SQL

• Researched on user activities, performed activity based analysis of key business processes, performed competitor bench marking analysis and identified saving opportunities or possible product/service enhancements.
• Developed and maintained customer-focused relationship with business stakeholders and other IT areas by exhibiting high level of collaboration, timely communication and responsiveness.
• Facilitated Business Process Modeling and Design sessions to define all current business activities and proposed business activities.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Collaborated and worked as needed with Developers/QA team during development, unit and QA testing to assure mutual understanding and consistency to business requirements.
• Conducted user training sessions and assisted in post production activities.

Aviva e-channel supports the e-commerce department in Aviva. The project delivers Quote & Buy and Self-Service web applications for Direct (Aviva/RAC) & corporate partners (HSBC, First Direct, Barclays, Leeds, Introducer, Joint)

Tools Used:MS Visio, Microsoft Office 2010, PL SQL

• Involved in re-engineering of business process and preparation of As-Is and To-Be- Business flow diagrams.
• Identified and documented Business Rules, Wireframes, Use Cases, Use Case Diagrams and Activity Diagrams.
• Worked with QA and Testing team in identifying and documenting Test Strategy, Test Plan and Test case documents.
• Worked with Data analysts to identify Test data to handle all Test scenarios.
• Gathered, reviewed and reported on findings.
• Tracked feedback at all levels and researched resolutions for common concerns.