Product Owner/Senior Business Systems Analyst Resume Example
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver. Ready to offer11 years of experience and take on a dynamic new position.
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Highmark Inc. – New York , NY
Worked as Product Owner/ Scrum Master / Business System Analyst for the Business process automation and data reporting projects for Actuarial groups of Valuation, Experience Studies and Pricing from Life and Retirement Department. Followed both Traditional and Agile methodologies. Successful Project deliveries like VA DAC ( Variable Annuity Deferred Acquisition Cost) saved 3 Million dollars per Quarter to the Company. GAAP and STAT process automation, FIA data and EGP projects also saved the company millions of dollars and several man hours.
Tools Used : Microsoft Office 2016, SAP HANA, SQL Server Management Studio, PL SQL, Toad, Ms Visio, Jira, Confluence, Sharepoint, Microstrategy, Power BI, GGY Axis
- Collaborated with clients in Actuarial department from concept through final delivery of product/services around data delivery for various kinds of Financial reporting , GGY Axis model runs.
- Built credibility , established rapport and maintained communication with stakeholders.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Used Jira tool effectively to create stories, dashboards, leading matrices. Owned and prioritized product backlog. Ensured product backlog is visible, transparent and clear to all.
- Collaborated with development team , clarified user requirements, provided acceptance criteria, optimized value of work .
- Assisted in Quality Assurance activities, ensured acceptance criteria were met, preventing occurrence of escaped defects.
- Created and maintained Project Documents- BRD, FSD, Data Definition, Data Flow diagrams etc throughout the course of project . Used Sharepoint and Confluence for this purpose.
- Participated in internal and external quality audit sessions.
- Delivered successful increments and products to delighted end users.
- Streamlined and enhanced many accounting processes for Business operations.
Highmark Inc. – Stoneboro , PA
The Infrastructure upgrades to all consumer applications of The Hartford like Windows 2003- 2008, Lotus Notes to Sharepoint , SQL 2003 -2005, Virtualization( moving to Pureflex cloud) of existing physical servers etc were done under a banner of Tech Currency. This included a varied mix of applications- being hosted internally on Hartford's hardware assets, externally hosted by vendors/partners, applications catered to all departments -HR,Tax, Finance, Law.
Tools Used: HP Quality Center, Corp Quest Stat tool, Microsoft Office 2013, Web based applications of The Hartford.
- Outlined work plans, determined resources, wrote timeline's and generated initial budgets as part of project scope determination for Infrastructure upgrade projects.
- Oversaw large portfolio of projects to support teams, reported progress and influence positive outcomes for key stakeholders.
- Led efforts to analyze, design and document customer business requirements to ensure thorough understanding of business needs. Prepared and updated Business Requirements Document (BRD) and Functional Requirements Document (FRD).
- Managed project team in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Oversaw purchases of required equipments and software's.
- Resolved implementation and operation issues with product manufacturers.
- Supported business continuity and disaster recovery.
- Maintained licensing contracts with vendors.
Qualcomm Incorporated – City , STATE
MySource is Qualcomm's home-grown Human Resource Management System and portal that interacts with variety of systems within Qualcomm and is one stop shop for all employee related data. MySource is used by employees, managers and all business support functions of Qualcomm alike on a daily basis for their respective data needs.
Tools Used: Remedy (Qualcomm internal tool), HP Quality Center, MS Visio, Microsoft Office 2013, PL SQL
- Researched on user activities, performed activity based analysis of key business processes, performed competitor bench marking analysis and identified saving opportunities or possible product/service enhancements.
- Developed and maintained customer-focused relationship with business stakeholders and other IT areas by exhibiting high level of collaboration, timely communication and responsiveness.
- Facilitated Business Process Modeling and Design sessions to define all current business activities and proposed business activities.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Collaborated and worked as needed with Developers/QA team during development, unit and QA testing to assure mutual understanding and consistency to business requirements.
- Conducted user training sessions and assisted in post production activities.
AVIVA General Insurance – City , STATE
Aviva e-channel supports the e-commerce department in Aviva. The project delivers Quote & Buy and Self-Service web applications for Direct (Aviva/RAC) & corporate partners (HSBC, First Direct, Barclays, Leeds, Introducer, Joint)
Tools Used:MS Visio, Microsoft Office 2010, PL SQL
- Involved in re-engineering of business process and preparation of As-Is and To-Be- Business flow diagrams.
- Identified and documented Business Rules, Wireframes, Use Cases, Use Case Diagrams and Activity Diagrams.
- Worked with QA and Testing team in identifying and documenting Test Strategy, Test Plan and Test case documents.
- Worked with Data analysts to identify Test data to handle all Test scenarios.
- Gathered, reviewed and reported on findings.
- Tracked feedback at all levels and researched resolutions for common concerns.
Visvesvaraya Technological University - City
- Graduated with First Class with Distinction
- https://www.linkedin.com/in/divya-nayak-49182624/
- Project Management Institute- Agile Certified Professional
- Certified ScrumMaster
- Certified by ISTQB(International Software Testing Qualifications Board)
- Scrum Framework Enthusiast
- Stakeholder relationship management
- Agile practitioner
- Problem identification
- New employee mentoring
- Oral and written communication
- Data analysis
- Project management
- Quality assurance
- Teamwork
Company Name – City, State
Worked as Product Owner/ Scrum Master / Business System Analyst for the Business process automation and data reporting projects for Actuarial groups of Valuation, Experience Studies and Pricing from Life and Retirement Department. Followed both Traditional and Agile methodologies. Successful Project deliveries like VA DAC ( Variable Annuity Deferred Acquisition Cost) saved 3 Million dollars per Quarter to the Company. GAAP and STAT process automation, FIA data and EGP projects also saved the company millions of dollars and several man hours.
Tools Used : Microsoft Office 2016, SAP HANA, SQL Server Management Studio, PL SQL, Toad, Ms Visio, Jira, Confluence, Sharepoint, Microstrategy, Power BI, GGY Axis
- Collaborated with clients in Actuarial department from concept through final delivery of product/services around data delivery for various kinds of Financial reporting , GGY Axis model runs.
- Built credibility , established rapport and maintained communication with stakeholders.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Used Jira tool effectively to create stories, dashboards, leading matrices. Owned and prioritized product backlog. Ensured product backlog is visible, transparent and clear to all.
- Collaborated with development team , clarified user requirements, provided acceptance criteria, optimized value of work .
- Assisted in Quality Assurance activities, ensured acceptance criteria were met, preventing occurrence of escaped defects.
- Created and maintained Project Documents- BRD, FSD, Data Definition, Data Flow diagrams etc throughout the course of project . Used Sharepoint and Confluence for this purpose.
- Participated in internal and external quality audit sessions.
- Delivered successful increments and products to delighted end users.
- Streamlined and enhanced many accounting processes for Business operations.
Company Name – City, State
The Infrastructure upgrades to all consumer applications of The Hartford like Windows 2003- 2008, Lotus Notes to Sharepoint , SQL 2003 -2005, Virtualization( moving to Pureflex cloud) of existing physical servers etc were done under a banner of Tech Currency. This included a varied mix of applications- being hosted internally on Hartford's hardware assets, externally hosted by vendors/partners, applications catered to all departments -HR,Tax, Finance, Law.
Tools Used: HP Quality Center, Corp Quest Stat tool, Microsoft Office 2013, Web based applications of The Hartford.
- Outlined work plans, determined resources, wrote timeline's and generated initial budgets as part of project scope determination for Infrastructure upgrade projects.
- Oversaw large portfolio of projects to support teams, reported progress and influence positive outcomes for key stakeholders.
- Led efforts to analyze, design and document customer business requirements to ensure thorough understanding of business needs. Prepared and updated Business Requirements Document (BRD) and Functional Requirements Document (FRD).
- Managed project team in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Oversaw purchases of required equipments and software's.
- Resolved implementation and operation issues with product manufacturers.
- Supported business continuity and disaster recovery.
- Maintained licensing contracts with vendors.
Company Name – City, State
MySource is Qualcomm's home-grown Human Resource Management System and portal that interacts with variety of systems within Qualcomm and is one stop shop for all employee related data. MySource is used by employees, managers and all business support functions of Qualcomm alike on a daily basis for their respective data needs.
Tools Used: Remedy (Qualcomm internal tool), HP Quality Center, MS Visio, Microsoft Office 2013, PL SQL
- Researched on user activities, performed activity based analysis of key business processes, performed competitor bench marking analysis and identified saving opportunities or possible product/service enhancements.
- Developed and maintained customer-focused relationship with business stakeholders and other IT areas by exhibiting high level of collaboration, timely communication and responsiveness.
- Facilitated Business Process Modeling and Design sessions to define all current business activities and proposed business activities.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Collaborated and worked as needed with Developers/QA team during development, unit and QA testing to assure mutual understanding and consistency to business requirements.
- Conducted user training sessions and assisted in post production activities.
Company Name – City, State
Aviva e-channel supports the e-commerce department in Aviva. The project delivers Quote & Buy and Self-Service web applications for Direct (Aviva/RAC) & corporate partners (HSBC, First Direct, Barclays, Leeds, Introducer, Joint)
Tools Used:MS Visio, Microsoft Office 2010, PL SQL
- Involved in re-engineering of business process and preparation of As-Is and To-Be- Business flow diagrams.
- Identified and documented Business Rules, Wireframes, Use Cases, Use Case Diagrams and Activity Diagrams.
- Worked with QA and Testing team in identifying and documenting Test Strategy, Test Plan and Test case documents.
- Worked with Data analysts to identify Test data to handle all Test scenarios.
- Gathered, reviewed and reported on findings.
- Tracked feedback at all levels and researched resolutions for common concerns.
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Resume Overview
School Attended
- Visvesvaraya Technological University
Job Titles Held:
- Product Owner/Senior Business Systems Analyst
- Implementation Project Manager/Business Systems Analyst
- Business Systems Analyst
Degrees
- Bachelor of Engineering : Instrumentation Technology , 06/2008
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