Seeking Field Service Engineer or Field Support Engineer position, that provides excellent Engineering support both internally and externally on variety of technical tasks.
A technically adept individual with over 10 years of proven track record in pre-sales and post-sales customer support, engineering, product commissioning, troubleshooting and technical support; has vast knowledge in Seismic Data Acquisition Systems; can render extensive travel, work beyond office hours, and can manage time wisely; results-oriented and passionate; with a driven spirit and optimistic.
Provide on-site or off-site technical support and training to field crews throughout the world in assistance of Seismic Data Acquisition Systems.
Provide high level of technical support to Sales, Engineering, and Manufacturing teams. This includes testing new Software or Hardware and newly manufactured systems prior to delivery, and the review of sales orders and quotes for discrepancies.
Provide technical assistance in system design, installation, start-up, field verification test, training, modification, and repair.
Provide planning and implementation of any system Hardware or Software upgrades.
Accurately and completely summarize activities, observations, and problems encountered and corrected on field trips or through any pertinent customer contact.
Participate in product commissioning which includes providing quality control requirements and technical support for Seismic Data Acquisition Systems.
Provide feedback to Engineering on product improvement, product deficiencies, or customer required enhancements.
Support in-house repairs, system check out and contribute with problem resolution to daily technical requests.
Promoted to Product Support Specialist (Team Leader) position in June 2009 at ION Geophysical Corporation.
Established Senior Field Service Engineer with over ten years experience in customer support, technical and product support, troubleshooting, product development, project management, training, and field integrations.
Assisted with the successful Alpha and Beta testing of ION Geophysical Systems - Positioning Control System (PCS), DigiBIrd depth and lateral seismic cable control device, DigiSHOT Seismic Source control system, and DigiStreamer Seismic Data Acquisition system.
Provided significant contribution to the successful startup of the ION Geophysical's VectorSeis Ocean II (VSO II), Ocean Bottom System.
One of the major individual contributors of significant increase in production of newly build and repaired motor modulars (2005).
Manage activities related to the Automated Vehicle Count & Classification (AVCC) product line, including development, sales, marketing, technical and product support, project management, field integrations, and distributor relations. Assist Product Line Manager with new product development, introductions, analyzing competition, and monitors to ensure products are technologically up-to-date. Manages AVCC technical support and performs project management for customer projects. Work with engineers and procurement personnel to resolve obsolescence issues. Ensure product testing is conducted on AVCC software, hardware, and firmware. Coordinate with engineering on all phases of product development, including alpha testing, beta cycles, and production release. Manages sales & marketing activities of AVCC products worldwide, including management of AVCC distributor network to ensure established sales quotas and goals are met.
Manage and direct product support activities, including resource planning, support Rota coordination, maintenance of the support log and equipment provision. Provide technical support and training to field crews throughout the world in assistance of Seismic Data Acquisition Systems. Provide product requirement analysis. Assist with technical and logistical planning. Customer liaison and support: Verification, prioritization, testing, resolution to clients' satisfaction. Provide field crew data management and archive. Provide operations reporting. Implement and manage technical procedures. Perform other duties as assigned by management.
Provide support to customers in field situations. This includes on-site or off-site support for Seismic Data Acquisition Systems as well as aiding the customer in dealing with technical inquiries from the client. This ensures healthy customer relationship, which contributes to the well being of the organization by instilling confidence in the products and company. Ensure that customers have the best Field Service possible. This includes the start-up of new equipment and support of existing installed base. Provide planning and implementation of any hardware or software upgrades. Provide high level of technical support to Sales, Engineering and Manufacturing teams. This includes testing new software or hardware, testing newly manufactured systems prior to delivery, and the review of sales orders and quotes for any discrepancies. Accurately and completely summarize activities, observations and/or problems encountered and corrected on field trips or through any pertinent customer contact. Provide feedback to engineering on product deficiencies or customer required enhancements. Assist in generating ECO's and Field Service Bulletins.
Provide production support to the manufacturing and purchasing organization.
Find solutions for obsolete components with replacements.
Electronics test of reworked or redesigned solutions.
Use statistics and database for failure analysis.
Learn and review of processes and procedures.
Perform preventive maintenance, as well as diagnostic repairs on digital copiers, fax machines and printers in a connected environment. Travel to customer sites to provide on-site service and repairs, delivering parts and supplies in a timely manner, while providing the top-notch service. Specialized service quality and customer satisfaction. Experience with Ricoh, Savin or Gestetner, and other products within the copier/document management industry. Perform troubleshooting thought process, high attention to detail, and a customer-focused mentality. Demonstrate good mechanical, technical and PC skills; networking knowledge.
Nominated for The National Dean's List for the year 2003-2004
Related Work Courses:
Power Systems, Control Systems, Communication Systems, Digital Signal Processing, Digital Integrated Circuits, Power and Machinery
English - Excellent (Read, Write, and Speak)
Tagalog Filipino - Excellent (Read, Write, and Speak)
Spanish - Poor (Speak)
Eta Kappa Nu Association (Iota Rho Chapter) - recognition of excellent scholarship and other attainments
IEEE - The Institute of Electrical and Electronics Engineers (Student Member)
Oil & Gas Industry, Petroleum, Energy, Upstream, Seismology, Geophysics, Electrical Engineering, Product Support, Management, Team Leader, Technical Support, Customer Support, Customer Service - Face-to-Face Support, Training, Field Service and Support, Help Desk Support, On-call Support, Field Operations, Field Installation, Field Production, Product Development, Networking, Data Communications, Integrated Seismic Data Acquisition, Field Supervision, Software and Hardware Support, Production Support
Seismic Streamer Positioning Control System (PCS, ION), Orca Seismic Navigation System (ION), DigiStreamer Seismic Data Acquisition System, DigiSHOT Seismic Source System, Gator Seismic OBC Navigation System (ION), Linux Operating Systems, Electronic Work Bench, MathCAD, Matlab, LabVIEW, PSPICE, Programming in Assembly and C Language, Apple or Macintosh Computers, Database Software (Phoenix), Web Application Framework (SharePoint), Open-source Ticket Request System (OTRS), E-Mail Software (Outlook, Thunderbird), Networking or LAN Software (Cisco), Peripheral Devices (Scanners, Printers), Presentation Software (PowerPoint), Spreadsheet Software (Excel), Utility Software (Virus, File Compression, Test Utility Software), Microsoft Office
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