LiveCareer-Resume

processor resume example with 6 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

To obtain a position in a people-oriented organization where I can maximize my experience in a challenging environment to achieve a long-term career with opportunities for career growth. Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills.

Skills
  • Medical Assistant/Medical Terminology, Customer Service, CPR/First Aid Certified, Scheduling, Training, Administrative Support, Insurance/Billing, Communication, Relational and Leadership Skills
  • 2
  • Administrative Support
  • Billing
  • Charts
  • CPR
  • Customer Service
  • Faxing
  • First Aid
  • Information technology
  • Insurance
  • Leadership Skills
  • Medical Terminology
  • Meetings
  • Office
  • Personnel
  • Pricing
  • Processes
  • Routing
  • Scanning
  • Phone
  • Troubleshooting
  • Data file transferring
  • Packaging
  • Sorting
  • Power Tools
  • Data entry experience
  • Supply ordering
  • Data file opening
  • Patient charting
  • Performance improvement
  • Data entry skills
Work History
Processor, 04/2017 - Current
Abila Spokane Valley, WA,
  • American Esoteric Laboratories (AEL), Memphis, TN ∙ Receives, accessions, identifies and labels specimens according to established protocol to ensure all specimens are test ready.
  • Training new hires.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Accessions an average of 30 requisitions per hour.
  • Identifies problems that arise during the accessioning process and resolves them.
  • Operates specimen sorting equipment; operations include maintenance when assigned and troubleshooting errors as they arise.
  • Received and reviewed incoming documents and materials.
  • Researched and resolved discrepancies to maintain accuracy.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Located and corrected data entry errors and reported to management.
  • Sorted and processed incoming reports before putting data into processing software.
  • Answered data questions for company leaders as subject matter expert to enhance decision making.
Customer Service Representative, 05/2015 - 06/2016
Bowlero Corp San Antonio, TX,
  • Performs daily office administrative support duties.
  • Effectively managed a high volume of inbound customer calls daily.
  • Address and resolved customer complaints empathetically and professionally.
  • Handles customer calls/correspondence for service, scheduling and billing inquiries.
  • Acts as customer contact regarding pricing and scheduling.
  • Communicates with branch personnel to resolve service and scheduling issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Office Administrator/Medical Assistant Receptionist, 01/2015 - 03/2015
Grifols Inc. Baton Rouge, LA,
  • RECORDS, Life Enhancement Services (LES) MEMPHIS, TN ∙ Obtains charts and documents to appropriately file and scan using electronic medical records systems.
  • Scanned patient charts into Pro Fusion System.
  • Routing messages and scanned documents to appropriate staff members and providers.
  • Makes adjustments to documents and/or equipment as needed, to ensure clear scans.
  • Responsible for retrieval, sorting and scanning of incoming faxing to the appropriate patient.
  • Set up weekly meetings, face to face interaction with medical personnel during onsite provider office and facility visits.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Donor Processor, 09/2011 - 05/2012
Plasma Biological City, STATE,
  • Donor processor, Plasma BIOLOGICAL, MEMPHIS, TN ∙ Greets donors, determines donor suitability through various screening tests.
  • Maintains the daily checks and maintenance/cleaning of the plasma collection equipment.
  • Collects and processes donor samples for processing and testing.
  • Conducts pre-donation medical screening in accordance with established guidelines.
  • Provides appropriate feedback to ineligible donor candidates.
  • Ensures all donor screening information is complete and accurate prior to donation.
  • Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
  • Assisted pathology team with skilled analyses by preparing tissue samples.
  • Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
  • Assisted with safe transfusions by conducting tests and completing blood counts.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
MBA: Health Communication Technology, Expected in 08/2015
-
The Tennessee College Of Applied Technology - Memphis, TN,
GPA:
Status -

Diploma health information technology, Tennessee College of Applied Technology, Memphis, Tn June 2008 diploma medical assistant, High Tech Institute

Certifications
Medical Assistant/Medical Terminology, Customer Service, CPR/First Aid Certified, Scheduling, Training, Administrative Support, Insurance/Billing, Communication, Relational and Leadership Skills 2,

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Resume Overview

School Attended

  • The Tennessee College Of Applied Technology

Job Titles Held:

  • Processor
  • Customer Service Representative
  • Office Administrator/Medical Assistant Receptionist
  • Donor Processor

Degrees

  • MBA

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