- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
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- resumesample@example.com
Quality-driven and motivated professional familiar with operations, quality standards and safety hazards. Steps easily into any production position and work hands-on with team members in need of improvement. Versed in documentation, compliance and scheduling.
- Team building
- Quality assurance standards
- Strong work ethic
- Customer service
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- Special events planning
- Critical thinking
- Proficient in Microsoft Office
- Supply ordJessicag
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Processor, 03/2021 to Current
Quest Diagnostics Incorporated – Fayetteville, GA,
- Operates equipment, pumps and valves as required to efficiently and accurately maintain a required production schedule.
- Completes all required daily documentation and reporting for equipment, supplies, and products
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products.
- Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
- Organized and maintained sanitary standards.
- Adhered to strict safety and QA standards.
- Measured, mixed and poured liquid and powdered ingredients specific to formulations for various products.
- Closely monitored equipment functionality and kept detailed records of issues.
- Inspected raw materials and mixing tools daily and reported issues or problems to supervisors, managers and other personnel.
- Safely transferred materials weighing over 2,000 pounds between job sites.
- Ensures compliance to quality, food safety, 5S, OSHA and HACCP support programs; assures conformity to all company, customer and government standards by all in work area.
- Pitched in to help in additional areas during peak work periods or employee absences.
Banquet Manager, 08/2019 to 11/2020
Golden Entertainment, Inc. – Flintstone, MD,
- Work in tandem with all departments to ensure all event details are executed per event contracts and events run on time. Communicated issues proactively.
- Oversee and manage all aspects of special events including serving as a liaison for all service staff including bartenders, vendors, guests, clients and museum event coordinators
- Gathered customer desires and worked with catJessicag team in implementing specifications.
- Managed 50 servers and event staff members to effectively foster team-oriented environment.
- Reconciled daily transactions, balanced cash registers and deposited bar earnings.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained all staff on event policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Managed inventory and reordered products as needed.
- Adhered to all food safety and sanitation protocols.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Interacted with kitchen staff to plan food and beverage logistics.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
Front of House Supervisor, 03/2017 to 08/2019
Troon Golf, L.L.C. – Tallahassee, FL,
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Managed day-to-day café, catJessicag and event operations with focus on quality and meeting customer expectations.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies and prepared deposits.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Increased sales in café thru merchandising and product rotation.
- Maintained all OSHA and ServSafe standards.
- Prepared end-of-month financial reports.
CatJessicag Supervisor, 08/2014 to 02/2017
Abm – Indianapolis, IN,
- Monitored staff members at all catJessicag events and functions, providing in-depth instructions ahead of time.
- Directed food delivery and presentation to maintain catJessicag operations.
- Maintained records to orchestrate event details, customer requests and billing information.
- Executed scheduling, logistics and follow-ups with event staff.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Assessed event success and identified improvement areas through client feedback.
Supervisor of Concessions, 06/2011 to 08/2014
Meadowlands Racetrack – City, STATE,
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
- Managed finances by maintaining concessions records for sales, expenses and labor hours.
- Oversaw 5 concession stands and 3 bars, including cooking food, cleaning equipment and balancing daily receipts.
- Boosted team performance by improving training and sales strategies.
- Supervised team of 100 employees, maintaining positive and productive atmosphere to enhance employee experience.
- Handled over $9,000 worth of cash and card transactions daily with accuracy and efficiency.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
: Business Administration And Management, Expected in
Suffolk County Community College - Selden, NY
GPA:
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