Process Quality Engineer resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Dedicated Process Quality Engineer with excellent technical, analytical and communication skills demonstrated by 15 years of experience in the Service and Manufacturing Industries. Highly developed comprehension of Project Management methodology and processes. Advanced process development, integration and analysis skills. Superior troubleshooting and problem-solving skills, failure and data analysis skills. Exceptional interpersonal, organizational, decision-making and leadership skills in highly complex, fast-paced business environments.
  • Managed Engineering phase of 9 medium scale New Product Introduction launches within 5 months per OEM and company standards, on time and within budget constraints.
  • Developed and maintained training, process, and systems standards per OEM Technical Requirements Documents to ensure successful launch of 5 New Products within 3 months.
  • Used Six Sigma/ Lean tools to improve the productivity of small scale projects by %15.
  • Reduced customer returns by 10% through data collection and statistical analysis.
  • Improved production line quality and repair yields through Failure Analysis and Corrective Action Reporting.
  • Collaborated with Quality Team to help procure ISO9001, ISO14001, and ISO27001 certifications.
Core Qualifications
  • Engineering (Process, Quality, Industrial)
  • Engineering Change Control (Agile, Oracle, Docushare)
  • Project Management
  • New Product Introduction
  • Six Sigma/ Lean principles
  • Data Mining/ Analysis
  • Continuous Improvement
  • Corrective and Preventative Action
  • Microsoft Office Suite expert
  • Programming Languages (Visual Basic, Windows Batch Scripting, SQL)
Process Quality Engineer, 06/2009 to Current
General ElectricPompano Beach, FL,
  • Interpreted OEM Technical Requirement Documents (Work Instructions, BOMs, ECNs, TCNs, Service Manuals, schematics, SOW) to develop diagnostic, repair,test, system, and business processes for successful implementation.
  • Managed compliance of all ECOs during product life-cycle.
  • Managed and developed training and certification program for area of responsibility.
  • Managed and developed project schedules for efficient New Product Introduction of multiple products in multiple facilities on time.
  • Communicated project status, progress on deliverables, and risks/issues to management in a timely manner.
  • Utilized Six Sigma/ Lean tools to improve efficiency, quality and throughput.
  • Identified process and quality problems and assist with their resolution through root cause analysis, failure analysis, corrective & preventive actions, non-conformance documentation and reporting.
  • Analyzed large data sets (WIP and customer returns) from company Shop floor Control Database to design Continuous Improvement Processes to reduce returns, improve quality, and create metrics.
  • Created metrics to identify throughput, quality and performance.
  • Collaborated with programming team and other cross functional groups to define and test new Database concepts.
  • Conducted Gage R & R, time and motion studies for cost analysis development.
  • Designed shop floor and work flow layouts to maximize efficiency, capacity planning (variable product mix), and line balance.
  • Served as technical resource for production lines, materials, logistics, OEM Engineers, and other cross functional groups.
Engineering Technician, 12/2006 to 06/2009
Resource Environmental LlcAtlanta, GA,
  • Developed, tested and evaluated new processes (equipment, production requirements, work flow).
  • Recommended improvements to production processes and methods to facilitate cost reduction and quality improvement through root cause analysis, failure analysis, corrective & preventive actions, non-conformance documentation and reporting.
  • Work with Engineering and business groups to assist in implementation of small scale projects.
  • Trained and certified production personnel per Work Instructions for area of responsibility.
  • Trained and certified personnel to use Shop floor Control Database per data collection requirements.
  • Managed internal quality process audits to ensure production personnel were in compliance of process specifications.
  • Prepared production personnel for external ISO9001, ISO14001, Quality Process, and Quality Systems Audits.
  • Coordinated with production, customers and support groups to meet customer requirements.
  • Served as technical resource for production lines, materials, logistics, and other cross functional groups.
Quality Assurance/ Quality Control Specialist, 02/2005 to 12/2006
Ga MedgroupPeachtree City, GA,
  • Visually inspected and tested electronic TBU assemblies using various equipment and software for conformance to customer, industry guideline specifications and any written procedures.
  • Recorded inspection data accept / reject quantities to inspection forms and Shop floor Control Database.
  • Communicated regularly to supervisors and managers, suggested procedural changes, and maintained a clean, safe work environment.
  • Communicated to supervisors any safety hazards and issues.
  • Performed product out-of-box audit per process requirements.
  • Completed all necessary paperwork accurately and efficiently.
  • Documented and reported quality issues during production process to QA Manager.
  • Followed all company Safety, ESD and EHS Program requirements.
Warehouse Manager, 10/2002 to 06/2004
Alliance Chemical, Inc, STATE,
  • Directed and coordinated the procurement, warehousing, inventory control, and distribution of various chemical products in support of military contract specifications.
  • Analyzed and interpreted military specifications to ensure conformance of product packaging and labeling.
  • Negotiated pricing with suppliers during the contract bid process.
  • Communicated with government officials on progress of contracts.
  • Coordinated product compliance inspections, and addressed compliance issues.
  • Managed contracts through life-cycle.
  • Managed receipts, storage, and shipments for a chemical supply warehouse.
  • Supervised activities and work flow of 12-person site.
  • Trained employees to use specialized tools and equipment for safe product handling.
Bachelor of Applied Arts and Sciences: Applied Arts and Sciences, Expected in 2011
Texas State University - San Marcos, TX

Member, Golden Key International Honour Society

Associate of Arts: , Expected in 2008
Temple Jr. College - Temple, TX

Member, Phi Theta Kappa

Professional Affiliations
American Society for Quality, Member 2012
balance, business processes, capacity planning, Continuous Improvement, contracts, cost analysis, cost reduction, Data Analysis, data collection, Database, documentation, failure analysis, failure analysis, forms, functional, government, inspection, inventory control, ISO, ISO9001, logistics, materials, Microsoft Office Suite, packaging, personnel, pricing, Processes, procurement, programming, progress, Project Management, Quality, quality improvement, Quality Management, QA, reporting, Requirement, Safety, schematics, Six Sigma, warehousing, work flow, written

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Resume Overview

School Attended

  • Texas State University
  • Temple Jr. College

Job Titles Held:

  • Process Quality Engineer
  • Engineering Technician
  • Quality Assurance/ Quality Control Specialist
  • Warehouse Manager


  • Bachelor of Applied Arts and Sciences
  • Associate of Arts

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