Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Education and Training
Expected in 2013 MBA | MBA Capella University, Minneapolis, Minnesota GPA:
Master of Business Administration (MBA) - Capella University - 2013 - Minneapolis, Minnesota
Expected in 1990 Bachelor | Fine Art Milwaukee Institute of Art and Design, Milwaukee, Wisconsin GPA:
Bachelor of Fine Art (BFA) - Milwaukee Institute of Art and Design - 1990 - Milwaukee, Wisconsin
Expected in 2014 Certification | Management , , GPA:
IAHCSMM Certification - International Association of Healthcare Central Service Central Service Material Management - 2014
Skill Highlights
Supervision Policies & Procedures Quality Management Organizational Planning Fiscal Planning Policies & Procedures Process Improvement Goal Orientation Employee Engagement Regulatory Certification JIT Inventory Infection Control Technical / Computer Experience Microsoft Word, Excel, PowerPoint, Visio, Internet Explorer, Adobe Connect, Outlook, McKesson Inventory System, Ormis, Cerner, EPIC, Instacount, Visions, Microsystems SPM, Epic and multiple sites for Insurance Authorization, Insight, Avatar, uPerform.
Professional Experience
to Current Process Improvement Analyst Owens & Minor, Inc. | Kansas City, KS, Serve as Process Improvement Healthcare Analyst in conversion of Health & Human Services departments to Electronic Medical Record system. Determine, map and understand key work and administrative processes and patient flows within multiple clinics. Develop training modules and policies and procedures for staff and assist in creating new work flow.
11/2013 to 10/2014 Operations Coordinator Envision Healthcare | Midland, TX, Develop and lead Sterile Processing department performance activities, productivity, quality standards, and process improvement initiatives. -Planned and coordinated quality control and quality improvement activities of Sterile Supply Processing Department. -Updated and developed policies and procedures according to regulatory and quality standards. -Established process improvement plans to reduce excess processing of instrumentation. -Worked closely with the operating room to establish improved communication. -Regularly compiled statistical information in error rates, productivity and IUSS as required by hospital policy, Joint Commission regulation, and governmental agencies. -Worked to reduce Operating Room supply inventory in realigning inventory location and ordering process.
10/2009 to 11/2013 Referral Specialist Cci Health & Wellness Services | Rockville, MD, Served as liaison between patients, providers and other healthcare staff to coordinate the referral process for patients. Facilitated continuing medical education opportunities for the referring providers. Assured new and existing organizational initiatives are followed. Worked closely with providers to assure that they had the information needed to provide specialty care for the patient within the system and increase patient referrals within the organization. -Worked with Family Practice, Pediatrics, Internal Medicine, Rheumatology, and Orthopedic offices providing specialty referrals for patients as needed for health care. -Assisted in gathering monthly and quarterly statistical data to identify opportunities for increased patient referrals. -Trained staff on referral database and insurance authorizations. -Worked with clinical specialty offices in transition to electronic medical records. -Worked closely with providers on a daily basis to assure quality care for patients.
01/2006 to 01/2009 Reprocessing Manager Amita Health | Frankfort, IN, Managed department staff, educator and supervisors in processing instruments, equipment and case carts for operating room and ancillary departments. Established improved communication which fostered a better relationship between departments. -Managed department of 30 staff members and 3 management staff. -Created cost savings in supply inventory with a savings of $30,000 a year in one product alone. -Interviewed, hired, and evaluated departmental staff including performance appraisals and corrective action. -Participated in Infection Control and Code Zero Committees. -Monitored operating budget. -Created inventory reduction and overall cost savings in supply cost, staff reassignment and reduction. -Developed competencies for staff. -Coordinated reorganization of Outpatient Surgery instruments and supplies creating efficiency in set up of surgical cases. -Improved communication and customer service with operating room and multiple outlying departments.
01/2004 to 01/2006 Inventory & Materials Coordinator Surgery Center At Associated Surgical & Medical Specialists | City, STATE, Actively involved in development of new Surgical Center with 5 surgical suites, 2 pain management suites and a GI Center. -Participated in quarterly cost comparison of surgical procedures. -Researched and implemented product and equipment requests for surgeons and staff. -Coordinated bi-annual dollar value inventory, develop and monitor perpetual inventory and electronic reorder system. -Created a just-in-time supply system creating inventory and cost reduction. -Met regularly with vendors researching new products, negotiating contracts or consignment of products, and in-service training.
01/1993 to 01/2004 Sterile Processing Supervisor Children's Hospital Of Wisconsin | City, STATE, Supervised and assisted in training of staff in all aspects of processing including, decontamination, assembly, and sterilization and case cart assembly. -Worked daily with operating room and clinic staff to meet needs in daily procedures. -Established departmental policies and procedures. -Processed patient charges for surgical procedures. -Monitored daily workload and perform annual staff reviews. -Created training and development for staff.
Sterile Processing Regulatory Certification JIT Inventory Infection Control IAHCSMM Certification - International Association of Healthcare Central Service Central Service Material Management
Professional Affiliations
IAHCSMM Certification - International Association of Healthcare Central Service Central Service Material Management
Training, Sterile, Sterile Processing, Assembly, Sterilization, Inventory, Healthcare, Basis, Database, Increase, Liaison, Medical Records, Pediatrics, Rheumatology, Budget, Cases, Corrective Action, Customer Service, Infection Control, Outpatient, Receptionist, Retail Sales, Bi, Business Intelligence, Contracts, Cost Reduction, New Products, Pain Management, Process Improvement, Instrumentation, Operations, Ordering, Quality Control, Cerner, Employee Engagement, Epic, Excel, Internet Explorer, Jit, Mckesson, Microsoft Word, Outlook, Powerpoint, Visio, Word, Work Flow, Mba

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School Attended

  • Capella University
  • Milwaukee Institute of Art and Design

Job Titles Held:

  • Process Improvement Analyst
  • Operations Coordinator
  • Referral Specialist
  • Reprocessing Manager
  • Inventory & Materials Coordinator
  • Sterile Processing Supervisor


  • MBA
  • Bachelor
  • Certification

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