process improvement analyst resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Customer-oriented and strategic-thinking professional with experience in Project Management, Customer Service, and Process Improvement. Passionate about helping others while keeping a positive mindset and remaining flexible. Highly organized, proactive and punctual with team-oriented mentality. Proven track record of success in initiating, planning, and implementing projects. Strive to maintain positive business relationships, and effectively communicate with business partners across multiple organizational levels.

  • Project leadership
  • Tactical planning
  • Process optimization
  • Analytical Skills
  • Problem Solving
  • Workflow improvements
  • Team collaboration
  • Team management
  • Relationship building
  • Organizational skills
  • MS Office
  • Project development and lifecycle
  • Systems implementation
  • Cost reduction and containment
  • Workforce training
  • Performance improvements
  • Effective customer communication
  • Agile best practices
Process Improvement Analyst, 01/2020 - 07/2021
Owens & Minor, Inc. Boston, MA,

Provided ongoing organizational support for Revenue Cycle Management and Shared Services teams at a national level. Participated in subcommittee meetings and helped bring understanding of potential impact to other teams while remaining solution focused. Analyzed existing and proposed workflows and provided recommendations for improvement and potential effort. Managed and prioritized multiple projects simultaneously, provided weekly status reports, hosted project team meetings and maintained project documentation. Provided updates to leadership regarding initiatives being driven by subcommittees and hosted monthly meetings to provide awareness across operational teams. Drove cross-functional communication and change control when changes impacted training, quality assurance criteria, internal processes, reporting and finance. Collaborated with subject matter experts, training, quality assurance and leadership to develop operational playbooks, training materials and process maps. Maintained application user profiles and system dictionaries. Submitted system maintenance forms to third-party vendor and validated updates upon completion. Reviewed application issues and provided root cause analysis for requests submitted by end users and department leadership via Service Now ticketing system.

Project Manager, 02/2019 - 08/2019
Commscope Beaverton, OR,

Provided project management support working remotely with Stryker’s Professional Services team, a leading medical device and technology company. Managed system conversion project while onsite with a large local customer. Maintained a positive client and customer relationship and collaborated with core project team, technical teams and leadership to achieve project and business goals. Delivered weekly Excel reports to leadership and created ad hoc data reports upon demand. Hosted weekly status meetings, provided status reports, and maintained project documentation. Escalated issues when appropriate and provided solutions to the group. Assisted project team in mitigating project risks through careful analysis and tracked weekly throughout the project. Partnered with internal teams to improve operations, billing, and reporting. Collaborated with cross-functional teams to review, analyze and resolve issues. Assisted leadership with locating electronic Prehospital Care Reports for patient record requests. Performed system administration tasks and assisted field staff with troubleshooting device syncing issues for 58 Fire-Rescue stations and Emergency Medical Service teams.

Project Manager, 08/2005 - 11/2017
Commscope Englewood, CO,

Spearheaded enterprise-wide projects for a large healthcare organization in a fast-paced environment. Led projects of various sizes and complexities focused on quality, efficiency, business requirements and customer satisfaction. Managed projects with competing deadlines and exceeded client expectations. Partnered with cross-functional teams, leadership, and core project teams to deliver projects on time and within budget. Implemented a $2.5 million relocation project and partnered with the IT Service team to relocate 200 personnel from their existing location to the new building to accommodate current staff and 25% future growth. Managed large system conversion project, converting 250 clinics, 185 hospitalists, and 441 providers from legacy system to the new application to optimize revenue cycle management tools and workflows. Developed and maintained project documentation, monitored resource time, analyzed work performance reports, and managed project risks/issues. Provided go-live support to business partners and maintained positive client relationships while accomplishing project goals. Partnered with internal and external project teams to produce a web-based collaboration tool for 19 provider practices, conducted user acceptance testing, resolved issues, and gathered stakeholder feedback during project closures.

Education and Training
: Medical Insurance Billing, Expected in
Richland College - Dallas, TX,
Status -
High School Diploma: , Expected in 05/1993
Plano East Senior High School - Plano, TX,
Status -

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Resume Overview

School Attended

  • Richland College
  • Plano East Senior High School

Job Titles Held:

  • Process Improvement Analyst
  • Project Manager
  • Project Manager


  • Some College (No Degree)
  • High School Diploma

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