Process Improvement Analyst resume example

Provided project management support working remotely with Stryker’s Professional Services team, a leading medical device and technology company. Managed system conversion project while onsite with a large local customer. Maintained a positive client and customer relationship and collaborated with core project team, technical teams and leadership to achieve project and business goals. Delivered weekly Excel reports to leadership and created ad hoc data reports upon demand. Hosted weekly status meetings, provided status reports, and maintained project documentation. Escalated issues when appropriate and provided solutions to the group. Assisted project team in mitigating project risks through careful analysis and tracked weekly throughout the project. Partnered with internal teams to improve operations, billing, and reporting. Collaborated with cross-functional teams to review, analyze and resolve issues. Assisted leadership with locating electronic Prehospital Care Reports for patient record requests. Performed system administration tasks and assisted field staff with troubleshooting device syncing issues for 58 Fire-Rescue stations and Emergency Medical Service teams.

Spearheaded enterprise-wide projects for a large healthcare organization in a fast-paced environment. Led projects of various sizes and complexities focused on quality, efficiency, business requirements and customer satisfaction. Managed projects with competing deadlines and exceeded client expectations. Partnered with cross-functional teams, leadership, and core project teams to deliver projects on time and within budget. Implemented a $2.5 million relocation project and partnered with the IT Service team to relocate 200 personnel from their existing location to the new building to accommodate current staff and 25% future growth. Managed large system conversion project, converting 250 clinics, 185 hospitalists, and 441 providers from legacy system to the new application to optimize revenue cycle management tools and workflows. Developed and maintained project documentation, monitored resource time, analyzed work performance reports, and managed project risks/issues. Provided go-live support to business partners and maintained positive client relationships while accomplishing project goals. Partnered with internal and external project teams to produce a web-based collaboration tool for 19 provider practices, conducted user acceptance testing, resolved issues, and gathered stakeholder feedback during project closures.