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Problem Resolutions Auditor Seasonal Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic Administrative Assistant with over 5 years of experience. Well-developed Customer Service skills, administrative duties and inventory management for multiple locations.

Career-minded individual with talents in handling routine administrative tasks, including preparing inventory reports, setting up store planograms, ordering all location materials. Comfortable working in fast-paced, demanding office environment. Motivated, energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Outgoing with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills.

Skills
  • Handling proprietary information.
  • Clerical/Administrative
  • Customer Service
  • Database Entry
  • Filing Systems
  • Advanced MS Office Suite knowledge
  • Organization and efficiency
  • Email and telephone decorum
  • Office equipment operations
  • Multi-line telephone skills
  • Multitasking and prioritization
Education and Training
South Gwinnett High School Snellville, GA Expected in 05/2007 High School Diploma : - GPA :
Experience
Education Realty Trust Inc. - Problem Resolutions Auditor (Seasonal)
Fort Worth, TX, 10/2020 - 12/2020
  • Receiving customer online orders from Carters.com and auditing them for problems such as incorrect items or incorrect quantities.
  • Scanning each item of the order and verifying that it is the correct item that the customer orders.
  • Collecting incorrect items from orders and placing them in the correct bin for the next correct person to handle.
  • Ie; overages to go back into inventory, items missing from orders go to another department to find the correct item from inventory.
  • Printing shipping labels as well as the correct collate showing the correct quantities of items to place inside package for shipping.
  • Packaging customer orders with correct inserts into the correct bag or box size.
  • Shipping customer orders.
  • Marinating a clean, organized, stocked environment for the next shift to be able to start.
Next Star Communications, Sprint - Administrative Inventory Assistant
City, STATE, 10/2011 - 10/2014
  • Ordering accessories for twelve store locations, as well as special orders through vendors.
  • Creating PO’s for each store, for the employees to accept when the orders arrive.
  • Attending store meetings, company meetings, sorting out bulk orders for accessories or phones to the correct stores and then delivering them and making sure they are checked in correctly.
  • Budgeting each store’s monthly allowance towards accessories.
  • Watching sales history.
  • Monitoring gross profit from past years compared to the current year.
  • Challenging store managers and employees to beat last year’s gross profit in sales, such as contests and incentives.
  • Monitoring and attaining a 46% profit margin on all accessory sales throughout company.
  • Organizing, and setting up twelve store accessory planograms, 10-12 accessory walls.
  • Visually enhancing each store lay out.
  • Including accessories, labels, banners, fliers etc.
  • Processing warranty returns on items not selling in the stores, within a given timeframe.
  • Keeping the warehouse tidy, and in order for processing returns, overstocks, and special orders.
  • Being the point of contact for all accessory vendors and keeping the company updated on all new products and prices.
  • Pulling reports such as sales, profit, warranty, discounts and much more pertaining to making the company as much money as possible.
  • Being the point of contact within the company to make executive decisions on discounts for customers, and answering employee questions about any accessory price or information on an accessory.
  • Checking each sale such as Upgrades and New Activations in the system for fraudulent activity and reporting it to the correct department.
  • Visiting each store weekly to maintain a clean, organized planogram.
  • Also making sure that they are fully stocked on all supplies, collecting returns from customers, telling employees about new items.
  • Training new employees on sales software, procedures, and important information referring to phones, plans etc.
  • Helping the Vice President of Sales with any additional needs she may have.
  • Keeping all store, employee, or customer information proprietary and filing it into the correct location.
Next Star Communications, Sprint - Sales Consultant
City, STATE, 08/2007 - 10/2011
  • Greeting customers who enter with “Hello, Welcome to Sprint!” Answering all calls within two rings with the same greeting.
  • Thanking the customer with information about an upcoming survey call about their experience in the store with me.
  • Checking customer accounts for service plans, insurance plans, overages, international data, and any other add on.
  • Help explain the differences, and what the needs might be for each customer.
  • Selling Sprint cellular phones as well as data, voice, insurance and messaging plans.
  • Having clear communication skills, listening skills, showing self-control, and always having a positive attitude.
  • Handling customer billing questions, calling into Sales Support for customers.
  • Answering any and all customer service related questions.
  • Making customer service calls and cold calls to increase sales.
  • Handling money and payments such as customer bill payments and store nightly bank deposits.
  • Creating and distribution of flyers for advertisement.
  • Counting inventory, ordering inventory and supplies for customer/store to correct person.
  • Clerical duties including organization and filing paperwork.
  • Recognizing and attaining monthly performance goals.
  • Inserting Data into the system for an easy and more efficient lookup.
  • Receiving store orders such as accessories or phones drop shipped for inventory and accepting the PO in system, making sure to have correct information inserted into system database.
  • Following up with the customer.
  • Responsible for opening and closing the store as a key/alarm code holder.
References

References are available upon request.

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Resume Overview

School Attended
  • South Gwinnett High School
Job Titles Held:
  • Problem Resolutions Auditor (Seasonal)
  • Administrative Inventory Assistant
  • Sales Consultant
Degrees
  • High School Diploma