Personable and dedicated Customer Service Representative with extensive experience in the food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Places customer satisfaction at a high priority and is dedicated to maintaining the reputation of the company's brand.
Skills
Competitive and consumer market analysis
Brand building and awareness
Beauty transformations
Makeup application
Presentations and demonstrations
Color composition
Customer consulting
Clean makeup application
Business management
Social skills
Manicures and pedicures
Contouring understanding
Customer buying trends
Marketing understanding
Product knowledge
Payment processing expertise
Natural nail-care knowledge
Makeup and skincare
Experience
06/2021 to Current
Pro Shop AttendantAudubon Nature Institute Inc – New Orleans, LA,
Organized store by returning merchandise to proper areas and restocked displays.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Processed rental returns or merchandise return transactions and issued proper credit.
Verified completion of daily assignments in alignment with golf shop standards.
Monitored golf shop operations to enforce adherence to equipment and purchase policies.
Performed daily closing functions and maintained accountability for shift-closing reports.
08/2018 to Current
Makeup ArtistResidential Services, Inc./Rsi – Chapel Hill, NC,
Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Applied makeup to clientele to cover imperfections and create new looks.
Ordered makeup materials and equipment from suppliers when inventory was running low.
Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
Provided makeup services to up to 25 clients per month for weddings, proms and other special events.
Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Collected payment from customers and scheduled next appointments.
Kept notes listing preferences and services provided to clients for quick reference.
Maintained updated knowledge of industry products and chemical composition structure and properties.
07/2018 to 08/2020
Restaurant Team MemberChipotle – Salina, KS,
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Upsold items to paying customers, including ice cream cones, and number of scoops, which helped to boost shift revenues.
Stocked toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Assisted at the window by swiftly handling cash and credit card transactions.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Educated guests on daily specials, flavors, and other menu items.
Greeted customers, answered questions and recommended specials, flavors, toppings and sizes to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting flavors, toppings and additional food items and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, toppings and napkins to keep pantry well-supplied.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in a three-compartment sink.
Sent orders to other staff through the register.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Calculated charges and collected payments from customers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Expected in 05/2021 to to
GED: Maple Mountain High School - Spanish Fork, UT GPA:
3.6 GPA
Repeated Honor Roll Student
Expected in to to
Nail Technician License : Nail Technician Mountainland Applied Technology College - Spanish Fork, UT, GPA:
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