Pro Services Specialist resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Knowledgeable and caring Lead teacher with 3 years of experience in education. Talented in delivering scheduled educational instructions and effectively gather information for student class room educational presentations. Devoted to students learning needs by providing extra support to students who may need it. Able to work with students of various skill levels to maximise learning potential to ensure their educational success. Instill values for for learning through various innovative methods. Very motivated with a history of successful outcomes in educating students. Maintains a organized and disciplined classroom environment devoted to student learning. Caring and compassionate in addressing individual student needs and promoting positive educational experiences. Dedicated and responsive teacher with proven skills in classroom management, behavior modification and individualized support. Highly committed and receptive teacher with proven skills in classroom management, reenforcement and retraining with individualized support. Knowledgeable in working with students of different skill levels to promote a optimal learning experience for each individual student's educational success.

  • Records management
  • Data entry
  • Call Center Operations
  • Records maintenance
  • Customer service expertise
  • Policy compliance
  • Operations monitoring
  • Sales abilities
  • Organization
  • Communication
  • Team management
  • PPE use
  • Department leadership
  • Regulatory compliance
  • Lesson planning
  • Age-appropriate discipline
  • Safe learning environment
  • Training and development
  • Instructional methods
  • Staff development
  • Childcare requirements
  • Interdisciplinary teaching
  • Differentiated learning techniques
  • Behavioral/cognitive skills development
  • Standardized testing techniques
  • Teaching, tutoring and counseling
  • Tutoring and after school help
  • Parent and student communication
  • School improvement committee
  • Innovative lesson planning
  • Interactive teaching/learning
  • Learning assessments
  • Flexible and adaptive
  • Behavior modification
  • Learning style assessment
  • Effectively work with parents
  • Course material development
  • Reporting and documentation
  • Special needs students
  • Excellent classroom management
  • Excellent reading comprehension
  • Essay writing technique development
  • Elementary education
  • Curriculum development
  • Organizational development knowledge
  • Clear public speaking skills
  • Creative lesson plan development
  • Classroom management
  • Motivating students
  • Student rapport
  • Title I knowledge
  • Student assessment and achievement
  • Parent/teacher conferences
  • Public speaking
  • Effective listening
  • Positive atmosphere promotion
  • Calm under pressure
  • Instructional best practices
10/2019 to Current
Pro Services Specialist Motion Recruitment Auburn Hills, MI,
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Interacted with [Number] guests per day to deliver positive, fun experience.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
  • Handled telephone inquiries regarding appointments and work in process.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
11/2011 to 10/2019
Office Assistant Kentucky Masonic Homes Louisville, KY,
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Maintained business records by updating customer information.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Received and screened high volume of internal and external communications.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Served as central point of contact for outside vendors needing to gain access to building.
  • Routed agreements, contracts and invoices through signature process.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
01/2009 to 11/2011
Lead Teacher Adventist Healthcare Silver Spring, MD,
  • Organized activities to promote physical, mental and social development of each child.
  • Involved parents in student learning to increase family interaction and student support.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Arranged classrooms to facilitate optimal education for student groups.
  • Created various strategies to engage students and deliver enriching educational opportunities.
  • Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
  • Worked with teachers to design interactive lessons and increase student success.
  • Communicated objectives for lessons, units and projects to students and parents.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
  • Researched books and supplemental materials to use with lesson plans.
  • Handled and resolved disciplinary issues according to district protocols.
  • Mentored other educators by delivering insight, positive feedback and constructive criticism.
  • Planned field trips and classroom events to enhance learning through fun activities.
  • Liaised between parents and administrative staff to clarify classroom and student objectives.
  • Coached new teachers on school guidelines to decrease training time and increase teacher success.
  • Leveraged classroom technologies to create approved lectures and lessons.
03/2005 to 01/2009
Teacher's Aide Howell's Child Care City, STATE,
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Supervised children on field trips to maintain safety and foster cultural learning experiences.
  • Assisted in developing programs and activities to drive improvements in students' academics.
  • Operated binders, sorters, folders, collators and other office equipment to facilitate administrative functions.
  • Kept audio-visual supplies and equipment organized and ready for classroom use.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Provided one-on-one assistance and tutoring to students requiring additional help.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Distributed classroom materials, pencils, paper and art materials.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Wiped down desks and gave students hand sanitizer to avoid germ spread.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.
  • Introduced new learning techniques to improve student comprehension.
  • Optimized learning plans while quantifying student progress through test administration.
Education and Training
Expected in 12/2021
Bachelor of Arts: Human Services
University of Mount Olive - Mount Olive, NC,
Expected in
: Criminal Justice
Craven Community College - New Bern, NC
Expected in
Craven Community College - New Bern, NC
Expected in 05/1998
High School Diploma:
New Bern High School - New Bern, NC

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Resume Overview

School Attended

  • University of Mount Olive
  • Craven Community College
  • Craven Community College
  • New Bern High School

Job Titles Held:

  • Pro Services Specialist
  • Office Assistant
  • Lead Teacher
  • Teacher's Aide


  • Bachelor of Arts
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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