I am a bilingual result driven individual, who is loyal, punctual, diligent and team oriented. I have over 10 years experience leading successful teams to achieve numerous goals, while maintaining high standards in customer satisfaction and growth.
Skills
Relationship building
Product and service knowledge
Personnel training
Microsoft Office
Post-sales support
Sales development
Sales Calls
Customer Needs
Excel
Sales Calls
Inside and outside sales
Sales closing
Strategy development
Prospecting skills
Product management and pricing
Lead generation
Scheduling
Excel
Scheduling
Experience
PRO Sales Specialist, 09/2020 - Current Floor & Decor – West San Antonio, TX,
Met with current PRO customers to learn more about their business to better help them with their everyday needs.
Developed a relationship with our current PRO customers and dug deeper to discover what they are and are not purchasing from our store. scheduled visits or appointments with PRO customers to narrow that gap on items not piurchased at Lowe's and emphasized on one stop shop.
Emphasized on extra-ordinary service, competitive pricing and inventory level managment to help our PRO customer grow their business and ensured them as our number one priority with customer satisfaction.
Meet, qualified, and developed relationships with new PRO customers while assuring loyalty with their new PRO account at Lowe's.
Reached out to Prospecting customers to educate them in the benefits of shopping at Lowe's and with me as their number one stop for all of their business needs.
Priced and sold whole projects to our customer, ensured and acquired the correct inventory needed for project. updated scheduled delivery and followed up with customer to ensure satisfaction.
Meet and called on different vendors to ensure we could acquire thru special order everything needed for our customers. Grew new relationships with new vendors that may assist us with better pricing or quicker etas on special orders.
Led store 1006 with most PRO applications for 2020
Assisted store 1006 to reach and become largest volume PRO sales store in market 878 in 2020. Together we grew the business with existing PRO accounts and developed a strong loyal new customer base with new PRO accounts.
Led the store in PRO sales the last 3 months of fiscal year 2020 with the added sales of existing account growth as well as the added new growth of new PRO customers.
Led market 878 in PRO sales most weeks during the last 4 months of 2020 fiscal year.
Led region 6 in sales on week 51.
Account Manager, 02/2019 - 08/2020 Tetra Pak – Champlin, MN,
Called and or dropped in to prospecting accounts.
Educated our client in the benefits of colonial life.
Assisted business owners in determining what was best for their work force.
Opened and signed new accounts with different business owners, corporations, school districts and public service offices.
Scheduled enrollments with owners or human resource departments and overseen this process to ensure accuracy and better understanding of the enrollment process.
Managed open accounts and followed up on a weekly basis to ensure their benefit needs where being met.
ASM/Sales Manager, 05/2015 - 02/2019 Lowe's – City, STATE,
Created a culture that ensure customer service was our number one focus. I diligently resolved customer issues whether it be directly with customer or advocating for the customer with different vendors, installers, delivery or shipping companies.
Hired, trained, developed, and promoted associates and created a team atmosphere by cultivating a culture around empowering my team to help guide customers through a positive buying experience.
I set PRO team and individual goals to create a competitive and efficient sales process that where tracked daily, weekly, monthly and yearly for results.I celebrated wins with my teams and had coaching sessions to help specialist that where underperforming reach the benchmarks that where set in place.
Utilized multiple reporting tools to track and grow total store sales, department sales, margin, credit, specialty sales and individual sales.
Led our PRO team and exeded our forecasted sales by 10.61% in 2016, 16.17% in 2017, and 6.22% in 2018.
Achieved a positive PRO line comp over the previous year of 18.05% in 2016, 16.08% in 2017 and 12.60% in 2018.
Grew our PRO penetration rate for store 464 from 22.23% in 2016 to 23.67% on 2017 to 25.49% on 2018. all of these milestones where reached with the growth and customer based loyalty of our current PRO customers. and the addition of new PRO customers.
Coached mentored and developed a Three time million dollar PSE salesman from 2016-2018 with the assistance and the growth of our stores quality lead production and customer satisfaction.
Education and Training
High School Diploma: , Expected in 06/2003 - Western Hills High School - Frankfort, KY GPA:
: , Expected in - Eastern Kentucky University - Richmond, KY GPA:
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