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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Skills
  • Dependable and predictable
  • Self-motivated, self-starter, quick learner
  • Efficient, productive strategies and original ideas to contribute to daily routine
  • Proficient in social media tasks
  • Document preparation and filing
  • Proficient in MS Office and Google writing programs
  • Eager to help, teach, and learn in every area of the workplace
  • Always happy to help customers in need- both in person and virtually
Professional Summary

Motivated, determined critical thinker eager to serve with a friendly demeanor and effective communication skills. Ambitious and driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and creativity. Well-organized, focused and diligent about exploring concepts with diverse strategies to maximize understanding and organization. Detail oriented and mature with experience preforming procedures of a CSR at Minick Materials. Enthusiastic leader and follower who operates in both roles with a sense of urgency and kindness.

Education
Bachelor of Science: Psychology, Expected in 12/2019
to
Eastern New Mexico University - Portales, NM,
GPA:
Work History
Customer Service Representative, 04/2022 to Current
Living Spaces Furniture Glendale, AZ,
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Successfully determine in-office priorities while catering to most urgent needs first.
  • Record account information to open new customer accounts, including saving credit card information for future charges; check out customers using Paytrace.
  • Recommend products to customers, thoroughly explaining details on best uses throughout their landscaping projects.
  • Monitored cash drawer and maintained adequate cash supply.
  • Ability to operate GP to complete tasks such as: check out customers using invoices, charge NET10th accounts, and set up both flatbed and dump truck deliveries.
  • Seamlessly opened office at least once a week- including independently answering phone calls, operating scale and keeping track of tickets, while also checking out customers, and fielding all in-office questions.
  • Basic understanding of running both mid-day check and end of day total check.
Private Tutor, 11/2018 to Current
Transwest Seattle, WA,
  • Support program instruction by creating custom practice questions and weekly lesson plans for up to 18 students at a time
  • Respond to after hours email and telephone requests
  • Collaborate with parents to create tutoring sessions appropriate for student's age, learning preference, and learning style
  • Used positive reinforcement, repetition, and review to help students master challenging material while improving GPA by 75% over past year
Product Specialist, 09/2020 to 02/2021
Beaumont Hospitals Troy, MI,
  • Researched product's technical specifications and accurately communicated information to increase patient return*
  • Logged phone numbers and email addresses in an orderly and self-composed form to contact customers for follow-ups*
  • Managed high volume of cash with 99% accuracy rate
  • Sold product in fast-paced environment*
  • Willingly left position (completing two-weeks notice) in preparation for moving to OKC, OK

*Accomplished while maintaining privacy through HIPPA guidelines

Receptionist , 02/2019 to 09/2020
Citi Trends, Inc. Goose Creek, SC,
  • Scheduled office meetings and client appointments for team of three paralegals/assistants and one attorney*
  • Collected and distributed messages and mail to team members to support open communication and high customer service*
  • Operated multi-line telephone system to independently handle over 50 calls each day to field inquiries from clients, vendors, and others seeking information*
  • Managed office inventory by restocking supplies
  • Kept reception area/ conference room/ attorney & main paralegal office clean and orderly to give visitors positive impressions
  • Confirmed appointments, communicated with clients and updated client records*
  • Greeted numerous visitors, including VIPs, vendors and interview candidates*
  • Maintained specific office procedure while filing, reviewing, naming, sending, and composing all documents*

*Accomplished while maintaining client confidentiality

Barista, 09/2016 to 04/2017
Once Again Consignment City, STATE,
  • Opened and closed establishment; was given set of keys & conducted successful cash audits at ends of shifts
  • Consistently arrived prior to start times for scheduled shifts and did not leave until all tasks were completed
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores; cleaned according to protocols & policies
  • Maintained supply levels in counter and customer areas to meet typical demands
Certifications

HIPPA Awareness for Healthcare Providers (Certified September 2020- Exp. September 2022)

American Heart Association Basic Life Support Certification

Volunteer/ Internship Experiences

Office of the Roswell District Attorney (intern)

  • Observed litigation; jury selection; witness interviews; case briefings; staff meetings; and court sessions/trial

Sidney Gutierrez Middle School (volunteer)

  • Mentored/coached middle school students for Science fair competition lasting five months
  • Researched questions/answers; created testing material for subjects of interest; supervised computer study sessions leading up to event

The Roswell Refuge- Battered Women’s Shelter (volunteer)

  • Supervised between four and twelve children living at the facility once a month
  • Helped arrange special events such as holidays and parties for the group
References

Mr. Bobby Lister

Manager- Minick Materials Edmond

(405) 301-4094

(405) 418-2219 (work)

Mrs. Tabatha Trujillo

Client- Private Tutoring

(575) 291-5172

Mrs. Shelby Raines

Manager- Mark Taylor and Associates

(575) 444-7356

(575) 624-2000 (work)

Ms. Samantha Grisgby

Personal Reference- Artist/ Entrepreneur

(405) 301-4696

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Eastern New Mexico University
Job Titles Held:
  • Customer Service Representative
  • Private Tutor
  • Product Specialist
  • Receptionist
  • Barista
Degrees
  • Bachelor of Science

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