LiveCareer-Resume

private sitter resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Detail oriented and dedicated in customer service with fourteen years experience in multiple customer service roles. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing client relationships and providing excellent customer service.

Skills
  • Team Collaboration
  • Verbal and written communication
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Establishing and Maintaining Customer Relationships
  • Creative
Education
CNA Training Program Through USA Healthcare Cullman, AL, Expected in 2015 : Certificate Acheived For Certified Nurses Asistant - GPA :
Phlebotomy Training Course Twin Falls, ID, Expected in 01/2012 : Certificate Acheived in Phlebotomy Technique - GPA :
The College of Southern Idaho Twin Falls, ID, Expected in 2009 GED : - GPA :
Work History
Mercy Health System - Private Sitter
Mchenry, IL, 09/2017 - 01/2022
  • Supervised daily activities and provided assistance to staff.
  • Provided exceptional physical care to go beyond simple bathing to manicures, hair sets, and light massage/stretches.
  • Supported daily hygiene needs of patient by assisting with bathing, dressing, dental care and personal grooming.
  • Pursued new techniques and trends for working with patient to provide mental stimulation.
  • Took initiative to investigate anomalies in behavior or physical condition and advocated for further evaluation by skilled professionals.
  • Evaluated patient behavior and condition and reported new or unusual issues to nurse and family members.
  • Maintained patient's home environment to keep safe, clean and familiar.
  • Assisted to support independence and well-being.
  • Worked to alleviate isolation and loss of personal freedom in patient resulting from deteriorating physical and mental health.
  • Monitored medications for interactions and need for change to manage health conditions.
  • Engaged patient in appropriate stimulation activities and physical activity.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Recorded status and duties completed in logbooks for management.
  • Assisted patients with eating tasks to support healthy nutrition.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Built and maintained rapport with client and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patient to restroom to support bladder and bowel relief requirements as well as changing patient during incontinent episodes.
  • Completed regular check-ins and progress report for each client.
  • Implemented physical therapy to support patient improvement in muscle tone and range of motion.
  • Provided assistance with holidays and family gatherings. Decorated and gathered needed items when necessary.
  • Communicated with family members and friends to schedule phone calls and visits.
  • Provided help with fun activities and outings.
  • Provided services such as reading from patient's preferred books and selecting movies.
  • Communicated on behalf of patient to nursing home staff using a specialized communication system specific to patient.
  • Gathered and stocked needed supplies, communicated needed items, and shopped for needed items when needed.
  • Continuously learned and communicated information about patients disease.
  • Covered or worked extra hours anytime needed.
  • Provided training to new sitters.
Woodland Village Health Care - Certified Nursing Assistant
City, STATE, 11/2015 - 09/2017
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided help with using the restroom and changing those who were incontinent.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular vitals assessments.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Checked supply availability and kept patient rooms and supply areas stocked.
  • Transported patients between rooms and other areas of the facility as well as assisting patients in and out of family vehicles.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Performed post mortem care.
  • Provided one on one care for patients with specific needs requiring consistent supervision.
  • Word directly with nurses, physical therapy, dietary, and other CNAs to provide quality care.
  • Worked in a team setting requiring consistent verbal and written communication.
  • Charting and reporting done every shift.
  • Reported to mandatory facility meetings and participated in group staff meetings at the beginning of every shift.
  • Emptied trash and linen barrels multiple times during a shift.
  • Accomplished any side duties assigned such as cleaning wheelchairs, disinfecting handrails, cleaning pantry and related areas.
Pizza Hut - Lead Server/Shift Manager
City, STATE, 04/2013 - 11/2015
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Streamlined operations of multiple lines of business within organization.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with customers.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Completed after shift review reports.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Completed inventory counts and made notes for general manager for merchandise supply ordering.
  • Collected and authorized payments of guests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained central standardized recipe and ingredient repository with nutritional and cost information.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Accomplishments

    During my time as a manager with Pizza Hut I successfully fought for and achieved a raise for one of my delivery drivers that had requested this raise a number of times with no results.


    As a CNA with Woodland Village Healthcare I successfully performed and then taught other CNAs how to perform post mortem care a number of times despite not having any real training.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • CNA Training Program Through USA Healthcare
  • Phlebotomy Training Course
  • The College of Southern Idaho

Job Titles Held:

  • Private Sitter
  • Certified Nursing Assistant
  • Lead Server/Shift Manager

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: