Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about the company's standards with strong skill in retaining product and service information to provide effective issue resolution.
Effective customer service with almost 10 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in fast pace environments. Smoothly manage workflow and optimize team strengths to meet service quotas
Veteran care proficient in mobility assistance, personal hygiene support and housekeeping. Monitor medical conditions and work with skilled healthcare providers to optimize care. Focused on providing comfort and emotional support while meeting all physical needs.
Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.
Reliable Care Provider providing exceptional patient care in home environments. Passionate about fostering patient progress through teaching sustainable habits for health and wellbeing. Focused dedication to patient safety, wellness and happiness.
Good listening skills.
Great customer service (In person and on the phone )
Case management experience
Greeted customers to facilitate services, determine service needs and accurately input
orders into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Consulted with customers to determine best methods to resolve service and billing issues. Addressed customer service inquiries
quickly and accurately.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns, resulting in 80% reduction in complaints.
Delivered high level of service and support to each customer, paving way for future business.
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