principal technical program manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

18 Years of executive level experience in Financial Services industry across IT services delivery, technical program management, application development and support, transformation and modernization, support software reliability engineering (SRE) root cause analysis, providing strategic and tactical thought leadership, mentoring people and delivering wide array of IT solutions to meet business strategy and financial goals.

Fundamental strengths include: -

  • Providing strategic direction and developing roadmap to lead large mission critical transformation and modernization programs across lines of businesses partnering with technology, business and external vendors.
  • Open-minded Senior Technical Program Manager with a history of partnering with executives to define and develop solutions. Adept in all phases of project management and customer relationship building. Significant strengths in cross-functional collaboration to drive effectiveness.
  • Hands on experience in developing, managing and executing end-to-end program lifecycle as principal technical program manager.
  • Leading and mentoring over 50 member application development and support teams for best in class stability, root cause analysis, SLA governance and permanent resolution of production issues.
  • Technical expertise and deep experience in leading complex root cause analysis in collaboration with technology and business partners.
  • Deep understanding of risk framework, information security standards, audit and compliance
  • Experience in leading development and support of large multi-tier systems ranging from legacy to modern technologies - Java, J2EE, IBM WebSphere, Oracle, C/C++, Tuxedo, VB, .NET, WebMethods, Kafka and MuleSoft
  • Writing proposals, securing funds, hiring expert IT talent and building global teams from scratch to deliver products to meet business goals.
  • Software Development and Support
  • Software Reliability Engineering
  • Root Cause Analysis
  • Transformation and Modernization
  • Technical Program Management
  • Vendor Relationship Management
  • Change Management
  • Risk and Compliance
  • Budget Management
  • System Analysis & Project Planning
03/2018 to Current Principal Technical Program Manager Microsoft Corporation | Santa Clara, CA,

Credit Card and Deposits

  • Responsible for creating and leading a global development and production support team for shared services platform supporting credit card, deposits and wealth hubs
  • Leading a "Never Down" program to add a third data center for zero downtime for tier-0 applications. Managed transition to new infrastructure and higher volume going from 30M to over 300M transactions per day. This environment included Linux, J2EE, webSphere, IBM MQ, SAG webMethods, Kafka and MuleSoft technologies.
  • Led a $800K program to automate multiple L1 and L2 monitoring processes using Autosys, SiteScope and Splunk which resulted in a cost savings of $1M per year in headcount.
  • Interfaced with cross functional teams to ensure scope, schedule and resources are aligned across teams.
  • Managing multiple business critical programs using agile methodology best practices, demonstrating collaborative problem solving and generating innovating solutions to complex problems.
  • Leading two multi-year, multi phased programs and developing solutions in partnership with business, technology and geographically widespread vendor engineering teams.
  • Leading technical and functional solutioning discussions involving cross functional teams.
  • Managing budget, forecast and project intake.
  • Collaborate with risk partners, compliance officers, global information security leaders and auditors to ensure platform compliance with all LRRs to achieve business goals.
  • Managing a team of 30+ associates with 6 manager level reports. Led projects ranging from $200K to $3M and oversaw yearly operating budget of $5M.
05/2013 to 02/2018 Senior Technical Program Manager Vmware, Inc. | Coral Gables, FL,

Shared Services Platform Transformation

  • Built and led a 25 member global team to modernize legacy shared services integration platform from IBM WebSphere to SAG WebMethods resulting in a $2M annual cost save on licenses and other vendor support.
  • Devised project plan and high level technical design to modernize the platform in co-ordination with application architects, enterprise architects and SoftwareAG engineers.
  • Partnered with infrastructure team to procure new servers on private cloud scaling up traffic from 30M to 300M per day to support growing business needs.
  • Worked closely with network team, system admin team and environment management team to set up the new environment.
  • Managed retirement of legacy security framework and implemented new authentication and authorization method using FedSSO and certificate based authentication.
  • Mentored and managed a 25 member global team to modernize and migrate 400 APIs supporting over 300 internal and external facing applications across Online Banking, Mobile Banking, ATM, Credit Applications, Fraud and Non Fraud Claims, Collections, Payments, Statements, Disclosures, Letters and Customer service Apps.
  • Led the creation of a common framework to enable platform standardization and easy maintenance for Card, Deposits and Wealth segments.
  • Created and managed SWAT team and WAR room to monitor and resolve production issues during deployments and activation.
  • Captured and analyzed firm wide KPIs of the program in collaboration with business and tech leadership. Managed budget, resource forecast and program level communication to senior leadership.

Credit Card Core Platform Modernization

  • Led and managed a multi-year and multi-phase $9M program to migrate credit card data, a majority of business functions and back office processing from in-house mainframe systems to TSYS (Total Systems).
  • This program simplified system architecture by replacing more than 150 in-house Mainframe applications with one new interface to TSYS. For shared services alone, it reduced TCOA by $2.5M annually.
  • Played key role in the design and development of new MQ interface to TSYS. As part of this effort, a new IBM WebSphere hub was created to run more than 200 TSYS packets generating more than 5M transactions daily.
  • Successfully completed proof of concept with architects, developers and TSYS engineers. Managed and led multi phase deployment approach including pilot, multiple production releases and activation.
  • Managed design and development of more than 25 new APIs, backward compatibility of existing 150 APIs and on-boarding of 10 new clients.
  • Collaborated with over 150 internal and external vendor applications for identity mapping, authentication and authorization setup and their successful on-boarding.
  • Led and mentored a 30 member global team of talented IT professionals. Played key role in hiring new talents.
  • Created SWAT team and WAR room to monitor and resolve production issues during deployments and activation.
  • Captured and analyzed KPIs of the program with business and tech leadership. Managed budget, resource forecast and program level communication to senior leadership.
  • Developed operational support procedure to ensure tracking SLA, risk assessment and audit.
  • Partnered with key development, architecture and business leaders to ensure products and solutions are built to appropriately meet performance, scale and efficiency goals of the business.
01/2010 to 04/2013 Tech Project Manager - Development and Support Bank Of America | City, STATE,

Credit Card Acquisition and Shared Services

  • Managed multiple small to medium sized projects and global L2/L3 Production support teams of over 30 associates.
  • Created and reviewed high level technical design documents. Provided technical feasibility assessments and scoping for projects.
  • Worked on over 10 projects related to risk and compliance, non permitted technology retirement, vulnerability remediation and autosys jobs.
  • Worked closely with Global Information Security team to set up code scanning process for the LOB and managed quarterly scans and vulnerability remediation.
  • Managed enterprise wide application governance deliverables to be compliant to regulatory requirements.
  • Bridged the gap between non-technical stakeholders and engineers in order to translate high-level requirements into technical specifications.
  • Delivered quality products by leading project teams. Led effective collaboration with team members, stakeholders, and other project managers.
  • Forecasted requirements, prepared budgets and scheduled expenditures to meet financial targets.
  • Developed business cases to justify investment in initiatives and prioritize among other opportunities.
Education and Training
Expected in 06/2003 to to Bachelor of Engineering | Electrical, Electronics And Communications Engineering Visvesvaraya Technological University, India, GPA:
  • AWS Certified Cloud Practitioner
  • Certified Scrum Master

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Resume Overview

School Attended

  • Visvesvaraya Technological University

Job Titles Held:

  • Principal Technical Program Manager
  • Senior Technical Program Manager
  • Tech Project Manager - Development and Support


  • Bachelor of Engineering

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