principal senior operations consultant resume example with 14+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Iona College New Rochelle, NY Expected in 05/1996 BBA : Business Management - GPA :
University of Bridgeport Bridgeport, CT Expected in 05/2003 MBA : Business Management - GPA :
Hofstra University Hempstead, NY Expected in 04/2016 Certification : Social Media And Marketing - GPA :
Fordham University The Bronx, NY Expected in Certification : Enlighten Program - GPA :
Danaher - Principal/Senior Operations Consultant
Bartlesville, OK, 08/2006 - Current

Non-For Profit start-up and Fundraising
Business analysis of overall business, specific departments or products
Accountability Coaching and Mentoring for your business and or personal goals
Team Leadership building programs
Sales and Marketing development
Social Media campaigns
Outsourcing of operations
Identity Management Programs

SUNY Downstate Medical Center - Interim Chief Operations Officer/Vice President of Business Development
City, STATE, 02/2016 - 06/2017

Supporting open roles such as President of DMC, EVP/COO, CIO, CFO and AVP of Human Resources. Providing management oversight and monitor key administrative and regulatory functions associated with various divisional reporting.

Developing and implementing new policies and procedures as necessary to ensure efficient operations of management functions. Overseeing faculty and staff of approximately 8,000, with a student population of over 2,000.
Accountable for full analysis of all Dept.’s starting with HR, IT, Procurement, and Facilities Management. Creating functional workflows for new procedures and operational processes. Re-organization of each Dept. and implementing software solutions as necessary. Workforce management systems include but are not limited to Lawson Financial and Recruiting, Hirezon and Workday, ServiceNow ticketing system, as well as SharePoint for smaller Dept. needs, SUNY in-house systems.
Process review, analysis, and recommendations for the IBC/IRB/IACUC committees.

Implementation, communication and marketing for Microsoft 365.
Implementation, communication and marketing for NETID.
Accountable for recruiting, interviewing, and hiring new Dept. Leadership for open roles listed above.
Project team member for all construction and Dept. moves on campus. Moves included HR, Payroll, Accounts Payable and Resource group into new space, approximately 300 people. New construction under a current 2-year contract for a new Lab and Administrative space.

Creating and implementing Identity Management program (CWID/NetID).
Creating with University Police secured a badging system based off of the Identity Management program (CWID).

LabCorp Of America - Senior Director of Operations
City, STATE, 06/2012 - 10/2014

Senior Director responsible for all aspects of Phlebotomy Operations encompassed by 4 Managers, 17 Supervisors, 207 Patient Service Centers supporting over 500+ employees with a reported $150M in revenue. Implemented but not limited to: Leadership, Customer Service, and Project Management programs. Changed a culture and adapted staff into a “Be LabCorp” philosophy including weekly town hall meetings at each site location. Researched, performed and presented an analysis for acquisitions to Divisional President.

Created scheduling analysis reducing overtime by 52%.
Analysis of P&L recovered 20% of miss allocated costs.
Analysis, review, and acquisition of 2 major labs within my Division. Implementation and Project Leader for both.
Initiated and implemented live interpretation technology for clients at Patient Service Centers and Bi-lingual lab locations.
Created new process for uniform/supply ordering saved the company $230k in one month.
Implemented “Mobile Phlebotomy Teams” which consisted of a traveling team to Group homes and individual homes, a mobile unit traveling to homeless shelters and street locations.

Canon Business Solutions - Senior Director of Operations-NorthEast Division
City, STATE, 03/2008 - 10/2012

Provided day to day leadership for approximately 300 employees nationally with 15 direct reports. Reported $40M annually, forecasted $200k monthly in new business. Monthly P&L analysis keeping operations successfully under budget. Ensured attainable financial goals using a supply chain approach. Developed client relationships, built revenue streams within accounts, cut costs, and improved efficiencies.
First account to “Go Global” for Canon Business Service in APAC.
Took 3 accounts in the Mid-West and turned them into Enterprise accounts.
Acted as Sales Manager and Director of Operations for newly opened New England market.
Uncovered toner fraud worth over $500k.
Developed strategic marketing campaigns for each account to promote new equipment, technology software and sustainability. Consistently developed and implemented Managed Print Solutions for fleet accounts with a constant evaluation process working with Asset DB. Direct involvement with strategic planning, analysis, reporting and presentations to client monthly. Recruited, trained, and coached employees with 40 hours of training required annually.
Created the School of Mail a five-year training program based on the USPS program and certification.
Created and wrote articles for National Magazine within our Division for employees and clients.

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Resume Overview

School Attended

  • Iona College
  • University of Bridgeport
  • Hofstra University
  • Fordham University

Job Titles Held:

  • Principal/Senior Operations Consultant
  • Interim Chief Operations Officer/Vice President of Business Development
  • Senior Director of Operations
  • Senior Director of Operations-NorthEast Division


  • BBA
  • MBA
  • Certification
  • Certification

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