I am a dedicated team player with a positive attitude, attention to detail and possess many years of customer service skills to build rapport with my team and customers as well as
Parents with school and Girl Scout leadership.
Attention to detail
Excellent customer service
Customer service skills
Providing customer support
Principal Secretary/Office Manager | 04/2019 to Current Henrico County Public Schools - Henrico, VA
Oversee office inventory and timely reordering of supplies.
Write professional business correspondence.
Cultivated community relations and worked with teams to optimize programs.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Received and routed incoming calls and correspondence to promote timely communication.
Created agendas, meeting notes and other documents to enhance collaborative process.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Maintained organized filing system of paper and electronic documents.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Maintain Employee Files
Prepare Discipline Letters
Manage FMLA, PREP, Workers' Comp, School Related Leave
Set up interviewsfor all vacant positions
Manage and prepare Discipline packets for SSDRO
Manage Principal's Calendar
Manage Principal's correspondence & mail
Revised and maintained master calendar for Principal's appointments.
Responded to employee inquiries regarding payroll and timekeeping.
Managed payroll and time and attendance systems.
Bank Teller | 01/2017 to 04/2019 Wells Fargo Bank, Crossridge - Glen Allen, VA
As a teller I strive to provide excellent customer service in all teamwork and customer interactions.
My integrity and confidentiality are key in helping to resolve customer concerns and follow proper procedure to minimize errors and reduce fraud.
I excel at multitasking with multiple computer systems.
Verified amounts and integrity of every check or funds transfer.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Maintained optimal financial controls by securing funds and making accurate transactions.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Identified and reported suspicious behavior to security personnel as appropriate.
Explained bank services, financial products and applicable fees to customers.
Reconciled cash and checks against computer records at end of shift.
Entered transactions into computer and issued customer receipts.
Prepared official checks for customer and internal bank needs.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Assistant Store Manager | 01/2008 to 01/2017 Walgreens - Various, in
My years in the retail environment strengthened my customer service skills by listening to customers and my team members with professionalism to answer their questions and concerns.
My character and integrity led to many responsibilities in handling cash, safety and security, payroll and store opening and closing responsibilities.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Coached and developed store associates through formal and informal interactions.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Receptionist/Office Assistant | 06/1999 to 06/2007 Spencer Products Company - Twinsburg, OH
My duties in this position grew over the 8 years that I was employed by Spencer.
As receptionist for their headquarters, I was the first point of contact greeting customers, guests, and vendors.
I answered a multiple phone line system for 5 departments and faxed all quotes and other necessary business paperwork.
As time progressed, I was offered the responsibility of processing & maintaining the companies accounts payable on their computer system.
I assisted with the company's transition to using a PC based computer system, which included training other employees.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Prepared, compiled and filed documents as well as reports presented to various parties.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Expedited payments by verifying accuracy and currency of vendor information.
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Assisted with month-end and year-end closings to support accounting system accuracy.
Education and Training
Charles F. Brush - SouthEuclid / Lyndhurst, OH
High School Diploma
, I volunteer as a Girl Scout leader and enjoy mentoring and helping my two scout daughters
and their Troop friends. I have also volunteered my time in being a Teacher's helper at Pole
Green Elementary School in Hanover.
High School Graduate
Charles F. Brush High School 1996 - Lyndhurst, Ohio