principal officer business improvement sr mechanical engineer resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Professional Summary
Highly practical leader uniquely blends extensive experience with astute and strategic business and project management skills. Extraordinary and practical analytical, problem solving, organizational and leadership skills delivering creative, cost effective, and goal-oriented solutions. Reliable and forceful leadership supporting business sustainability and growth/leverage strategy for organization that will challenge me to apply my subject matter expertise, lessons learned as well as my business and management acumen to achieve aggressive stretch goals and objectives.
Experienced business /engineering improvement expert with over 20 years of experience in passenger rail industry. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic Subject Matter Expert eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of collaboration and teamwork and training in safety. Motivated to learn, grow and excel in dedicated profession.
Skills
Design Modification Recommendation
Mechanical Requirements
Equipment Maintenance
Engineer Collaboration
Mechanical Systems Installation
Decision Making
Complex Problem Solving
Performance Specifications
Technical Solutions Development
Project Requirements
Cross-Functional Team Development
Project Manager Supervision
Business process improvement
Business process re-engineering
Work History
Principal Officer Business Improvement /Sr. Mechanical Engineer, 08/2006 to 03/2021 Plug Power Inc. – Watervliet, NY,
Lead cross-function project team as subject matter expert to take on major capital projects with very successful accomplishments through effective leadership and support on Business Case Analysis, SWOT Analysis, Return on Investment, Cost/Benefit Analysis and Business Strategic Recommendations.
Lead project team for commuter train contract service improvements on efficiency, customer satisfaction, on-time performance, reliability, safety, and regulatory compliances - for building trust and strong State partnership and business growth.
Identified the best business practice model for the train services throughout the Amtrak Central and other operational divisions with joint strategic business case study among transportation, mechanical, procurement contract, Strategic partnerships, law, and finance departments.
Applied the train service best business practices as benchmark for other route services and resulted in reduction of terminal congestion with competitive benefits and savings on labor and equipment maintenance cost.
Maximized trainset utilization with enhanced outlying point contract service in Central and other divisions and in turn to support and grow corridor revenue services.
Established “On the Same Page” communication and commitment among internal Amtrak stakeholders and external contractors for the best effort service for our customers (Focused Customer Relationship Management, CRM, and Customer Retention).
Corporate PMP project management training for effective execution and control on projects.
Represented in DOT Surface Transportation Board meeting discussion on High-Speed Passenger Rail Transportation Proposals to leverage how Amtrak can support, benefit, and maximize the capital investment from federal and state.
Primary contributions focused on Best Business Practice Model development, Consolidating shops and facilities (lower G&A expenses and fewer rooftops), in-sourcing (for cash inflow and incentive) and out-sourcing (cut non-growth costs) of production, reduction of labor force (leverage contract and union force), and strategic business case study on growing business (niche business and market segmentation) for Amtrak.
Delegated as mechanical representative to review and critique mechanical contract service proposals, RFP and staff summary from State intercity commuter contracts (MARC, VRE, CDOT/SLE, VDOT, NCDOT, Tri-rail, Sound Transit, Caltrans) with support, coordination and integration among State partnership, mechanical, engineering, transportation, finance, contract procurement and legal departments - Ensured the mechanical capacity, resource, liability and cost issues were validated and negotiated in a “Win-Win” situation.
Developed a true cost business model (including labor resources and material) for future mechanical maintenance contract services with State partners and commuter customers.
Delivered solutions and benefits for very satisfied Amtrak’s customers and secured future business contract opportunities.
ROI (Return on Investment) and Cost/Benefit analysis on major capital equipment investment - Achieved the goal of maximizing the utilization of the budget in reasonable time and highest production efficiency.
Optimization of wheel/Disc/pad usage and maintenance with incorporation of complied design safety standards and service proven results - Achieved overall system Life Cycle Cost reduction with less condemned worn parts prior to the scheduled preventive maintenance service.
ROI /Benefit analysis on ECP (Electronically Controlled Pneumatic) Braking System application for Amtrak High Speed, long distance trains and Auto carriers.
ECP brake provides fuel saving, emission reduction, higher operation speed control, shorter stopping distance, safer operation (automatic brake applied when needed) and reduced maintenance cost etc…ECP allows simplified integration of the Positive Train Control (PTC) predictive enforcement system.
Worked closely with CNOC and Train control personnel to ensure the train equipment’s safety, reliability, availability, and capacity for the maximized utilization, customer satisfaction and revenue growth.
Familiar with ARRA and PRIIA requirements on HSIPR projects related to Amtrak and awarded States for proposals and grants.
Familiar with procurement process and legal compliances such as “FRA Buy America”, “Amtrak Buy America” and “Buy American”.
Forecasted estimates for project-related costs and provided general project task tracking for project milestones.
Secured capital equipment for facility by developing RFPs and purchase requisitions.
Supported production cost quotations by providing estimates of equipment, material and labor costs.
Lead System Analytical/Marketing Support Specialist, 07/1999 to 08/2006 Knorr Brake Corporation – City, STATE,
Supervision in product Design of rail vehicle brake system.
Responsible for and assistance in brake component specification and qualification test requirements and support of the overhaul project in hydraulic and pneumatic brake systems.
Established and maintained proper communication with project team, R&D of brake mechanics at KBM (Knorr Brake in Munich, Germany) and with the customers (rail car manufacturer, transit, and commuter rail authorities) for effective delivery of project commitment.
Managed and maintained technical and business liaison between KBC (US) and KBM (Munich) - Center of competence (CoC) in Brake Analysis, Disc and pad design, Dynamometer test and brake System design.
Successfully managed and coordinated the resolutions on Amtrak Acela cracked brake discs emergency in 2005 among Amtrak, Bombardier, and Knorr – Achieved satisfactory agreement to all the stakeholders.
Provided marketing and technical support, design verification, technical proposals, and analytical calculations and testing for the OEM and aftermarket business - Achieved highest satisfaction and captured revenue growth from the business customers.
Maintained company’s Knowledge Management and intellectual properties (IP) protection as company’s point of contact.
Provided technical support to prevent product failure claim from the customers.
Delivered consultation to save company $600,000 and a lawsuit from the customer on false claim of product design failure.
Presented technical papers at the APTA conference to attract and increase the product visibility for business growth opportunity.
Managed investigation of failure root cause and product inspection deviations to ensure the quality and design safety are not compromised and within the industry standards.
Invention and innovation (New Product Development) of brake disc wear measurement system (Patent applied) which is required brake disc inspection tool by Amtrak and Federal Railroad Administration for Acela High Speed trains and rail trains in OEM and After Market.
Identified targeted markets with marketing mix, sale projection, business plan, cost/benefit analysis and financial pro-forma for business revenue growth opportunity..
Maintained positive and continuous improvement of customer relationship management (CRM) in business and technical support for business retention and future growth opportunities.
Maintained documentation and resources regarding problem resolution for reference in future instances.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Sr. Mechanical Engineer, 06/1997 to 04/1999 Westinghouse Air Brake Company – City, STATE,
Design and development of next generation electronically controlled electro pneumatic air brake system (ECP) for locomotive, freight, and passenger transit transportation industries.
Kaizen" practice for continued Total Quality Improvement Process and value-added activities in production.
Shainin" technique (similar to Six Sigma) and potential Failure Mode and Effects Analysis (FMEA) in new product design and development.
Applied the method and practice and resulted in saving time and cost for new product design or product failure root cause in service.
Created and maintained ISO 9001 Design Control requirements for product development - Achieved the cost saving with consistency and standardization in design process.
Managed and organized projects and multi-task priorities for project team members to ensure on time and under the budget with value added benefits.
Resolved issues related to product assembly and test in production as the first priority.
Responsible for Investigation and research the patent infringement claims from the business competitor – Resulted in innovative design for more effective operation process.
Invention and design of low-cost pressure transducer freeze protection system (Patent in Pending) for Electrically Controlled Pneumatic Electric Service Portion in locomotive and freight train air brake system.
It prevented false pressure signal due to freezing and saved panic and cost with the benefit of 50% shorter brake distance required when compared to the old system.
Assisted and supervised drafters in developing structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software.
Supported engineering design development through analysis and simulation of prototypes and 3D computer models.
Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
Education
MBA, Executive MBA Fellows: Business Management, Expected in 05/2006 to Loyola University Maryland - Baltimore, MD GPA:
Ph.D: Industrial, Welding and Systems Eng, Expected in to THE OHIO STATE UNIVERSITY - Columbus, OH, GPA:
M.S: Materials Engineering, Expected in to Auburn University - Auburn, AL GPA:
M.S: Mechanical Engineering, Expected in to Southern Methodist University - Dallas, TX GPA:
Accomplishments
Creative Problem Solving: - Resolved product issue through consumer testing and supplier quality inspection and certification.
Capital Project Development - Organized and Collaborated with team of 11 facilities in the development of installation of 11 capital equipments (with total value of $20 M). Improved the safety (FRA safety compliance) and equipment performance ( with very satisfied customer feedback). Due to the my SME correct direction, it also saved company overall rolClaireg stock maintenance cost by 30%.
Insourcing production - organized the insourcing production project with internal facility and external material supplier to produce major rolClaireg stock component in house. In return, it saved 40% cost of the component and sustained the work labor produced by insourcing. Received 2018 Amtrak Presidential award for exceptional accomplishment and performance.
Lead cross-function project team as subject matter expert to take on major capital projects with very successful accomplishments through effective leadership and support on Business Case Analysis, SWOT Analysis, Return on Investment, Cost/Benefit Analysis and Business Strategic Recommendations.
Lead project team for commuter train contract service improvements on efficiency, customer satisfaction, on-time performance, reliability, safety, and regulatory compliances - for building trust and strong State partnership and business growth. Identified the best business practice model for the train services throughout the Amtrak Central and other operational divisions with joint strategic business case study. Applied the train service best business practices as benchmark for other route services and resulted in reduction of terminal congestion with competitive benefits and savings on labor and equipment maintenance cost. Maximized trainset utilization with enhanced outlying point contract service in Central and other divisions and in turn to support and grow corridor revenue services. Established “On the Same Page” communication and commitment among internal Amtrak stakeholders and external contractors for the best effort service for our customers (Focused Customer Relationship Management, CRM, and Customer Retention).
Best Business Practice Model development, Consolidating shops and facilities (lower G&A expenses and fewer rooftops), in-sourcing (for cash inflow and incentive) and out-sourcing (cut non-growth costs) of production, reduction of labor force (leverage contract and union force), and strategic business case study on growing business (niche business and market segmentation) for Amtrak.
As representative to review and critique mechanical contract service proposals, RFP and staff summary from State intercity commuter contracts (MARC, VRE, CDOT/SLE, VDOT, NCDOT, Tri-rail, Sound Transit, Caltrans) with support, coordination and integration among State partnership, mechanical, engineering, transportation, finance, contract procurement and legal departments - Ensured the mechanical dept’s capacity, resource, liability and cost issues were validated and negotiated in a “Win-Win” situation. Developed a true cost business model (including labor resources and material) for future mechanical maintenance contract services with State partners and commuter customers. Delivered solutions and benefits for very satisfied Amtrak’s customers and secured future business contract opportunities.
ROI (Return on Investment) and Cost/Benefit analysis on major capital equipment investment - Achieved the goal of maximizing the utilization of the budget in reasonable time and highest production efficiency.
Successfully managed and coordinated the resolutions on Amtrak Acela cracked brake discs emergency in 2005 among Amtrak, Bombardier, and Knorr – Achieved satisfactory agreement to all the stakeholders.
Provided marketing and technical support, design verification, technical proposals, and analytical calculations and testing for the OEM and aftermarket business - Achieved highest satisfaction and captured revenue growth from the business customers.
Maintained company’s Knowledge Management and intellectual properties (IP) protection as company’s point of contact. Provided technical support to prevent product failure claim from the customers. Delivered consultation to save company $600,000 and a lawsuit from the customer on false claim of product design failure. Presented technical papers at the APTA conference to attract and increase the product visibility for business growth opportunity.
Invention and innovation (New Product Development) of brake disc wear measurement system (Patent applied) for Acela High Speed trains and rail trains in OEM and After Market. Identified targeted markets with marketing mix, sale projection, business plan, cost/benefit analysis and financial pro-forma for business revenue growth opportunity...
Affiliations
& HONORS
Honored Member of Strathmore Who’s Who 2002-2003
Toastmaster Club (CTM – Competent Toastmaster 2006)
Air Brake Association (ABA)
American Public Transportation Association (APTA)
Association of American Railroad (AAR) Wheel Axle Bearing Lubricant (WABL) Committee Vice Chairman for Amtrak
Additional Information
Received Amtrak Presidential award in 2018 for exceptional achievement and performance.
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Resume Overview
School Attended
Loyola University Maryland
THE OHIO STATE UNIVERSITY
Auburn University
Southern Methodist University
Job Titles Held:
Principal Officer Business Improvement /Sr. Mechanical Engineer
Lead System Analytical/Marketing Support Specialist