|Leadership/communication skills Regulatory, Accreditation, Quality & Performance Business operations organization Improvement Project Management Patient/customer Satisfaction Budgeting Expertise Women's Health Initiatives Lean Six Sigma Market Research and Data Analysis Core Accomplishments Project Management: Initiated a Hospital Engagement Network Project which resulted in 20% decrease in Early Expected Delivery Led Women's Health Performance Improvement Projects including improving Compliance on Mammograms Implementation of successful Patient Satisfaction Initiatives in the Obs/Gyn Unit resulting in a 30% increase in Patient Satisfaction Operations Management: Managed Women's Health and Ambulatory Care HEDIS and NCQA and Inpatient Performance Improvement Projects Handled all CMS, TJC and NYSDOH functions pertaining to Women's Health Staff Development: Launched wellreceived program of professional development courses for Department Staff Mentored and Coached Employees resulting in 12% increase in productivity Implemented and Organizationwide Team STEPPS Training Program Skills Agency, Budgeting, budget, CMS, Conferences, Council, Director, Meetings, Office, Network, policies, presentations, Progress, publication, Quality, Quality Improvement, Quality Management, Quality Assurance, Risk Management, Safety, Six Sigma, Staffing, strategy, Workflow Analysis, Annual Reports|
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