Principal Consultant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Accomplished Health Care Operations, Quality and Performance Improvement Executive driven to manage costs, and deliver results that are critical to the organization's mission. Creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Core Qualifications
Leadership/communication skills Regulatory, Accreditation, Quality & Performance Business operations organization Improvement Project Management Patient/customer Satisfaction Budgeting Expertise Women's Health Initiatives Lean Six Sigma Market Research and Data Analysis Core Accomplishments Project Management: Initiated a Hospital Engagement Network Project which resulted in 20% decrease in Early Expected Delivery Led Women's Health Performance Improvement Projects including improving Compliance on Mammograms Implementation of successful Patient Satisfaction Initiatives in the Obs/Gyn Unit resulting in a 30% increase in Patient Satisfaction Operations Management: Managed Women's Health and Ambulatory Care HEDIS and NCQA and Inpatient Performance Improvement Projects Handled all CMS, TJC and NYSDOH functions pertaining to Women's Health Staff Development: Launched well­received program of professional development courses for Department Staff Mentored and Coached Employees resulting in 12% increase in productivity Implemented and Organization­wide Team STEPPS Training Program Skills Agency, Budgeting, budget, CMS, Conferences, Council, Director, Meetings, Office, Network, policies, presentations, Progress, publication, Quality, Quality Improvement, Quality Management, Quality Assurance, Risk Management, Safety, Six Sigma, Staffing, strategy, Workflow Analysis, Annual Reports
01/2014 to Current
Principal Consultant Productive Edge Chicago, IL,
NY Completed several engagements including: assessed and evaluated Quality, Safety and Performance Improvement Program and related documents for White Plains MC Developed and directed strategy for launch of new Lean Six Sigma Course for Healthcare professionals at Hostos Community College Organized Educational activities for the New York Association of Quality Assurance Professionals. Identified and engaged subject matter expert speakers in the areas of Healthcare Quality Management,
10/2001 to 08/2013
Senior Associate Administrator Iheartmedia, Inc. Fort Smith, AR,
Held accountable for several Hospital Inpatient and Ambulatory Care Departments and programs including Medicine, Surgery, Pediatrics, Ob/Gyn, Laboratory, Radiology, Emergency Services etc., Ensured that the goals of the Hospital Engagement Network Projects were met.Provided oversight for organization­wide Quality, Accreditation and Operations including Planning, Budgeting, Administration, Staffing, Human Resources Spearheaded organization­wide projects on improving patient flow which reduced the time from admission to bed placement by 20% Organized a project which reduced deaths in Low Mortality DRGs by 32 percent in one year Conducted workflow Analysis of Women's Health Programs to Improve efficiency and outcomes of Obs/Gyn patients Conducted Bi­Monthly Mock Surveys and provided feedback to Leadership Staff Developed an Organization ­Wide Dashboard for Women's Health Services with presentations to the Executive Quality Council and to the Governing Body of the Hospital. Conducted Root Cause Analysis to identify and address issues related to Women's Health Services Achieved Regional Perinatal Center Designation for the Hospital. Organized Regional Conferences with local Community Organizations with the goal of Improving Pre­Natal Care and decreasing Infant Mortality Rates Leadership/communication skills, Regulatory, Accreditation, Quality & Performance Business operations Organization Improvement Project management Patient/Customer Satisfaction Budgeting expertise Women's
01/2000 to 10/2001
Network Senior Associate Director East Carolina University Greenville, NC,
Planned, directed and managed Performance Improvement, Regulatory Affairs, Risk Management, and Patient Relations for four network facilities and five School Health Programs in Bronx and Manhattan Consistently met HEDIS, NCQA, Managed Care Enrollments, Immunizations and Mission­Driven targets Organized and presented quality and performance and progress reports to the Board of Directors of the Governing Body Managed monthly Executive Performance Improvement Meetings for each facility.
01/1 to 01/1
Associate Director Harlem Hospital Center City, STATE,
In the absence of the incumbent and made CEO Level decisions Member of CEO's cabinet and reported directly to CEO Planned, directed, organized and managed hospital­wide programs including Performance Improvement, Patient Safety, Risk Management, Infection Control, Environmental Safety, Utilization Management/Case Management, Medication Safety Ensured that the organization met Regulatory and Accreditation Requirements of CMS, TJC, NYSDOH etc. Established and implemented a Regulatory Affairs Committee which facilitated Interdisciplinary Collaboration and achieved effective outcomes including the removal of Conditional Accreditation. Managed and directed seventeen Hospital Departments with a budget of $20 million and 162.0 FTEs. Some of these departments include Home Health Agency, Pharmacy, Health Information Management, Social Work, Performance Improvement, Regulatory Affairs, Implemented several projects using the design, measures, assess and improve method to achieve the Organization's Mission goals and effective patient care outcomes. An active and involved member of several Medical Staff Committees which addressed women's' health issues, quality issues, failure mode analysis and root cause analysis of Ob/Gyn and ambulatory Care issues. Provided consultative recommendations to Ob/Gyn Inpatient and Ambulatory care Departments on quality and performance issues. Served as a member of several search committees for clinical program chairs including Medicine and Pediatrics Coordinated, prepared and presented annual reports to the Governing Body of New York City's Health and Hospitals Corporation. New York Developed, organized and Implemented a Hospital­wide Continuous Quality Improvement Program Managed a staff of 50 FTEs, $5 million budget and budget related issues including downsizing to meet organizational goals Implemented and led management Walk Rounds and an Adopt­A­Unit Program Directed several Departments including Quality Management, Utilization Management, Risk Management, Patient Relations, Medical Board Office and Credentialing Ensured that Hospital issues were addressed and resolved via the Hospital's Committee Structure Developed, organized and implemented a hospital­wide Performance Improvement Program Administrative Director of several departments with 6.0 Direct Reports Planned and directed all aspects of Hospital's Facility wide Performance Improvement Program including Women's Health Established relationships with key staff members to facilitate transformation of the organization Reorganized the Risk Management Program Implemented an ongoing, systematic Performance Improvement Program for Clinical Departments including Women's Health and Ambulatory Care
01/1988 to 12/1990
Clinical Assistant Professor Adelphi University City, STATE,
Organized a Clinical Lecture and Training Program in Hospital Administration for MBA Students Lectured to Graduate Students on operational aspects of Hospital Administration topics including the management of Women's Health Programs and how to handle emergencies in accordance with Hospital policies. Co­Authored a publication on Journal of Health Administration.
Expected in
Masters: Public Administration
New York University, Robert Wagner Graduate School of Public Administration - New York, NY
Healthcare Executive Development New York University, Robert Wagner Graduate School of Public Administratio New York, NY, USA Masters: Public Administration
Expected in
Bachelor of Arts: Psychology and Education
City University of New York - New York, NY
CW Post College of Long Island Long Island, NY, USA Public Administration Bachelor of Arts: Psychology and Education City University of New York New York, NY, USA Psychology and Education Additional Information Awards: IPRO's New York State Award for Outstanding Service to the Medicare Community, Excellence in Quality Management
Professional Affiliations
Organized Educational activities for the New York Association of Quality Assurance Professionals
Organized Regional Conferences with local Community Organizations with the goal of Improving Pre­Natal Developed an Organization ­Wide Dashboard for Women's Health Services with presentations to the Executive
Pediatrics, Root Cause Analysis, Associate, Risk Management, Trading, Accountable For, Bi, Budgeting, Business Intelligence, Business Operations, Human Resources, Laboratory, Operations, Project Management, Radiology, Satisfaction, Staffing, Workflow, Workflow Analysis, Regulatory Affairs, Budget, Million, Cms, Content Management System, Failure Mode Analysis, Infection Control, Pharmacy, Journal, Mba, Training, Data Analysis, Hedis, Managed Care, Marketing Analysis, Progress, Healthcare, Quality Assurance, Six Sigma, Six-sigma, Subject Matter Expert, Increase, Market Research, Operations Management, Award, Medicare

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Resume Overview

School Attended
  • New York University, Robert Wagner Graduate School of Public Administration
  • City University of New York
Job Titles Held:
  • Principal Consultant
  • Senior Associate Administrator
  • Network Senior Associate Director
  • Associate Director
  • Clinical Assistant Professor
  • Masters
  • Bachelor of Arts

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