Andrea Caro is a highly-motivated and results driven professional with a strong background in Program Management/Project Management and Organizational Development in Federal and Commercial markets. She has over 15 years of consulting experience to include organizational design and development, organizational change management, performance management and business process re-engineering, workforce planning, adult training and development, and development of leadership programs. She is recognized as a result driven, analytical leader with a proven ability to coordinate the efforts of cross-functional teams to meet organizational goals and in influence change by analyzing client needs and building trusting relationships and rapport with senior leaders. She has exceptional analytical problem-solving skills and proven ability to communicate complex information clearly to individuals at all levels. Ms. Caro is a certified Organizational Change Management Practitioner, a PMP candidate, and holds a Lean Six Sigma Greenbelt. Key Differentiators: Change Management Business Development Program/Project Management Best Practices and Standards Continuous Process Improvement IT Deployment and Implementation Metrics Reporting and Tracking People and Leadership Development Strategy and Workforce Enhancement Vendor/Client management Resource Allocation Conflict, Mediation and Resolution
Principal Consultant09/2014 to CurrentPA ConsultingArlington, VA
in PA's Energy Practice providing consulting expertise in organizational design and development, business design framework, organizational change management, performance management and business process re-engineering, workforce planning, and adult training and development.
Strategic Project Manager05/2014 to 08/2014Booz Allen HamiltonHerndon, VA
Served as a project manager supporting senior leaders on the execution of the firm's strategic agenda to include developing creative tools and approaches and integrating infrastructure support to deliver on firm milestones and initiatives.
Lead Associate01/2011 to 01/2013Booz Allen HamiltonHerndon, VA
Served as the program manager and lead organizational development specialist and assisted senior leaders with a new major program focused on the development and execution of business "As-Is" processes, Standard Operating Procedures (SOPs,) and Concept of Operations (CONOPS.) Responsible for promoting unique client tradecraft to customers and engage internal and external stakeholders to increase knowledge of client capabilities and foster collaboration among the community.
Led client meetings and requests regarding the performance of the program from its inception, developed and oversaw client deliverables, and managed expectations regarding program activities and budget by conducting weekly team meetings to discuss up-to-date progress.
Established and communicated success criteria for program to team and stakeholders ensuring program met or exceeded customer expectations.
Assisted with the development of a formal strategic plan to identify the mission and direction of the services provided by the program and established a change strategy for the newly developed approach regarding the delivery of program services to ensure the success for achieving the newly established program vision.
Enhanced the performance management and process improvement initiatives, provided guidance and coaching to the leadership team on business process re-engineering and implementation of best practices.
Developed a Performance Management framework to measure the goals and objective as outlined in the strategic plan to ensure success of program visibility and awareness.
Manager01/2008 to 01/2011PricewaterhouseCoopers, LLP, Washington Federal PracticeMcLean, VA
Served as the lead on the development of organizational change management plans and communications strategies and activities to assist client with IT systems deployment and transformation.
Responsible for establishing an organizational governance document to include strategic vision, stakeholder management and plan, communications management and plan and decision making matrix.
Provided stakeholder management and communications guidance, developed initial draft of templates for a communications toolkit which consisted of FAQs, briefs, memos, e-mails, and brochures/trifold to ensure consistent delivery of messaging.
Directed communications and collaborated with key stakeholders to complete a change vision and mission statements and supported communications matrix management effort to support.
Conducted an Organizational Assessment for a 10 billion dollar acquisition organization which included analyzing how a PMO executed the day-to-day management of assigned program roles and responsibilities provided through personnel in a matrixed organizational structure in comparison to other federal acquisition entities.
Led a team to develop a comprehensive Strategic Workforce Plan (SWP) that encompassed all facets of HC Development and improvement throughout the HC life cycle.
Led the effort to conduct analyses of the gaps between critical skills and competencies currently needed by the workforce and those needed by future leaders.
Analyzed the gaps between critical skills and competencies to effectively align employee and leadership competencies with mission and job requirements and recommend strategies in order to hire, develop, and retain the best possible workforce.
Assessment resulted in recommendations regarding the organization and its workforce to achieve efficiencies and become a highly functioning matrixed PMO.
Conducted a workforce assessment to assist with the implementation of a Financial Management System and the alignment of the knowledge, skills and abilities (KSAs) for proper placement and training of the workforce to successfully meet the strategic objectives of the system implementation.
Manager01/2006 to 01/2008Capgemini Government SolutionsHerndon, VA
Implemented project management methodologies and served as a human capital specialist to successfully collaborate with stakeholder groups to create and deploy competency models designed to support the change management effort surrounding the organizational challenges around human capital process areas of recruitment, hiring, and talent development.
Responsible for an increased the percentage of outstanding performers in the organization by implementing talent management and succession planning programs.
Developed competency models for 10 occupational areas to include leadership development in collaboration with focus groups of high performers to define the competencies, key behaviors, proficiency scale, and aligned training and other tools to promote the enhancement of the skills needed to meet the competencies by GS grade and level.
Responsible for an increased the percentage of outstanding performers in the organization by implementing talent management and succession planning programs to improve leadership capabilities focused on core competencies.
Influenced the overall vision for competencies and developed a competency communications plan which includes stakeholder involvement planning, collecting and analyzing data on current initiatives, developing a communications strategy and tactical plan, and forming organizational partnerships to ensure the human aspect of change was considered.
Program Manager01/2005 to 01/2006AOLReston, VA
Implemented policies, methodologies and templates for managing key projects within the organization by providing support and guidance to others in the organization on how to manage projects.
Contributed to the overall direction of the projects and development of business strategies and performed data analysis to determine Return On Investment (ROI).
Tailored best practice processes based on organization's SDLC practices for remote deployment teams collaborating across multiple time zones.
Communicated training program progress and training opportunities to evangelize the importance and impact of new technologies, tools, and training.
Assisted in the management of external consulting vendors, including reviewing / editing vendor proposals and evaluating vendor performance.
Project Manager01/2002 to 01/2005The Centech Group, IncArlington, VA
Managed multiple training teams to include 200 staff members overseeing the status of employees and allocation of resources on a 15 million program award to include the delivery of systems and technology training services.
Served as a key contributor to the strategy and planning initiatives in the development of training projects utilizing the ADDIE model, implemented processes and procedures to streamline, standardize and optimize training products.
Collaborated with subject matter experts and client stakeholders to identify performance needs and behavioral outcomes.
Participated in the vendor selection process of LMS and LCMS.
Training Program Manager01/2001 to 01/2002The American Registry for Internet NumbersChantilly, VA
Responsible for the organizational development of an education program to facilitate the policy development process and provide the resources and staff necessary for the equitable, efficient, and effective day to day operations and keep pace with the demands of the membership community.
Successfully implemented a program focused on curriculum development, content delivery, and strategic approach of organizational goals and progress.
Successfully directed the translation of technical information into deliverable training documentation, exploring a variety of delivery methods including stand-up delivery, CBT and web-based training.
Determined member need and interest in training content, delivery methods, and program areas including registration services, company policies and processes.
Technical Training Developer01/1999 to 01/2001Winstar CommunicationsHerndon, VA
Led the organizational development of an enterprise systems deployment and successfully implemented a program focused on curriculum development, content delivery, and strategic approach of organizational goals and progress.
Responsible for designing, developing and producing New Hire training programs and leading the implementation of technical training for new technologies.
Conducted ongoing needs analysis of target audience education requirements and maintained curriculum paths as defined in organization's standard operating procedures.
Training Specialist01/1997 to 01/1999HCI TechnologiesReston, VA
Responsible for expanding, customizing and integrating instructional user guides for executive and user-level platform training providing troubleshooting expertise on telecommunications products for external clients and their customers.
Provided guidance on new instructional formats, tools, and technologies aligned with strategic plans and initiatives.
Conducted needs analysis, identified user requirements, facilitated stakeholder meetings, and executed quality assurance process.
Systems Analyst01/1995 to 01/1996Global Management Systems, IncBethesda, MD
Compiled detailed documentation on supported applications and systems to include problem resolution information, resources need, and effective problem closure for statistical and trend analysis.