Sales Enablement PMO & Program Delivery Agile, SDLC/Product Innovation Organizational Culture Vendor & Risk Management Enterprise Architecture/TOGAF Executive Leadership IT Governance Technical Transformation HIGHLIGHTS - DRIVING VALUE FOR THE ORGANIZATION, CUSTOMERS AND EMPLOYEES THROUGH..
Technology Strategy & Execution: Able to define IT vision, plans, and roadmaps at the enterprise level, prioritizing and executing with sense of urgency; define the correct solutions to exceed business objectives and build cost- effective solutions that drive business growth, value and innovation.
Increased revenue $1.2M and CSAT 30%.
Project Management/PMO: Developed and refined PMO/SDLC processes, including metrics tracking and analysis; enhanced quality, improving client satisfaction and reducing response times.
Uncovered turnaround inefficiencies and aligned projects with corporate objectives such as margins and SLAs.
Improved project delivery time 30%.
Partnership & Alliances: Managed vendors, domestic and international staff/contractors.
Ensured compliance with budgets, deadlines and charters/SOWs.
Advisor to key decision makers that developed business cases for senior management e.g., rationale for effort, size of opportunity, specific action steps and financial impacts.
Leadership & Talent Development: Above-average ability to attract, inspire and retain talent, leading with focused vision, developing short and long term strategy.
Turned around under-performing practice and molded high- performing teams, mobilizing them to focus on quality and best practices yielding innovative results in 3 months.
VP/DIRECTOR | CLIENT SERVICES | IT STRATEGIST | TURNAROUND DRIVER | BIG 4 LEADERSHIP Over 15+ years of IT leadership experience. Year-over-year success in leading multi-million dollar value driven transformational business and IT solution initiatives. Background in leading and motivating global teams of 30 to 150+. U.S. Citizen. Pioneering IT/Business Leader who leverages technology to transform business cultures, build value, drive growth and create an environment of continuous improvement. Exceeds all measurable parameters for quality, customer satisfaction and ROI by visualizing the full strategic picture. Strong driver of end-to-end business transformation with impact spanning multiple lines of business globally. Deep and broad experience within IT with a "voice of the customer" focus. BLENDING TECHNOLOGY AND MANAGEMENT EXPERTISE FOR BUSINESS SUCCESS Business/IT Strategy & Goals Portfolio/Business Optimization Cloud (SAAS/IAAS/PAAS) Global Team Leadership Staffing/Resource Management Data Center/Virtualization Global Change Management Strategy & Execution BI/Analytics/EDW Models
01/2015 to Current
PRINCIPAL CONSULTANTTHE LEAFAR GROUP TRANSFORMATION STRATEGY | BUSINESS/TECHNOLOGY OPTIMIZATION | STRATEGIC PLANNING
Consult with start-ups, small businesses and large enterprises in the areas of CIO services, PMO services, business solutions, new products and IT/cloud services to resolve challenges and fuel business growth.
01/2014 to 01/2015
DIRECTOR INTERIM DIRECTORSIEMENS INDUSTRY INC., POWER TECHNOLOGIES INTERNATIONAL – SCHENECTADY, NY
PRACTICE LEADERSHIPTRANSFORMATION SERVICES
Head of Products and IT accountable for Technology direction, Software/Product Management, BI/Analytics,.
Systems/IT/Operations, PMO/Global Program Delivery and Customer Care for PTI/Energy Management division.
Managed $19M software business, $49M PTI/ $350M Energy Management division, that delivered power business transformational products and solutions to utilities worldwide.
Reported to GM.
RAFAEL ALVAREZ, MBA, PMP, TOGAF 9 CERTIFIED RESUME CONTINUED PAGE 2 Collaborated with GM to define business case for $20M investment for global business expansion and digital transformation.
Conducted detailed review of organizational design/capabilities, M&A opportunities and thorough analysis of organization's ability to execute strategy.
Optimized product roadmaps to accelerate market introductions from 8 months to 2 months increasing license revenue $1.2M and customer satisfaction 30%.
Captured 30% savings in projects costs in five months reengineered project plans, renegotiated contracts with new vendors, enhanced quality assurance and maintained timelines.
01/2013 to 01/2014
SENIOR CONSULTANTCAPITAL DISTRICT PHYSICIANS' HEALTH PLAN OFF-SHORE MANAGEMENT – ALBANY, NY
Managed strategic initiatives optimizing delivery model for $2.5B Healthcare Insurance Company.
Program Manager on ITSM ServiceNow and AWS cloud services initiatives.
Obtained $1M savings/cost avoidance by leveraging offshore resources for custom software development solution to meet aggressive PCRI regulatory state mandate deadlines.
01/2011 to 01/2013
VICE PRESIDENT OF TECHNOLOGYIPLOGIC, INC DOWNSIZING/COMPANY SALE PROFESSIONAL SERVICES STRATEGIC PLANNING – LATHAM, NY
CIO/CTO executive for $55M Technology Solutions and Consulting Company.
Established and executed strategy for.
SDLC, GTM plan with sales leadership.
Managed $35M client solution portfolio with 60+ employees.
Reported to CFO.
Defined strategy for agile SDLC, to streamline client operations, improving system/IT infrastructure efficiencies, and consolidation of systems delivering $1M in savings.
Implemented global PMO and IT governance process to ensure client alignment with priorities, resource allocation and spend, improving time-to-market cycle for implementations 30%.
Increased end-to-end order fulfillment 40% by implementing NetSuite Order Management system that streamlined the order process and provided a more efficient warehouse and overall fulfillment operations.
01/2011 to 01/2011
CHIEF INFORMATION OFFICER VISTACO, LLC – SARATOGA SPRINGS, NY
Delivered business services for corporate transformation, organizational alignment, and process/system refinement.
Reported to CEO.
Provided transformational strategies to enable business growth and obtained $2M in client savings.
01/2007 to 01/2011
SENIOR PROJECT M ANAGERCAPITAL DISTRICT PHYSICIANS' HEALTH PLAN – ALBANY, NY
Top performing Program Manager consistently sought out to take on troubled and high profile projects/programs.
Program manager on infrastructure, process and application multi-million dollar 24 month Facets Core Claims system and Data Warehouse/BI business transformation implementation that reduced costs by 30%.
01/2006 to 01/2007
OWNER & PRINCIPALLEAFAR CONSULTING LLC – CLIFTON PARK, NY
Worked with executives to build a technical vision, exploring new technologies for future planning and potential implementations.
Oversaw strategic planning, technology selection, PMO and solution delivery.
Provided leadership for engagements, global program delivery, SDLC for custom software/products/systems, integration services, emerging technologies and IT/operations for Financial Services, Business Services and Healthcare.
Managed utilization, P&L, supervised 6 direct reports and 150+ professionals across EMEA, APAC and Americas areas.
Managed budget of ~$20M in project, people and technology.
Manager IT, Business Development) Ernst & Young, LLP, (Leader, Applications Development),.
Deutsche Bank Securities (Systems Development Trading).
MBA: University at Albany School of Business - Albany, NY
Bachelor of Arts: Psychology State University of New York - Oswego, NY Psychology
Associate of Applied Science: Accounting Orange County Community College - Middletown, NY Accounting
Gartner Symposium/ITxpo (2014), The Open Group TOGAF 9 Certified (2011), PMI Project Management
Professional (PMP) Certification (2007), Certified Information Systems Security Professional (CISSP) Program (2005):
THE LEAFAR GROUP TRANSFORMATION STRATEGY | BUSINESS/TECHNOLOGY OPTIMIZATION | STRATEGIC PLANNING
SIEMENS INDUSTRY INC., POWER TECHNOLOGIES INTERNATIONAL
CAPITAL DISTRICT PHYSICIANS' HEALTH PLAN OFF-SHORE MANAGEMENT
IPLOGIC, INC DOWNSIZING/COMPANY SALE PROFESSIONAL SERVICES STRATEGIC PLANNING
CAPITAL DISTRICT PHYSICIANS' HEALTH PLAN
LEAFAR CONSULTING LLC
ERNST & YOUNG, LLP
Universal Cargo Ltd KPMG
University at Albany School of Business
State University of New York
Orange County Community College
Job Titles Held:
DIRECTOR INTERIM DIRECTOR
VICE PRESIDENT OF TECHNOLOGY
CHIEF INFORMATION OFFICER
SENIOR PROJECT M ANAGER
OWNER & PRINCIPAL
AMERICAS/ ASSOCIATE DIRECTOR/MANAGER
Senior Programmer Analyst - Consultant
MBA : Bachelor of Arts : Psychology Associate of Applied Science : Accounting Gartner Symposium/ITxpo (2014), The Open Group TOGAF 9 Certified (2011), PMI Project Management
Professional (PMP) Certification (2007), Certified Information Systems Security Professional (CISSP) Program (2005) :
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