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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Profile
Senior project manager with over 21+ years of systems integration experience for large clients with distributed work forces in the US and Globally. I have lead multiple Fortune 500 clients through the full project life cycle and have played combined hands-on and lead roles in helping my clients transform their current capabilities, and create solutions that allow them to achieve their business goals.
Qualifications
  • Cloud SAS Based Solutions
  • Project Management 
  • SAP HCM SME
  • Taleo Onboarding and Recruiting 
  • SAP SuccessFactors
  • ADP  Payroll 
  • Agile software development Layout and design
  • UAT Testing 
  • Working with 3rd Party Vendors 
  • Managing (Onshore/Offshore Teams)

Education
Southern Methodist University Dallas, TX Expected in 1995 BBA : Human Resources Management - GPA :
Richland College Dallas, TX Expected in 1988 / 1991 : Human Resources Management - GPA :
Experience
Hawaiian Telcom - Principal Consultant
Hilo, HI, 01/2015 - Present
  • Part of Infosys' HCM Consulting practice specializing in Human Capital Management and Workforce Management solutions like Oracle Fusion & SAP HCM, Taleo, Kronos, ADP.
  • Assisting clients in Program Management, Package Evaluation and Vendor Selection, Implementation and Global Rollouts, Upgrade, Best Practices Recommendations and System Architecture.
  • Solution Architecture/Design: Responsible for solution Architecture/designing which includes setting the global standards, global requirement gathering and analysis, Solution development for all business Units across the globe, keeping in view of Process simplicity, easy to use functions, scalability and Maintainability.
  • Solution Delivery Management: Responsible for overall solution delivery from the pre-assessment stage up to final delivery including post go-live support.
  • Client Engagement: Responsible for coordinating between various stake holders (company, client, business end users, Implementation partners) through regular interactions/meetings for effective Solution design/development.
Apple Inc. - ADP Project Manager - Contractor
Naples, FL, 01/2014 - 10/2014
  • Lead client teams through the implementation of solutions via hands- on, end-to-end, project management.
  • Technical Upgrade - BSI Tax Factory.
  • Develop project plans and execute them to deliver solutions while engaging all key stakeholders.
  • Pro-actively manage scope, deliverables, risks, issues, etc. while collaborating with HRIS business partners.
  • Develop Cut-over, Recovery and Post Production activities.
  • Lead and directly managed a team of internal and offshore resources as it relates to the successful delivery of ADP BSI Tax Factory.
  • Communicated with all key stakeholders, Onshore and offshore teams with appropriate level of detail.  
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Cognizant Technology Solutions - Oracle - Taleo Project Manager - Contractor
Andover, MA, 01/2014 - 06/2014
  • Excellent knowledge/experience of Taleo and related modules with proven project delivery through full life cycle from requirements through deployment/support.
  • Functional knowledge of Taleo including online configurations.
  • Experienced in Taleo implementations or optimizations with proven project delivery through full project life cycle.
  • 10+ years' experience with Taleo configuration with Taleo Recruiting, On-boarding, Connect.
  • Ability to gather and document requirements, provide expertise to analyze client business requirements and suggest delivered/custom solutions to meet these requirements.
  • Ability to identify risk, work with business and team to mitigate issues and escalate issues as appropriate.
  • Assist with Business Process Re-engineering and system configuration.
  • Managed Taleo engagements, including implementations and upgrades.
  • Engage with clients and lead workshops to define business requirements.
  • Conduct gap analysis between delivered functionality and client req.
Hawaiian Telcom - Successfactors Project Manager
Kaneohe, HI, 02/2013 - 12/2013
  • Managing a team of 7 consultants to implement a Global Success Factors (Learning Management and Performance).
  • Maintain direct control over project planning and must be able to setup the necessary measures to build the proper foundation that will be a stepping-stone to project success.
  • Demonstrate excellence and significant experience in the following areas: developing project plans and managing project stakeholders, project teams, risks, schedules and budgets.
  • Established goals and objectives, measures of success, risk factors, developing project plans and budgets, determining resource requirements, and tracking all facets of the project and regularly reporting to Management on the status of the work.
  • Efficiently manage technical escalations and work with the appropriate stakeholders to resolve the issues.
  • Led Successfactors workshops and interations for the client.
  • Create and maintain a highly skilled, motivated and productive team by using various team development and people management methodologies.
  • Lead technical workshops with customers (onsite/offsite) as a technical expert.
Cognizant Technology Solutions - SAP Project Lead
Ankeny, IA, 10/2011 - 02/2013
  • Preparation of the Blueprint design document for SAP ESS/MSS and back end transaction publishing to the Portal ESS and MSS configuration and customization, custom development and Web Dynpro modifications.
  • Participate in configuration, testing and go live activities for SAP ESS/MSS Support training for end users and managers on new SAP ESS/MSS functionality.
  • Support the integration of SAP ESS/MSS with other SAP module Develop Functional Specs to support RICE development Implementation and configuration of SAP ESS and MSS business Packages.
  • Designing, developing and supporting front end enterprise reporting, Management Cockpits, queries, query views, query elements, Report/Report Interface through Business Explorer Query Designer, Workbook design and formatted reports, Web Application Designer and Information Broadcasting.
  • Involved in creation of user roles, Developed dashboards, dynamic charts and graphs Guided Procedures development for SAP ESS Benefits and My First Days Development of iViews, Pages, Worksets and Roles.
N2HR, Inc - SAP Project Manager - Contractor
City, STATE, 01/2011 - 10/2011
  • Participate in projects to plan, design, and implement initiatives that deliver capabilities on the HR roadmap Support HR data interfaces to external vendors and internal programs.
  • Engage with HR Technology, business partners, developers and vendors to bring timely resolutions to meet compliance and/or new business requirements.
  • Utilize the SAP HCM platform to support our business partners to resolve operational issues and deliver future enhancements.
  • Participate in projects to plan, design, and implement initiatives that deliver capabilities on the HR roadmap.
  • Manage and execute all steps in delivering a project, including requirements gathering, design, system configuration, testing, rollout, and support.
  • Managing offshore team in India as well as 3 employees on client site conducting workshops Provides functional expertise within the HR functional area and modules to confirm business requirements definition.
  • Provides guidance and insights about the nature and implementation of the ESS module.
Flowers Foods - SAP Project Manager
City, STATE, 01/2011 - 07/2011
  • Managed a team of 5 consultants onsite.
  • Worked to establish governance with the business and stakeholders.
  • Preparation of the Blueprint design document for SAP ESS/MSS and back end transaction publishing to the Portal.
  • SAP ESS and MSS configuration and customization.
  • Support training for end users and managers on new SAP ESS/MSS functionality.
  • Support the integration of SAP ESS/MSS with other SAP modules.
  • Proficient in all phases of testing: Unit, Integration, System, Regression, Stress, Performance, and User Acceptance.
  • Significant contributor to all software development life-cycle stages, including analysis, design, programming, usability and data migration/quality testing, documentation, training, implementation, and maintenance level support.
  • Skilled in manual, automated, and system performance testing, including lean test plan and test case creation, test execution and reporting, risk identification/mitigation, and overall project quality assurance.
  • Proficient in all phases of testing: Unit, Integration, System, Regression, Stress, Performance, and User Acceptance.
  • Significant cont.
U.S. Army - SAP CATS Team Lead
City, STATE, 07/2009 - 09/2009
  • Worked to develop a prototype that would integrate with other current ARMY systems.
  • Documented the current (AS-IS) ARMY solution to customize the prototype.
  • Developed multiple scenarios for presentation to the client.
  • Worked with functional team for a proposed solution going forward.
  • Configuration (SAP CATS) for prototype.
  • Function within the Public Sector environment (worked with ABAP Developers) developed the mini-master for CATS, Transfer of time data, and Worked with data entry profile.
  • Maintained customized transaction codes and approval codes function as resident team expert for all configuration issues (both support and project) within their areas (modules) of expertise.
  • Testing - check to see if the requirements are done, test for negativity.
  • Maintain Project Plan, status reports and RAAIDD's as well as budget.
  • Prepare Public Sector functionality specifications and deliver to ABAP developers.
  • Responsible.
Computer Sciences Corporation - Principal Consultant
City, STATE, 04/2009 - 07/2009
  • Supported enhancements of the U.S.
  • Army's Logistics Modernization Program (LMP) Public Sector project.
  • SAP CRM sales& Marketing - Settings for maintaining organizational structure and organizational data Determination.
  • Configuration of Business Partners Setting like Roles and Number Ranges.
  • Maintained Business Partner Relationship categories.
  • Configured partner determination procedure.
  • Knowledge of Service Now- service management tool for service desk integration.
  • Technical training and mentoring in all areas of ITSM application software including developing, supporting and training of user groups to ensure users can utilize new modules within the ITSM tool.
  • Customizing of Product hierarchy, categories, set types and attributes.
  • Configuration of Business Roles and Navigation Bar Profiles.
  • Responsibilities for this position were to conduct testing of modifications to deployment 1 application and enhancements to LMP SAP application that are scheduled for release in deployment afte.
SAIC - US Navy NAVSEA - SAP Team Lead - Contractor
City, STATE, 01/2009 - 02/2011
  • Serving as the Senior Consultant on the Organizational Management and Personnel Administration Team for the Naval Sea Systems Command Deployment Project (Public Sector).
  • Providing senior level guidance, technical and business process information.
  • Directs the Public Sector counterpart in developing business processes, enterprise and operational business rules and workflow information for the NAVSEA government team.
  • Assisted in developing business process flows and logic diagrams for use in developing training material and demonstrations of functionality.
  • Performed as the lead in the utilization of SAP Employee Self Service (ESS) and Manager's Self Service (MSS) in the execution of Navy ERP/SAP functionality.
  • Assisted other team members in the use of their functionality (Time and Attendance, Training Event Management, Personnel Development) and the accessibility via SAP ESS and MSS.
  • In coordination with the Organizational Change Management Team develops a variety of communication tools.
  • Interact with company leaders in.
N2HR, Inc - SAP HCM Project Manager
City, STATE, 05/1991 - 02/2009
  • Facilitate meetings and workshops for project to ensure smooth workings among all members of client and project staff.
  • Generated and established highly effective policies and procedures including pay for performance, knowledge, orientation, and succession planning.
  • Administered disciplinary procedures in association with published policy guidelines.
  • Applicant sourcing, screening, interviewing and issuing offers.
  • Administered employee benefits and filed workers compensation claims.
  • Designed and maintained the performance appraisal processes, Salary analysis, review and recommendations on pay levels.
  • Conducted college recruitment for exempt and non-exempt employees, New hire Orientation & Benefits enrollment.
  • Provided support and testing (end user) of the PA configuration to ensure the functional mappings are set-up properly according to Business Blueprints and Project Plan.
  • Designed workshops and documented business requirements.
  • Served as on-site SME for SAP Manager's Self-Service (MSS) functionality a.
Luxottica - SAP Project Manager
City, STATE, 02/2014 - 02/2015
  • Responsible for driving ADP Global payroll system implementation for 36,000 North American users.
  • Facilitate the coordination and completion of projects within the Information Technology Department; oversees all aspects of assigned projects; responsible for project and quality of delivery from original concept through final implementation.
  • Managing and working with vendors for interfaces.
  • Conducts weekly status meeting with US and Global teams to get updates to project plans, talk through any risks and key decisions.
  • Manages deadlines, managing expectations with the business and IT leadership, and proactively managing all projects and program related responsibilities; proactively works with IT business, Brands, Quality Assurance, Training, Testing and HR Business; provides open and consistent communication with Stakeholders and Leadership on progress of project, scope management, Issues/Risks, and lessons learned.
  • Support client as a Project Manager guiding the team (26 employees) through scope definition, requirements definition, and project planning/forecasting.
Johnson & Johnson - Taleo Project Manager - Contractor
City, STATE, 01/2009 - 03/2009
  • Developed business process flows, Taleo functional requirements and technical documentations to implement global HR BPO Taleo implementation.
  • The project encompassed a global company with its subsidiary companies located in numerous countries.
  • Responsible for troubleshooting and identifying fixes in partnership with Taleo RSA.
  • Provide expert advice or how-to's to users including Talent Management (TM), Talent Acquisition (TA), CFHR, managers and employees.
  • Evaluate and recommend Taleo upgrades in partnership with Taleo System Admin, TM and TA teams.
  • Support recurring cycles and work with TM owner to modify the tool as necessary.
  • Be in-house expert of Taleo capability, including those not implemented.
  • Participated in the implementation of new Taleo capability (e.g., Talent Review, Succession Planning, On-boarding, Dash-boarding, Mobile, etc).
  • Participated in Taleo user groups.
  • Provide/facilitate training for HR (e.g.
  • new HR members, new functionality, upgrade release enhancement).
  • Managed and documented implementation of SAP HCM modules at client sites.
  • Duties included analysis of process migration from "as-is" current systems to "to-be" new system.
  • This included requirements gathering, business process modeling, data determination, resource requirements, functional design, functional documentation and technical design.
  • Lead team to implement Applicant Tracking System for Taleo Applicant tracking system and SAP HCM E-recruiting processes.
  • Led configuration of External/Internal Candidate Experience and Recruiter Experience including user interface customization, look-and- feel updates to standard functionality, process flow streamlining and resume parsing.
  • Managed and documented implementation of SAP HCM modules at client sites.
  • Duties included analysis of process migration from "as-is" current systems to "to-be" new system.
  • This included requirements gathering, business process modeling, data determination, resource requirements, functional design, functional documentation and technical design.
  • Lead team to.
Affiliations
Wounded Warrior Project - Washington D.C. Chapter 
Skills
SAP HCM Certified Consultant Cornerstone on Demand
Certified Consultant Taleo Certified Consultant (Onbaording & Recruiting)
Certified SAP HCM Consultant (Organizational Management and Personnel Administration)

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Resume Overview

School Attended

  • Southern Methodist University
  • Richland College

Job Titles Held:

  • Principal Consultant
  • ADP Project Manager - Contractor
  • Oracle - Taleo Project Manager - Contractor
  • Successfactors Project Manager
  • SAP Project Lead
  • SAP Project Manager - Contractor
  • SAP Project Manager
  • SAP CATS Team Lead
  • Principal Consultant
  • SAP Team Lead - Contractor
  • SAP HCM Project Manager
  • SAP Project Manager
  • Taleo Project Manager - Contractor

Degrees

  • BBA

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