principal consultant resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated, data-driven Senior Information Technology Leader respected for years of driving forward-thinking IT strategies to improve business functions, project delivery, and client satisfaction. Proven track record of leading large-scale initiatives, using cost-effective emerging technologies. Known as a detailed oriented, project rescue and change agent with proven business acumen and strong analytical skills who knows how to cultivate high performing teams to deliver results in the most complex of environments. Varied experience in leading the development of all aspects of high-traffic, enterprise web and ERP systems, including database, disaster recovery, and infrastructure management.

  • Data storage and retrieval
  • Vendor/off-shore management
  • Budget administration
  • Project lifecycle management
  • Security planning
  • Digital transformation
  • Risk mitigation planning
  • Disaster recovery/planning
Work History
09/2017 to Current Principal Consultant Enverus | Denver, CO,
  • Oversee roll-out of Big Data-enabled sales solution to disparate lines-of-business, working with LOB leadership and operations resources to ensure smooth transition to new system.
  • Day-to-day management and oversight of agile teams responsible for development of CRM, marketing automation integrations and Big Data algorithm and processes that drive data delivery to platform.
  • Manage vendor engagements, including drafting and negotiating contracts and statements-of-work.
  • Manage implementation and expansion of “always-on” automation campaigns for Spherion line of business, growing their email program to send to potential population of over 3 million contacts each day; Manage data lake architecture and monitor ETL processes for moving data between data lake and automation systems.
  • Managed configuration of data collection, IP warming and messaging channels for marketing automation solutions, including ramp up and monitoring plans. Delivered immediate increase in placements and revenue for this line of business.
  • Manage building and maintenance of global interview scheduling system for 20+ countries, including data storage and management strategy and custom integrations to internal systems (web, mobile, legacy).
  • Using a variety of technologies, including Iterable, HubSpot, SendGrid, Twilio, Zapier, Stitch, Everest, HookDeck and more, manage technical architecture for dozens of automation campaigns for Randstad USA, including ad hoc email marketing, SMS campaigns, and onboarding automations designed to engage potential talent and drive brand awareness.
  • Complete periodic KPI reviews with executive leadership to identify opportunities for performance improvement; included sourcing data from Oracle, Google BigQuery, Google Analytics, Everest/Validity, Iterable and other cloud systems.
  • Responsible for integration of all email marketing SaaS technologies with internal CRM and other operational systems.
  • Management of product roadmap development process, including working with Chief Digital Officer, Chief Information Office, Product Owner, and other SVP-level resources to drive translation of corporate strategy into program strategy.
05/2014 to 07/2017 Consultant O.C. Tanner Recognition Company Ltd. | Rochester Hills, MI,
  • In a complex environment comprised of thousands of servers running different varieties of Windows and Linux, and MySQL, and MS-SQL databases, manage activities related to upgrade, replacement, and redundancy planning for mission-critical, high-volume transaction processing platform segments; managed upgrade of a key segment of company’s core transaction processing system resulting in a superior level of system stability and scalability through 2014 holiday season. Activities included managing enterprise resources responsible for technical analysis and assessment of tasks required to replace platform, working with key resources to determine hardware, networking and other ITOPS requirements, and developing complex data management plans.
  • As part of Security and Compliance team, participate in technical architecture and database design discussions and work to ensure alignment across all solutions in area of responsibility; Using enterprise data management tools, manage resources responsible for building of complex SQL and enterprise reporting dashboards. Managed governance and security of PII data for high-volume transaction-based systems; Work with Business Continuity and Disaster Recovery team of resources to review detailed technical specifications required to move BC/DR initiatives forward.
09/2008 to 12/2013 Senior Director of IT Business Systems Purchasing Power | City, STATE,
  • Reporting to Chief Operations Officer, oversee all development and support functions related to e-Commerce platform responsible for $200 million+ in revenue annually.
  • Managed multi-million dollar upgrade of our Oracle e-Business footprint from 11i to R12 – solution was delivered two days early and over $100K under budget with superior quality.
  • Direct activities of senior development, support, and implementations resources for all activities related to onboarding of new clients including Home Depot, Delta Airlines and Time Warner Cable. Challenged to improve core processes and streamline service delivery where possible to improve implementation outcomes. Developed and executed comprehensive plan to overhaul Client Implementation process, resulting in virtual elimination of launch errors and increased client satisfaction.
  • Provided oversight and technical expertise needed for installation of billing and collections system that reduced company’s overall loss rate by nearly 2 percentage points over course of a single year, resulting in an improved EBITDA, and recognition for saving a failing project.
  • Manage team of Developers, Business Analysts, Client Implementation Managers, QA and Support resources in delivery and support of all enterprise systems.
  • Lead development teams responsible for implementing significant system enhancements that leveraged J2EE SOA, Oracle SOA Suite, Oracle PL/SQL, Web Services, Java Architecture, Business Intelligence, and ETL using appropriate software development methodologies (SCRUM, AGILE, Waterfall).
  • Responsible for development of solutions and enhancements for Oracle Financials implementation that supports Finance and Accounting, including AR, AP, GL, PO, Inventory, etc.; managed organization through successful Windows to Linux migration of our financials systems, and Oracle e-Business Suite upgrade from 11i to R12.
  • Core project responsibility for delivery of million dollar multi-system web project that resulted in additional 7 million dollars in un-forecasted revenue for company, and which was delivered within 1-week of planned delivery date and within budget.
  • Worked directly with functional departments to ensure alignment of development priorities with strategic and departmental goals and objectives, and manage resolution of complex technical issues by facilitating cross-functional reviews and analysis.
  • Provided expertise in solicitation of project vendors, development RFPs, and vendor selection process.
  • Led expansion of QA competencies to include direct testing of web services, automated test data generation, and testing of 3rd party services.
  • Introduced data-driven load and performance testing methodology to ensure business continuity and peak application performance levels.
08/2006 to 07/2008 Director of Merchant Implementations InComm Digital Solutions | City, STATE,
  • Reporting to Senior PMO Director, responsible for system-to-system integration, and launch management of retail merchants across globe, including Wal-Mart US, Target, Circuit City, Carrefour, El Cortes Ingles, and Hallmark. Responsible for all aspects of telecommunications, software development, operations, transaction processing, and project management activities for team of QA, Business Analyst, Development and Project Management resources.
  • Responsible for restructuring of resources to achieve alignment with company growth, business needs, and internal capabilities. Recognized as change agent, and effective bridge between business and IT, capable of translating executive directives into actionable work items.
  • Managed department consisting of on-shore and off-shore development, business analysis, project management, and quality assurance resources to successful completion of dozens of integration and product launch projects.
  • Lead development efforts that supported customization of our data management for core gift card technology in Windows J2EE/Microsoft SQL Server environment.
  • Managed the full life cycle of the product/service delivery process, including requirements, project scheduling, resource allocation, development, testing and quality control. Work closely with R&D resources to plan and direct the development of new software products and/or enhancements to existing products for internal and external customers. Served as the primary technical liaison between InComm and strategic partners (vendors and merchants).
  • Managed IT Governance activities, including oversight of Weekly Change Management council.
  • Responsible for all standard management duties, including hiring, mentoring, writing and delivering performance reviews and plans, and encouraging professional development of my team of resources.
Expected in 08/2003 Master of Science | Information Technology Southern Polytechnic State University, Marietta, GA GPA:
Expected in 06/1996 Bachelor of Science | Computer Information Systems DeVry University, Decatur, GPA:
  • Cumulative GPA (Master's Degree) – 4.0
  • Cumulative GPA (Bachelor's) – 3.91
  • General Endowment Scholarship Recipient
  • Graduate Student of the Year, Southern Polytechnic State University, 2003
  • Honored as one of the “Outstanding Women of SPSU-2003”
  • Summa Cum Laude Graduate
  • Dean’s List/President’s List
    Awarded ‘Georgia High Tech Month’ Scholarship
  • ‘Women in Electronics’ Scholarship
  • Epsilon Delta Pi Honor Society

MIT Professional Education Online

Digital Transformation: From AI to IoT to Cloud, Blockchain and Cybersecurity April, 2022

Yale School of Management Online

Executive Business School - Digital Marketing Certification August, 2019

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Resume Overview

School Attended

  • Southern Polytechnic State University
  • DeVry University

Job Titles Held:

  • Principal Consultant
  • Consultant
  • Senior Director of IT Business Systems
  • Director of Merchant Implementations


  • Master of Science
  • Bachelor of Science

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