I have managed Call Centers, Help Desks, IT Departments, Data Centers and have a firm understanding of their best practices. I know how important leadership and sanity are to any organization that delivers technology support and service to their customers. Policy and process development has been a strong theme throughout my career.
Certified Scrum Master Scrum Alliance, Inc. 02/15
Organizational Behavior Kaplan University 2006
Principles of Management Northlake College 2007
Exchange2003 Administration New Horizons Learning Centers, 12/05
Certified Texas Food Safety ManagerLearn To Serve, Inc. 11/14
Associates, Information Management Kaplan Career Institute
Fostering accountability and ownership
Building team cohesiveness
Auditing processes and procedures.
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