Principal Administrative Associate Ii resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports records and handling correspondence. Skilled in oral and written communication, team leadership and relationship-building. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced Public Administrative environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Motivated professional offering a Masters in Public Administration. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Skills
Professional and Courteous
Microsoft Office
Microsoft Office Suite
Customer Service
Training and Development
Task Prioritization
Multitasking and Time Management
Meticulous Attention to Detail
Strong Organizational Skills
Research and Analytical Skills
Verbal and Written Communication
Confidentiality and Data Protection
Employee Communications
Problem Solving
Administrative Procedures
Clear Communication
Relationship Building
Schedule Management
Judgment and Decision Making
Education and Training
The College of New RochelleNew Rochelle, NY, Expected in 01/2019 ā āMaster of Arts: - GPA:
Masters of Public Administration
The College of New Rochelle, Expected in 05/2011 ā āBachelor of Arts:Psychology - GPA:
Experience
South Carolina Job Board - Principal Administrative Associate II Greenville, SC, 10/2021 - Current
Handles incoming calls and directed callers to appropriate department.
Interprets policies/ procedures/ regulations, contract provisions, labor relations principals, research, review and prepare documents, relay requested information to management.
Maintain liaison between two or more agencies/ units, by obtaining and conveying information, provide feedback to facilitate cooperation/coordinate activities and maintain current records.
Verifies received information concerning client cases/others by contacting sources/ other relevant informant/checking scanners/rolls/ other information sources to confirm accuracy of information.
Determines/ applies priorities of incoming/outgoing correspondence for top level executive, by categorizing/ interprets type of correspondence/ interpret procedures, for handling/ filing/ follow up to ensure orderly flow in and out of executive office.
Draft/ edits memos/ other correspondence, by determining required information/ exercise judgement and discretion/ present information/ presenting information follow[ng rules of composition/ agency formats, to communicate information needed/ requested
New York City Human Resources Administration - FIA - Principal Administrative Associate I City, STATE, 06/2016 - 10/2021
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Supervised staff of Eligibility Specialists who determined eligibility for customers that submitted applications for the Supplemental Nutritional Assistance Program (SNAP)
In the absence of upper management ran the day to day operation for the SNAP center
Monitored and approved/ disapproved time and leave
Monitored productivity/quality of work of Eligibility Specialist
Resolved issues and keep the line of communication open.
Review/sign authorize documents, generate benefit issuance via approval of statistical/ financial changes
New York City Human Resources Administration - FIA - Eligibility Specialist II City, STATE, 05/2000 - 06/2016
Processed benefits applications and documents for food stamps and medical assistance.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Responded to client inquiries and concerns and escalated complex problems to department supervisors.
Explained eligibility details and affordability options to patients with kindness and respect.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Gathered financial information from clients regarding income, assets and debts.
Contacted client references and employers to determine legitimacy of applicant information.
Explained reasons behind application denials and recommended further action.
Entered client information and files into databases for further review and tracking.
Reviewed applications to verify client information and resolve discrepancies.
Participated in new hire training and development tasks.
Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Maintained positive working relationship with fellow staff and management.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Informed applicants of other agencies providing useful or related assistance.
Developed thorough knowledge of financial aid programs to recommend relief options matching client needs.
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