principal access representative resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary
Medical Administrative Assistant adept at verifying insurance coverage, reviewing records, scheduling exams and updating donor information. Previously supported up to two physicians in a busy medical office setting. Organized Office Manager with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. To obtain a leadership position in a medical facility where I can maximize my customer service experience in a challenging environment that will enable me to use my strong organizational background and ability to work well with people. 
  • Patient chart auditing ability
  • Excellent problem solver
  • Office support (phones, faxing, filing)
  • Insurance and collections procedures
  • Understands insurance benefits
  • Office management professional
  • Excellent verbal communication
  • Resourceful and reliable worker
  • Patient chart auditing
  • Records management professional​
  • Familiar with commercial and private insurance carriers
  • Hospital inpatient and outpatient records
Work History
2014 to Current
Principal Access Representative Mercy College Bronx, ,

    Principal Access Rep and Lead position

  • Updated patient financial information to guarantee accuracy.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Maintained strict patient and physician confidentiality.
  • Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
03/2006 to 2014
Office Manager Southern California University Of Health Sciences Whittier, ,
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Identified and resolved patient billing and payment issues.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Updated patient financial information to guarantee accuracy.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Medical Assistant Med & Urgent Care City, ,

Expected in 2005 to to
Associate of Arts: Medical Assisting
Western Career College - Sacramento,

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Resume Overview

School Attended

  • Western Career College

Job Titles Held:

  • Principal Access Representative
  • Office Manager
  • Medical Assistant


  • Associate of Arts

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