I am an accomplished Administrator, Perioperative Surgical Coordinator/Surgery Scheduler, Mentor/Trainer with a drive for success in all aspects of Patient Care and Training Development. I maintain excellence in building and keeping solid client relationships, creating favorable resolutions, and juggling multiple roles required by the business. I am an accomplished leader repeatedly recognized for outstanding performance and exhibit a natural organizational ability combined with excellent communication and leadership skills that allow me to succeed in my work and with the team. I am a dedicated healthcare professional well-versed in communication and team building. I have Knowledge of medical terminology and scheduling. I am highly effective in conducting personal and group training sessions focused on utilizing guidelines and Epic EMR Training. Ready to bring over ten years of relevant work experience.
- Office Administration and Management
- Microsoft Office
- Training Method Development
- Orientation and Onboarding
- Training Program Design
- Team-Oriented and Cooperative
- Performance Management
- Staff Development and Training
- Motivational Leadership
- Coaching and Mentoring
- Epic Systems
- HIPAA Compliance
- CPT Coding
- Graduated July 2022 Summa Cum Laude "With Hightest Distinction"
- Recipient of High Honors 2020, 2021 and 2022
- Dean's List 2020, 2021 and 2022
- Recipient of Perfect Attendance and Graduated with 4.0 and successful completion of externship.
, , Tacoma, WA 04/2022 - Current
- Expertly manage planning, scheduling, and coordination of outpatient and extended stay/surgical admit procedures.
- Educate patients about surgeries and provided treatment plan documentation.
- Review patients’ medical records prior to surgery to ensure that they are in good health and can undergo the procedure safely.
- Verify insurance coverage and obtain pre-authorizations.
- Coordinate referrals through insurance and other medical specialists and document details in patient charts.
- Answer phone calls, staff messages, patient messages, and messages for nine surgeons in General Surgery.
- Increasing surgical scheduling productivity by implementing organizational systems. Thus improving and decreasing the Tacoma, General Surgery surgical backlog by 90%
, , 12/2019 - 04/2022
- Patient Access and Registration: Answer phones; Perform appointment making processes; Complete accurate patient registration, such as verification of patient demographics and payor coverage; Perform check-in, check-out, admit and discharge tasks; Build and maintain appointing templates; Perform KP Portal set up verification; Communicate with patients via multiple channels; Process internal and external referrals.
- Collected and entered patient demographic and insurance data into computer database to establish patients' medical records.
- Adhere to HIPAA and patient confidentiality requirements.
- New Hire Safety Zone Mentor - Ensuring a high-quality experience by providing timely feedback, guidance, and support.
- Actively engaged with the mentee in learning and adapting to new roles, teams, and organizations.
- Incorporated multiple teaching strategies to meet the individual's specific learning style and adaptability.
, , 04/2015 - 03/2019
- Health Information Management (ROI) Processed release of medical record requests in a timely and efficient manner while ensuring accuracy and providing our customers and clients with the highest level of customer service.
- Safeguarded and protected the patient's rights to privacy by ensuring that only authorized individuals have access to the patient's medical information.
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing a collaborative service environment.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned a reputation for exceeding common service goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies, and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
, , 04/2010 - 03/2015
- Liaison between Listing & Closing Agents, Escrow Officers & Lenders
- Maintained knowledge of real estate law, local economies, fair housing laws, and types of available mortgages, financing options, and government programs
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
- Continually sought methods to improve daily operations, communications with clients, recordkeeping, and data entry to increase efficiency.
- Increased office participation in special events by creating newsletters along with detailed calendars and other office updates.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with particular tasks daily.
, , 01/2008 - 04/2010
- Office Administrator and Front Office Manager
- Responsibility for the management of day-to-day business operations and managed a successful team of 30+ Full-Time Real Estate Agents.
- First point of contact via phone, email, and walk-in clients
- Managed all aspects of billing, invoicing, account reconciliation, collections, and payroll
- Researched account transactions, demonstrating a keen ability to recognize and resolve discrepancies
- Established and maintained Human Resources - related to employee files, reflecting salary, deduction, payroll, and exercising a high level of confidentiality
- Developed and implemented office management procedures to increase training team productivity and accuracy.
- Mentored office employees on proper administrative procedures and how to use programs such as Outlook, keeping operations consistent and efficient for maximum performance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Established and updated work schedules to account for changing staff levels and expected workloads.
AAFFC - Arizona Action for Foster Children
Licensed Foster Parent, March 2005 to February 2009
LCA Room Mom - Life Christian Academy Room Mom/Pre School and Kindergarten Class-Room Support, September 2021 to Present
Life Center Choir Member, Tacoma Washington
Kaiser Permanente - Women in Leadership, December 2021 to Present
NAR - National Association of Realtors, September 2013 to September 2021
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School Attended
- Keiser University
- Rockwell Institute
- Pima Medical Institute
- Southwest Institute of Healing Arts
- Corona Del Sol High School
Job Titles Held:
- Perioperative Surgical Coordinator/Surgery Scheduler
- Primary Care Access Coordinator
- Area Client Service Representative
- WA State Broker, Office Manager & Client Care Coordinator
- Front Office Manager
Degrees
- Associate of Applied Science
- CERTIFICATION AND LICENSING: WA REAL ESTATE BROKERS LICENSE
- Certificate
- Associate of Science
- HIGH SCHOOL DIPLOMA
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