Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

I am an accomplished Administrator, Perioperative Surgical Coordinator/Surgery Scheduler, Mentor/Trainer with a drive for success in all aspects of Patient Care and Training Development. I maintain excellence in building and keeping solid client relationships, creating favorable resolutions, and juggling multiple roles required by the business. I am an accomplished leader repeatedly recognized for outstanding performance and exhibit a natural organizational ability combined with excellent communication and leadership skills that allow me to succeed in my work and with the team. I am a dedicated healthcare professional well-versed in communication and team building. I have Knowledge of medical terminology and scheduling. I am highly effective in conducting personal and group training sessions focused on utilizing guidelines and Epic EMR Training. Ready to bring over ten years of relevant work experience.

Skills
  • Office Administration and Management
  • Microsoft Office
  • Training Method Development
  • Orientation and Onboarding
  • Training Program Design
  • Team-Oriented and Cooperative
  • Performance Management
  • Staff Development and Training
  • Motivational Leadership
  • Coaching and Mentoring
  • Epic Systems
  • HIPAA Compliance
  • CPT Coding
Education
Keiser University Fort Lauderdale, FL Expected in 07/2022 Associate of Applied Science : Health Care Administration And Management - GPA :
  • Graduated July 2022 Summa Cum Laude "With Hightest Distinction"
  • Recipient of High Honors 2020, 2021 and 2022
  • Dean's List 2020, 2021 and 2022
Rockwell Institute Kirkland, WA, Expected in 2013 CERTIFICATION AND LICENSING: WA REAL ESTATE BROKERS LICENSE : Real Estate - GPA :
Pima Medical Institute Tempe, AZ, Expected in 06/2010 Certificate : Phlebotomy - GPA :
  • Recipient of Perfect Attendance and Graduated with 4.0 and successful completion of externship.
Southwest Institute of Healing Arts Tempe, AZ, Expected in 05/2005 Associate of Science : Massage Body Work, Aromatherapy & Herbology, Pharmacology - GPA :
Corona Del Sol High School Tempe, AZ Expected in 05/1995 HIGH SCHOOL DIPLOMA : GENERAL - GPA :
Work History
Ciox - Perioperative Surgical Coordinator/Surgery Scheduler
, , Tacoma, WA 04/2022 - Current
  • Expertly manage planning, scheduling, and coordination of outpatient and extended stay/surgical admit procedures.
  • Educate patients about surgeries and provided treatment plan documentation.
  • Review patients’ medical records prior to surgery to ensure that they are in good health and can undergo the procedure safely.
  • Verify insurance coverage and obtain pre-authorizations.
  • Coordinate referrals through insurance and other medical specialists and document details in patient charts.
  • Answer phone calls, staff messages, patient messages, and messages for nine surgeons in General Surgery.
  • Increasing surgical scheduling productivity by implementing organizational systems. Thus improving and decreasing the Tacoma, General Surgery surgical backlog by 90%
Vail Resorts - Primary Care Access Coordinator
, , 12/2019 - 04/2022
  • Patient Access and Registration: Answer phones; Perform appointment making processes; Complete accurate patient registration, such as verification of patient demographics and payor coverage; Perform check-in, check-out, admit and discharge tasks; Build and maintain appointing templates; Perform KP Portal set up verification; Communicate with patients via multiple channels; Process internal and external referrals.
  • Collected and entered patient demographic and insurance data into computer database to establish patients' medical records.
  • Adhere to HIPAA and patient confidentiality requirements.
  • New Hire Safety Zone Mentor - Ensuring a high-quality experience by providing timely feedback, guidance, and support.
  • Actively engaged with the mentee in learning and adapting to new roles, teams, and organizations.
  • Incorporated multiple teaching strategies to meet the individual's specific learning style and adaptability.
THE KEY TEAM, WINDERMERE REAL ESTATE - Area Client Service Representative
, , 04/2015 - 03/2019


  • Health Information Management (ROI) Processed release of medical record requests in a timely and efficient manner while ensuring accuracy and providing our customers and clients with the highest level of customer service.
  • Safeguarded and protected the patient's rights to privacy by ensuring that only authorized individuals have access to the patient's medical information.
  • Cross-trained and backed up other customer service managers.
  • Optimized customer support by establishing a collaborative service environment.
  • Trained staff on operating procedures and company services.
  • Developed highly empathetic client relationships and earned a reputation for exceeding common service goals.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained new personnel regarding company operations, policies, and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
RE/MAX SUN PROPERTIES - WA State Broker, Office Manager & Client Care Coordinator
, , 04/2010 - 03/2015
  • Liaison between Listing & Closing Agents, Escrow Officers & Lenders
  • Maintained knowledge of real estate law, local economies, fair housing laws, and types of available mortgages, financing options, and government programs
  • Performed research to collect and record industry data.
  • Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
  • Continually sought methods to improve daily operations, communications with clients, recordkeeping, and data entry to increase efficiency.
  • Increased office participation in special events by creating newsletters along with detailed calendars and other office updates.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with particular tasks daily.
Company Name - Front Office Manager
, , 01/2008 - 04/2010
  • Office Administrator and Front Office Manager
  • Responsibility for the management of day-to-day business operations and managed a successful team of 30+ Full-Time Real Estate Agents.
  • First point of contact via phone, email, and walk-in clients
  • Managed all aspects of billing, invoicing, account reconciliation, collections, and payroll
  • Researched account transactions, demonstrating a keen ability to recognize and resolve discrepancies
  • Established and maintained Human Resources - related to employee files, reflecting salary, deduction, payroll, and exercising a high level of confidentiality
  • Developed and implemented office management procedures to increase training team productivity and accuracy.
  • Mentored office employees on proper administrative procedures and how to use programs such as Outlook, keeping operations consistent and efficient for maximum performance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
Affiliations

AAFFC - Arizona Action for Foster Children

Licensed Foster Parent, March 2005 to February 2009


LCA Room Mom - Life Christian Academy Room Mom/Pre School and Kindergarten Class-Room Support, September 2021 to Present


Life Center Choir Member, Tacoma Washington


Kaiser Permanente - Women in Leadership, December 2021 to Present


NAR - National Association of Realtors, September 2013 to September 2021




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Resume Overview

School Attended

  • Keiser University
  • Rockwell Institute
  • Pima Medical Institute
  • Southwest Institute of Healing Arts
  • Corona Del Sol High School

Job Titles Held:

  • Perioperative Surgical Coordinator/Surgery Scheduler
  • Primary Care Access Coordinator
  • Area Client Service Representative
  • WA State Broker, Office Manager & Client Care Coordinator
  • Front Office Manager

Degrees

  • Associate of Applied Science
  • CERTIFICATION AND LICENSING: WA REAL ESTATE BROKERS LICENSE
  • Certificate
  • Associate of Science
  • HIGH SCHOOL DIPLOMA

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