President Owner Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Detail oriented and quality focused professional trained in medical administrative support. Successful track record of handling complicated assignments and administrative/clerical requests. Highly experienced in reconciling accounts with a high degree of accuracy. Offering a solid foundation in software application and data entry; proven ability to readily master new technology. Dedicated to maintaining strict patient confidentiality. Knowledge of CERNER, NexGEN, Payment Navigator, eVisit, Lifelink, and eCareNEXT applications (5 years) Proficient in Electronic Medical Records (EMR) software, MS office and corporate Outlook email (5 years ) Communications skills with the ability to interface effectively with management, associates, and customers (10+ years) Adhering to strict confidentiality and HIPAA compliance (10+ years) Clerical Experience (10+ years) Medical Office Experience (10+ years) Insurance Verification (10+ years) Office Administration (10+ years) Medical Terminology (10+ years) Customer service in diverse settings (10+ years) Medical Billing (10+ years) Account Reconciliation (10+ years) Medical Scheduling (10+ years)
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Sleep Supply Specialist , 10/2020 to Current
Apria HealthcareRemote, CA,
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Educated customers on product features and technical details to highlight benefits.
  • Generated quotes, processed payments and documented customer communications.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Called potential customers to assess business needs and present value propositions.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
COVID-19 Screener, 05/2020 to 10/2020
Kennedy Krieger InstituteBaltimore, MD,
  • Screened employees and visitors using specific protocol and non-contact infrared thermometers.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
  • Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
  • Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
  • Communicated professionally to explain all COVID-19 screening procedures to staff members and visitors.
  • Inventoried and ordered medical and office supplies.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Updated electronic medical record with new patient, appointment and billing information.
  • Adhered to all industry best practices, safety protocols and company policies.
  • Assessed workplace locations to guarantee accommodations met needs of clients with handicaps or disabilities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Front Office Receptionist/Front End Lead, 08/2015 to 10/2020
Family Ymca Of Greater AugustaThomson, GA,
  • Entered patient information into system, including insurance, demographics and health history.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Handled office supply ordering, including ink cartridges, toner and paper.
  • • Communicated with outside offices to obtain medical records
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Sorted and distributed business correspondence to correct department or staff
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Promoted positive work environment through effective communication, active engagement and hands-on assistance.
  • Trained employees on best practices and protocols to maintain optimal productivity.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
Health Insurance Representative/Subject Matter Expert, 01/2014 to 08/2015
ConvergysCity, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Explained coverage options to potential policyholders, answering questions or concerns.
President/Owner, 08/2020 to Current
Colleen's Tees And Things LLCCity, STATE,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Food Delivery Driver, 04/2018 to 08/2020
Uber EatsCity, STATE,
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Delivered fresh food to customers across local area.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Planned and followed efficient routes using physical maps and GPS applications.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
Education and Training
: , Expected in 08/2005
Artistic Beauty College - Tucson, AZ
College: General Studies, Expected in 05/2006
Some - ,
High School Diploma: , Expected in 05/2004
Pima Community College - Tucson, AZ
: , Expected in 05/2003
Benson High School - Benson, AZ
: Cosmetology, Expected in
Some College - ,

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Artistic Beauty College
  • Some
  • Pima Community College
  • Benson High School
  • Some College
Job Titles Held:
  • Sleep Supply Specialist
  • COVID-19 Screener
  • Medical Front Office Receptionist/Front End Lead
  • Health Insurance Representative/Subject Matter Expert
  • President/Owner
  • Food Delivery Driver
  • College
  • High School Diploma