Customer-oriented, strategic-thinking President and sales professional with over 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.
Skills
Industry partnership development
Contract Administration
Financial leadership
Revenue growth
Team building and leadership
Defining company vision
Experience
06/2013 to Current
President & OwnerMackenzie Ryan – Waterbury, CT,
Established and oversaw strategic business actions and streamlined operations.
Generated and implemented business strategies to increase revenue while executing operational base development.
Sustained over $600K in annual sales for 6 years.
Spearheaded initiatives to keep business sustainable, agile and scalable during industry changes.
Grew sales from $ $0 to $ $1,016,638.43 and staff from 2 employees to 10 within 8 years.
Traveled to trade shows and client meetings to promote company brand.
Oversaw strategic business decision-making to develop, enhance and enforce business mission.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
Determined performance goals and offered tactics for achieving milestones.
Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas.
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Developed and managed brand identity in new market launches.
Oversaw all aspects of business expansion objectives and opportunities, including new market exploration, product development and overseas production possibilities.
Transformed departmental operations through aggressive process overhaul and attention to quality.
Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
Integrated marketing and sales strategies with business development and operational leadership plans.
Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
Hired and managed employees to maximize productivity while training staff on best practices and protocol.
Eased internal restrictions on business operations, empowering employees to improve operations from inside out.
Collaborated with various departments to identify operational challenges and plan corrective actions.
Coordinated work across departments to keep teams on track with company goals.
01/2010 to 06/2013
Vice President of SalesCarchex – Baltimore, MD,
Led learning and development initiatives to educate sales personnel on new products and services.
Analyzed competitive environment and customer procurement trends to support growth strategies.
Aligned sales objectives with business initiatives using strategic development, forecasting and budgeting.
Established monthly learning and development events to drive improved understanding of corporate offerings.
Represented company at various community and business events to promote awareness, network with potential clients and penetrate new markets.
Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
Used cold calling and networking to sell products and services.
Created new sales tools and processes to help staff members improve customer service offerings.
Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
Reviewed data regularly to identify trends in current customer buying.
Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
Analyzed growth opportunities to forecast projected business and recognize customer desires.
Mentored sales representatives on sales strategies and best practices.
Participated in networking events to meet and discuss service offerings with potential clients.
Hunted new business on continuous basis to generate sales and boost pipeline.
Delivered performance updates, quarterly business reviews and planning meetings.
Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction.
Cultivated strong professional relationships with industry partners, creating focused campaigns to drive long-term business development.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Contacted current and potential clients to promote products and services.
01/2006 to 01/2010
Sales RepresentativeGreen King, Inc. – City, STATE,
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Created and implemented store displays, promoting sales and growth.
Created sales and revenue-generating opportunities in new markets to improve bottom line.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Prepared and processed contracts and order forms for new and existing customers.
Contacted new and existing customers to outline benefits of products.
Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
Reset store displays for special events and seasonal merchandise changes.
Produced sales documents, finalized deals and filed records.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 10%.
Scheduled and attended at least 30 appointments per week.
Surpassed annual quota by 40%.
Recruited, hired and trained new hires to optimize profitability.
Education and Training
Expected in
: Maricopa Community Colleges - Scottsdale Community College - Scottsdale, AZ GPA:
Expected in
High School Diploma: Camelback High School - Phoenix, AZ GPA:
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Resume Overview
School Attended
Maricopa Community Colleges - Scottsdale Community College