president of operations lead trainer resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges. Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management. Accomplished Business Executive committed to driving growth as results-oriented, decisive leader. Spearheaded operational improvements to drive productivity and reduce costs.
Skills
Coached and mentored trainers to prepare for management and executive positions within organization.
Partnered with executive team to develop long-range strategic initiatives.
Developed and executed financial plans, resulting in improved overall results.
Designed and developed strategic programs to draw in new business opportunities and to re-establish contact with former customers.
Negotiated contracts with vendors to garner better shipping and delivery costs.
Communicated company vision to employees.
Brand management
New business development
Defining company vision
Team building and leadership
Financial leadership
Strategic business planning
Marketing expertise
Industry partnership development
Executive leadership
Planning and coordination
Employee coaching
Revenue growth
Operations oversight
Policy development
Training exercises
Tournament regulations
Team budget management
Physically fit
Motivational leadership
Basketball fundamentals
Tournament procedures
Faculty communication
Game plays
Game organization
Player evaluations
Recruitment and development
Equipment management
Game strategy planning
Competitive program management
Training and coaching
Emergency Response
Athletic training plan development
Staff development
Guest relations expertise
Security checks
Ticket processing
Food and beverage background
Cleaning and maintenance
Inventory tracking
Safety monitoring
Customer service management
Team building
Microsoft Office
Flexible schedule
Planning & organizing
Supervision & leadership
Team management
Relationship building
Education and Training
Idea MontopolisAustin, TX, Expected in 05/2022 ā āHigh School Diploma: - GPA:
Certifications
USA youth development License -2023
Basketball Coach, Coach Up-2023
Experience
United Way Of America - President of Operations & Lead Trainer Onalaska, WI, 03/2023 - Current
Ran drills and fitness circuits to improve athletes' coordination and skills.
Prepared athletes for games with well-coordinated schedule of practices and individual training.
Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
Guided team through difficult situations, player injuries and tough losses.
Monitored players' academic progress to ensure continuous success and commitment to education.
Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
Assessed player abilities and assigned positions according to individual strengths.
Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
Collaborated with peer and parent liaisons to achieve program growth while managing coaching development.
Built strong media and community relationships through positive interaction and communication in support of sports program.
Developed collaborative relationships to recruit new athletes to program.
Coordinated fundraising events to raise money for sports equipment and travel expenses.
Attended events of prospective players, met with families and presented recruitment proposals.
Improved player health by optimizing nutritional plans and recommending enhanced life choices.
Visited other locations to observe potential recruits and determine selections to fill out team roster.
Department Of Defense - CEO Great Lakes Naval Training Center, IL, 01/2023 - Current
Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Developed trusting relationships with customers by making personal connections.
Scheduled and coordinated events and activities.
Planned, organized or led exercise routines, athletic events or arts and crafts.
Created training and nutrition articles and videos to motivate, inspire and educate individuals on supplements and training.
Worked closely with athletes to monitor and direct strength and cardio training.
Devised training programs to improve performance and minimize injury risks.
Set clear performance targets and evaluated player and team achievements.
Bouldin Acers - Front Desk Associate City, STATE, 03/2021 - 07/2023
Collected credit card and cash payments to complete transactions for customer orders.
Greeted customers and responded to informational requests.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Built loyal clientele through friendly interactions and consistent appreciation.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Answered product questions with up-to-date knowledge of sales and store promotions.
Maintained cleanliness and presentation of stock room and production floor.
Informed customers of in-store promotions or pricing specials.
Recommended, selected, located and obtained products to meet customer needs.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Greeted customers promptly and responded to questions.
Answered phone calls to assist customers with questions and orders.
Processed customer payments quickly and returned exact change and receipts.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Welcomed customers, offering assistance to help find store items.
Built and maintained productive relationships with employees.
The Personnel Store - Athletic Event Staff Member City, STATE, 12/2019 - 12/2021
Maintained control and order over large crowds at The University Of Texas Basketball and Football Arena.
Reported unusual and illegal activity on premises to prevented injury, incidents and crimes.
Enforced strict building access protocols by allowing entrance only to authorized personnel, responding to urgent calls and handling routine requests.
Resolved conflicts and restrained patrons from getting into fights.
Verified IDs for legal age prior to admission into premises.
Administered crowd control and broke up disturbances without appearing threatening or intimidating.
Refused admission to known troublemakers.
Utilized exceptional interpersonal skills to professionally diffuse altercations.
Guarded, patrolled and monitored premises to prevent theft, violence or infractions of venue rules.
Inspected each person to check for weapons or contraband before entering premises.
Provided friendly and professional assistance to employees, visitors and customers.
Maintained high levels of alertness throughout shifts.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Reviewed guest identification and employee credentials to authorize entry onto premises.
Patrolled crowds during events to preserve order and promote security.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Escorted individuals requiring personal protection to provide safe transport to specified locations.
Searched bags manually to identify prohibited items and contraband.
Explained security protocols to employees and guests to promote readiness for emergency situations.
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