President Of Business Development & Operations Resume Example Brightmorr Enterprises

PRESIDENT OF BUSINESS DEVELOPMENT & OPERATIONS

Professional Summary

Forward-thinking Senior Executive with proven record of accomplishments with a 15+ year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations; with extensive executive-level experience and proven vision to lead both, For Profit and Not-For-Profit organizations to continuous growth. Diligent and Goal-oriented, with natural talents in developing and implementing successful strategies, and strengthening staff and client loyalty. Hardworking leader offering proven expertise in project development, team supervision and campaign enhancement. Recognized for inspiring management team members to excel and encouraging creative work environments. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

Business Planning and Development
Operational Management and Improvement
Nonprofit Marketing and Fundraising Expertise
Inventory and Time Management
Training, Coaching and Team Building
Customer Service
Strategic Planning and Negotiations

Creative Merchandising and Trade Show Representation
MS Office
Marketing collateral and Media Relations
Database Management
Cash Management
Customer retention

Work History

President of Business Development & Operations10/2015 to Current
Brightmorr Enterprises – Winchester, Virginia

Developed all policies, regulations, dress codes and schedules to set the example for the staff.
Drove operational improvements which resulted in savings and improved profit margins in all areas of the business.
Resolved conflicts and negotiated mutually beneficial agreements between parties; to include staff and clients.
Increased customer satisfaction by resolving ease of communication, submission for ads, filming location issues, and delivery of the monthly product.
Worked with every new client one on one to understand needs and provide excellent and results driven service .
Developed team communications and information packets for productive and time effective monthly staff meetings.
Participated in meetings to discuss new contracts and creative ways to surpass expectations derived these opportunities.
Performed administrative duties, including contract negotiations, all HR paperwork, billing, and payroll. Also performed clerical tasks such as filing, copying and distributing mail.
Captured new customers by optimizing business strategies and launching products to diversify offerings.

Director of Business Development & Operations08/2010 to 07/2015
WV Family Support & Rehabilitation Services – Parkersburg, West Virginia

Tracked and analyzed reports to determine where improvements in business could be made.
Evaluated performance and policies against state required metrics.
Drove operational improvements which resulted in savings and improved profit margins through Worksite Development and Community Outreach.
Identified objectives for programs such as Ticket to Work, TBI Waiver Services, Cognitive Rehabilitation, Personal Attendant and Case Management Services by analyzing feedback, observing clients and collecting surveys from all participants, including worksite management.
Assisted all departments with the change over policies by communicating new improvement plans and expectations.
Increased customer satisfaction by resolving miscommunication between the worksite and the clients skills and abilities.
Performed administrative duties, including new hire paperwork and orientations, daily operations in the absence of the President and conducted quarterly audits and conflict resolution.

President 12/2005 to 08/2008
Greater Ravenswood Chamber Of Commerce – Ravenswood , West Virginia

Oversaw Chamber-wide changes to modernize procedures and organization.
Developed innovative sales and marketing strategies to facilitate business expansion.
Developed innovative Membership campaigns and used results to communicate organizational value and generate promotional content.
Drove performance initiatives, facilitating 87% revenue increase within the first two years.
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email.
Orchestrated positive media coverage for the Board of Directors and the Economic Development Authority as the public face of the Chamber.
Furthered brand awareness through a partnership with Marshall University.
Developed program to promote from within, building and maintaining cohesive leadership structure.

Regional Manager & Corporate Trainer03/1994 to 12/1999
5*7*9 Clothing Stores – Numerous Cities Within 3 States, Ohio, West Virginia, Indiana

Guided and promoted 16 new managers from within.
Prepared and reviewed annual budgets for all 12 stores.
Managed sales team of 72 employees.
Coordinated full sales operations within each assigned region.
Forecasted annual, quarterly and monthly sales goals.
Researched customer needs, market trends and competitor activities.
Created regional sales plans and territory quotas.
Created a book of daily activity so that reports were generated by tracking weekly sales.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Devised sales strategies for product positioning, consumer awareness, and conversion to sales.
Coached and promoted high-achieving sales team members to fill leadership positions and boost company growth.
Hired, supervised and coached 55-75 employees on sales strategies to optimize performance.
Directed work for efficiently maintaining accurate sales, inventory and supporting documentation.
Trained all full-time sales representatives on sales strategies and processes to reduce process gaps.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Increased regional market share 42% within 11 months.

Education

Grant Writing Certification: Grant Writing For 501 C 3 And C 6 OrganizationsSTS World Campus- Philadelphia, Pennsylvania

Professional Development For Chambers of Commerce : Management And Organizational CertificationUS Chamber Institute of Organizational Management- Athens, Georgia

Professional development completed in Management and Organizational Studies
Elected Captain of Mass Communications Team

Special Needs Job Coach Certification: Job CoachRehabilitation Research And Training Center- Online

Some College (No Degree): Radio And Television Broadcasting TechnologyThe Art Institute of Pittsburgh- Pittsburgh, PA

Resume Overview

Companies Worked For:

Brightmorr Enterprises
WV Family Support & Rehabilitation Services
Greater Ravenswood Chamber Of Commerce
5*7*9 Clothing Stores

School Attended

STS World Campus
US Chamber Institute of Organizational Management
Rehabilitation Research And Training Center
The Art Institute of Pittsburgh

Job Titles Held:

President of Business Development & Operations
Director of Business Development & Operations
President
Regional Manager & Corporate Trainer

Degrees

Grant Writing Certification : Grant Writing For 501 C 3 And C 6 Organizations
Professional Development For Chambers of Commerce : Management And Organizational Certification
Special Needs Job Coach Certification : Job Coach
Some College (No Degree) : Radio And Television Broadcasting Technology

President of Business Development & Operations Resume Example

Resume Score: 80%

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