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High-performing business professional with over 12 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
www.linkedin.com/in/Jessicabwilliams
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Skechers Usa Inc. – Riverhead, NY,
MULTI-PROJECT MANAGEMENT:
Project 1. HVAC Group
New York,
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Project 2. Flagship Kids Spa
Williamsburg, NY
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Monitored use of best practices at all levels and implemented corrective actions to bring employees into compliance.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Project 3. Private Property & Home Staging/Sale
Hartsdale, NY
- Determined vision and strategic direction for home staging, estate and home sale. Coordinated resources to achieve targets within optimal timeframes.
- Achieved success with under-budget and on-time project management to adhere to project goals.
- Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.
- Project 4. Bethel Community
Valhalla, NY
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices to develop team.
- Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
Starbucks Flagship – City, STATE,
- Managed $6 million dollars budget implementations, employee reviews, training, schedules and contract negotiations.
- Increased revenue streams 8.5% by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Held weekly meetings with 35 leadership team to identify techniques to overcome sales obstacles.
- Improved brand awareness by monitoring all marketing campaigns and fostering business development.
- Assessed financial statements and plan dollars reports to evaluate percent to plan performance, developed targeted improvements and implemented changes resulting in driving metric to most improve goal dollars.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Luxottica Flagship Sunglass Hut – City, STATE,
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Launched first iPad business management software system, resulting in more efficient and faster check-out.
- Maximized efficiency by coaching and mentoring 75+ store personnel on luxury selling principles, industry practices, company procedures and iPad software system.
- Designed modern employee recognition program which boosted productivity and improved team morale.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered best-in-class sales services to customers to build brand and drive business.
Limited Brands Flagship Victoria's Secret – City, STATE,
- Achieved sales goal of $64 million dollars by leveraging interpersonal communication skills and product knowledge to cultivate and train employees.
- Increased revenue up to $10 million dollars year after year implementing effective sales strategies in all aspects of sales cycle process.
- Analyzed past sales data and team performance to develop realistic quarterly sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented systems to increase sales, including 2-minutes Cash-out procedures for optimized sales growth.
- Managed $17 million dollars of Beauty Products exceeding annual sales goals 5.5%.
- Managed team of 300 employees, overseeing hiring, training, and professional growth of team.
Katharine Gibbs School - New York City - New York, NY
- Continuing education in French
- Graduated in Top 5% of Class
- Minored in Business Administration
- Coursework in Understanding Financial Statements, Introduction to Hotel Operations and Services Marketing Planning and Management
- Elected Captain of Student Council
- Peer Tutoring Club
- Graduated with 3.8% GPA
PROFESSIONAL MANAGEMENT TRAINING:
Luxottica Luxury Academy
New York, NY
Professional Development mentoring from Luxury Houses Senior Business Executives, COOs and CEOs of Prada, House of Versace, Tiffany and Co., Ralph Lauren, Dolce and Gabanna, Chanel, Bvlgari and Persol
Victoria's Secret Management Skills
New York, NY 2005-2011
Coaching and Development
Leadership Skills
Team Building
Strategic Thinking
Employee Retention
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School Attended
- Katharine Gibbs School - New York City
Job Titles Held:
- President/Managing Partner
- Flagship Store Manager
- Flagship General Manager
- District Co-Manager
Degrees
- Bachelor of Arts
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