Experienced driven professional proficient in managing hospitality operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Ready to offer exceptional leadership and planning abilities. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in operations standards and market trends.
Skills
Self motivated/Self starter
Training and Development
Ability To Lead Large Teams
Strong Organizational Skills
Luxury Management Experience
Quality Of Service
Communication Skills
Business Development
Brand Strategy
Poised And Professional
Works Well Under Pressure
National Accounts
Work History
02/2019 to Current
President/Managing PartnerSkechers Usa Inc. – Birch Run, MI,
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives of 10% annual sales increase, providing company with strong and sustainable organizational leadership.
Established new workflow and training processes to improve operational efficiency for 150 employees.
Met with clients to discuss objectives efficiency and presented illustrative reports, including budget performance metrics and analysis..
Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
Supervised daily operations of multi-million dollar divisional operation.
Developed innovative sales and marketing strategies to facilitate business expansion.
Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
02/2020 to 02/2021
Flagship Store ManagerStarbucks – City, STATE,
Assessed financial statements and plan dollars reports to evaluate percent to plan performance, developed targeted improvements and implemented changes resulting in driving metric to most improve goal dollars.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
02/2011 to 02/2019
Flagship General ManagerLuxottica Sunglass Hut – City, STATE,
Oversaw P&L for $10 million dollars and achieved margin targets consistently to stay on track with growth plans.
Maximized efficiency by coaching and mentoring 50+ store personnel plus 75 regional store managers on luxury selling principles, industry practices, company procedures and iPad software system.
Designed modern employee recognition program which boosted productivity and improved team morale.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs..
Created plans and communicated deadlines to ensure projects were completed on time.
Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
Identified issues, analyzed information and provided solutions to problems
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
05/2005 to 02/2011
District Co-ManagerLimited Brands Victoria's Secret – City, STATE,
Over-achieved store sales goal and achieved $94 million dollars by leveraging interpersonal communication skills and product knowledge to cultivate and train 500 employees.
Increased revenue up to $10 million dollars year after year implementing effective sales strategies in all aspects of sales cycle process.
Evaluated operational trends and made proactive strategy adjustments in Beauty Category to maintain alignment between performance of $17 million dollars and achieved objective of +5.5.%.
Drove financial performance of assigned category by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Cross-trained existing employees to maximize team agility and performance.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Expected in 06/2004
Bachelor of Arts: Hospitality Administration And Management Katharine Gibbs School - New York City - New York, NY, GPA:
Continuing education in French
Minored in Business Administration
Coursework in Understanding Financial Statements, Introduction to Hotel Operations and Services Marketing Planning and Management
PROFESSIONAL MANAGEMENT TRAINING:
Professional Development mentoring from Luxury Houses Senior Business Executives, COOs and CEOs of Prada, House of Versace, Tiffany and Co., Ralph Lauren, Dolce and Gabanna, Chanel, Bvlgari and Persol Luxottica Luxury Academy, New York, NY 2011-2019
Coaching and Development, Leadership Skills, Team Building, Strategic Thinking, Employee Retention Victoria's Secret Management Training, New York, NY 2005-2011
High-end Luxury Customer Service: Le Cirque, Restaurant Daniel, Cello and Le Bernardin, Management in French Fine Dining New York, NY 2000-2005
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