Driven, energetic professional with drive to provide exemplary service. Proven track record of cross-functional team development, also trained in behavioral types and conflict management. Experienced leader in driving organizational turnaround and change management with high degree of ethics. Forward-thinking and proactive with 12 years high-volume multi-million dollars sales plus extensive luxury high-end sales background. Skilled in resolving issues and understanding importance of corporate branding.
Skills
Strong Communications Skills
Self motivated/Self starter
Training and Development
Multi-Project Management
Luxury Sales Leadership
Ability To Lead Large Teams
Relationship Building
Operational Excellence
Office And Staff Streamlining
Strategic Planning And Analysis
Vendor Interaction
Housekeeping
ServSafe Certified
General security
ServSafe Manager Certified
Hotel operations management
Education
Katharine Gibbs School - New York CityNew York, NY, Expected in 06/2004 – –Bachelor of Arts:Hospitality Administration And Management - GPA:
Continuing education in French
Minored in Business Administration
Coursework in Understanding Financial Statements, Introduction to Hotel Operations and Services Marketing Planning and Management
PROFESSIONAL MANAGEMENT TRAINING:
Professional Development mentoring from Luxury Houses Senior Business Executives, COOs and CEOs of Prada, House of Versace, Tiffany and Co., Ralph Lauren, Dolce and Gabanna, Chanel, Bvlgari and Persol Luxottica Luxury Academy, New York, NY 2011-2019
Coaching and Development, Leadership Skills, Team Building, Strategic Thinking, Employee Retention Victoria's Secret Management Training, New York, NY 2005-2011
High-end Luxury Customer Service: Le Cirque, Restaurant Daniel, Cello and Le Bernardin, Management in French Fine Dining New York, NY 2000-2005
Certifications
Association for Project Management (APM)
Work History
Fedex - President/Managing Partner Elmsford, NY, 02/2019 - Current
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives of 10% annual sales increase, providing company with strong and sustainable organizational leadership.
Established new workflow and training processes to improve operational efficiency for 150 employees.
Met with clients to discuss objectives efficiency and presented illustrative reports, including budget performance metrics and analysis..
Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
Supervised daily operations of multi-million dollar divisional operation.
Developed innovative sales and marketing strategies to facilitate business expansion.
Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
Starbucks - Flagship Store Manager City, STATE, 02/2020 - 02/2021
Increased revenue streams 8.5% by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Assessed financial statements and plan dollars reports to evaluate percent to plan performance, developed targeted improvements and implemented changes resulting in driving metric to most improve goal dollars.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Assessed, optimized and elevated operations to target current and expected demands.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Luxottica Sunglass Hut - Flagship General Manager City, STATE, 02/2011 - 02/2019
Oversaw P&L for $10 million dollars and achieved margin targets consistently to stay on track with growth plans.
Maximized efficiency by coaching and mentoring 50+ store personnel plus 75 regional store managers on luxury selling principles, industry practices, company procedures and iPad software system.
Designed modern employee recognition program which boosted productivity and improved team morale.
Delivered best-in-class sales services to customers to build brand and drive business.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Limited Brands Victoria's Secret - District Co-Manager City, STATE, 05/2005 - 02/2011
Over-achieved store sales goal and achieved $64 million dollars by leveraging interpersonal communication skills and product knowledge to cultivate and train 500 employees.
Increased revenue up to $10 million dollars year after year implementing effective sales strategies in all aspects of sales cycle process.
Evaluated operational trends and made proactive strategy adjustments in Beauty Category to maintain alignment between performance of $17 million dollars and achieved objective of +5.5.%.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Drove financial performance of assigned category by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
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