Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

  • Organizational Development
  • Profit and Loss Management
  • Operational Analysis
  • Complex Problem Solving
  • Regulatory Compliance
  • Policy Development
  • Relationship and Team Building
  • Stakeholder Management
  • Budget Planning
  • Executive Leadership
  • Financial Management
  • Human Resources Oversight
Work History
01/2018 to Current
President National Multiple Sclerosis Society Atlanta, GA,
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Developed, maintained and operated company's web presence, developing original text and image content for company website and designing HTML and email promotions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Cultivated community and media relations through social media and other communication channels to support program.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
  • Optimized company's website and main corporate blog to boost SEO traffic to sites.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
01/1998 to 01/2007
VP of Operations/Controller/Partner Penn National Gaming Vicksburg, MS,
  • Worked with banks, tax authorities, auditors and other external providers during the quarterly and annual reviews of consolidations and reporting.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Established performance goals for department and provided methods for reaching milestones.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 20 new employees.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 30employees.
  • Recruited top talent to maximize profitability.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Prepared balance sheets, cash flow reports and income statements.
  • Reviewed documents and data to give accurate presentations and forecasts to upper management.
  • Assisted in upper-level decision making by creating comprehensive financial reports and collaborating with finance and accounting departments.
  • Accurately projected monthly cash expenditures through efficient budgeting and detailed document reviews.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
01/1995 to 01/1998
Sales Manager PLI City, STATE,
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training which increased annual sales by 50%.
Expected in 05/2013
Bachelor of Arts: Philosophy/Sociology
Hunter College - New York, NY,

GPA: 3.8, Cum laude

Limited Working

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