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president executive director resume example with 20 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Executive Profile
To continue my career as a Healthcare Executive utilizing my abilities, skills and experience to enhance, secure and transform the quality of life and healthcare for seniors and the staff who care for them in a long term care environment.
Skill Highlights
  • Leadership/communication skills
  • Self-motivated
  • Staff Development
  • Business development
  • Budgeting
  • Culture change implementation.
  • Innovative leadership
  • Team building
  • Cost reduction.
  • Innovative Strategic Planning
Education and Training
University of Phoenix Phoenix, AZ Expected in Master of Science : Healthcare Administration - GPA :
Trenton State Trenton, NJ Expected in Bachelor of Science : Accounting and Business Administration - GPA :
NAB , NJ Expected in : Nursing Home Administration - GPA : Licensed Nursing Home Administrator
ACHCA , NJ Expected in : Nursing Home Administration - GPA : Certified Licensed Nursing Home Administrator
AANAC , NJ Expected in : Quality Assurance Performance Improvement (QAPI) - GPA : QAPI Certified Professional (QCP)
Core Accomplishments
 Project Management:
  • Initiated Green House Project overseeing design, development and implementation of the 1st Green House Homes in New Jersey creating four (4) person directed skilled long term and short term care rehabilitation homes.
  • Managed redesign and implementation of skilled nursing conversion to assisted living license. Successfully spearheaded time studies and staff training toward universal worker environment. 
  • Initiated and launched community wide computer network creating Wi-Fi access and converting to electronic medical records.
  • Initiated creation of website and domain.
  • Designed and built the 1st resident computer network in 1998, including training residents on sending and receiving personal email to communicate with distant relatives. 

Staff Development:

  • Successfully implemented and sustained community wide culture change movement among staff, leadership and resident's, by breaking the hierarchical pyramid and creating empowerment.
  • Reduced staff turnover to less than 9% average community wide.
  • Created two tier interview process to ensure culture alignment with new hires.
  • Improved new hire orientation process to expand on culture change aspects and improve sustainability.
  • Mentored and coached leadership toward a servant leadership style of management enhancing the culture to guide and coach staff.
Operations Management:
  • Launched Home Care agency to provide new revenue stream, promote community relations and improve quality measures.
  • Developed and managed implementation of QAPI program improving quality measures and bringing community to 5 star level.
  • Increased Medicare revenue over 60% by bringing in outside contractor for improved efficiency and RUG scores.
  • Improved customer satisfaction over 12%.  
  • Increased cash flow over 130% and bottom line 66% in 1st year as ED.
  
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Professional Experience
Affinity Living Group - President - Executive Director
New Bern, NC, 01/2005 -
  • Accountable for direct operations of 166 unit community including assisted living, residential and skilled nursing long term and short term rehabilitation.
  • Managed team of 280 staff and professionals.
  • Created new revenue stream through development of home care agency.
  • Successfully aligned with hospitals through involvement with ACO.
  • Increased star rating to 5 stars.
  • Negotiated with 1199J union.
  • Strengthened information systems with creation of community wide WiFi environment.
  • Interpret federal and state regulations assuring compliance through policies and procedures.
  • Achieved staff turnover of less than 10%.
  • Strengthened quality measures and culture with implementation of QAPI program.
  • Launched corporate compliance program.
- Assistant Executive Director
, , 01/2003 - 01/2005
  • Assist Executive Director in planning and directing overall operations of community.
  • Evaluate and monitor quality assurance program.
  • Managed monthly financial information reporting to Board of Directors.
- Chief Financial Officer and Director
, , 01/1988 - 01/2003
  • Accountable for preparing and maintaining $20 million annual budget.
  • Financial reporting to Board of Directors.
  • Developed, maintained and supported integrated computer network.
Noble House Hotels And Resorts - Staff Accountant
City, STATE, 01/1985 - 01/1988
  • Managed accounting functions for fifteen clients in NJ and PA area.
  • Auditing, tax returns, bank reconciliations.
Professional Affiliations
Society of Licensed Nursing Home Administrators Member *American College of Health Care Administrators Fellow *Healthcare Financial Managers Association Member *New Jersey Hospital Association Member *Leading Age Member
Public Speaking
  • LeadingAge New Jersey, "Culture Change", 2011.
  • The Health Care Association of NJ & the NJ Department of Health & Senior Services, "Culture Change - New Choices for the Elderly", 2011.
  • LeadingAge New Jersey, "The Green House Model", 2012.
  • New Jersey Alliance for Culture Change, "Culture Change Why Take the Journey" 2014.
  • American College of Health Care Administrators, "Culture Change-The Green House Project", 2014.
  • Green House Project Annual Meeting, "Using Survey's for Quality Improvement in the Green House Model", 2014.
  • Alzheimer's Association Greater NJ, Fall Prevention in the Green House Homes", 2015.
  • NJFA Annual Conference, "The Green House Model", 2015.S-Cope Annual Conference, "Reducing Elder Abuse with Culture Change", 2015.
  • Office of the Ombudsman Volunteer Advocate Program, "A New Culture of Care", 2016.
  • LeadingAge New Jersey, "Flattening the Organization", 2016.
Community Service
  • Chair-Elect, Board of Directors Leading Age New Jersey
  • Public Policy Committee
  • Finance Committee
  • Served on Senior Advisory Committee of U.S. Representative Bill Pascrell, Jr. *Annual presentations to students at West Orange High to foster   intergenerational communication.
  • Serve as Vice Chair & Treasurer on board of New Jersey Alliance for Culture Change (NJACC)
  • Served on Advisory Council for Green House Project
Computer Skills
  • Sales Software: REPs
  • NTT Data, Point Click Care Software
  • Proficient in Excel, Word, Outlook, Power Point
Additional Information
  • Distinguished Administrator Award American College of Healthcare Administrators April 4, 2012
  • Recognized as "NJBIZ - Best 50 Women in Business" for 2014.

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Resume Overview

School Attended

  • University of Phoenix
  • Trenton State
  • NAB
  • ACHCA
  • AANAC

Job Titles Held:

  • President - Executive Director
  • Assistant Executive Director
  • Chief Financial Officer and Director
  • Staff Accountant

Degrees

  • Master of Science
  • Bachelor of Science

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