LiveCareer-Resume

president resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable and dedicated team player with extensive experience, seeking to bring positive attitude and proven skillset to maintain customer satisfaction and contribute to company success.

Skills
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Transaction Processing
  • De-escalation Techniques
  • High-Energy Attitude
  • Business Development Understanding
  • Freight Operations
  • Transportation Solution Development
  • Route Management
  • Inbound and Outbound Calling
  • Senior Leadership Support
  • [Transportation] Regulations Knowledge
  • Customer Relations
  • Conflict Mediation
  • Sales Expertise
Experience
President, 05/2004 - Current
Department Of The Interior Boonville, MO,
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated teams to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Scheduled loads according to priority and available equipment.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over drivers.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Managed daily delivery and work schedules to maximize coverage.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Tracked changes in computer system to keep records current and accurate.
  • Investigated and resolved customer and vendor issues to retain business.
  • Mentored new employees on procedures and policies to maximize team performance.
  • De-escalate customers during volatile telephone interactions
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Set up and activated customer accounts.
  • De-escalated customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
President, 05/2001 - 05/2004
Department Of The Interior Bozeman, MT,
  • Integrated marketing and sales strategies with business development and operational leadership plans.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocol.
  • Generated and implemented business strategies to increase revenue while executing operational base development.
  • Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
  • Facilitated new business opportunities and promoted current marketing projects through print, broadcast and B2B outlets.
Dispatcher, 01/1988 - 08/1993
Frontier Airlines Orlando, FL,
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reported delays, accidents or other traffic and transportation situations.
Education and Training
High School Diploma: , Expected in 06/1990
-
South Medford High School - Medford, OR
GPA:
Status -
  • Completed (Professional Selling Skills Course) UTi University (Asia Pacific Region)
  • Outstanding Achievement Award Fiscal Year 2008
  • Outstanding Sales Achievement Award 2008
  • Outstanding Net Revenue Award 2008
  • Outstanding Sales Achievement Award 2010
  • Sales Excellence Award 2018

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Resume Overview

School Attended

  • South Medford High School

Job Titles Held:

  • President
  • President
  • Dispatcher

Degrees

  • High School Diploma

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