Ability to "Read" Customers; is an important part of the personalization process as well, because it takes knowing your customers to create a personal experience for them. A Calming Presence; the ability that some people have to stay calm and even influence others when things get a little hectic. Ability to Handle Surprises; Tenacity; Remembering that your customers are people too, and knowing that putting in the extra effort will come back to you ten-fold should be your driving motivation to never "cheat" your customers with lazy service, Call it what you want, but a great work ethic and a willingness to do what needs to be done (and not take shortcuts) is a key skill when providing the kind of service that people talk about. Clear Communication Skills Excellent customer services skills Hourly shift management POS systems Personnel development Customer relations Management of Call Centers, sales & marketing, product updates, customer relations, billing issues as well commercial concerns. Merchandising The ability to learn general Knowledge of the Products in a timely fashion. Ability to close contracts. Persuasion Skills; It's not about making a sales pitch, but it is about not letting potential customers slip away because you couldn't create a compelling message that your company's product is worth purchasing! Willingness to Learn; Those who don't seek to improve what they do, whether it's building products, marketing businesses, or helping customers, will get left behind by the people willing to invest in their skills. Bank deposit procedures Billing and collection dept's supervisory & management Highly Goal Oriented Detail Oriented Serous Strategic thinker Mathematical aptitude Store displays, developing - setting up and taking down Opening and Closing procedures Highly Customer Oriented Small business development Project management Leadership/communication skills Product development Product line expansion Business operations organization New product delivery Client account management Human resources Budgeting expertise Principles of accounting and management Negotiations expert Employee relations Self-motivated Market research and analysis Customer-oriented
Exceptional interpersonal communication
Human resources management
Consistently meet goals
Client account management
01/1977 to Current
PresidentCompany Name – City, State
Partnered successfully with [departments, clients] to produce [positive outcome].
Spearheaded cross-functional initiative to achieve [objective].
Strengthened company's business by leading implementation of [project].
Trained, coached and mentored staff to ensure smooth adoption of new program.
Worked directly with [departments, clients, management] to achieve [result].
Implemented innovative programs to increase employee loyalty and reduce turnover.
Created new revenue streams through [actions].
Developed and rolled out new policies.
Exceeded company objectives with [results].
Hired and trained [number] of staff.
Completed coursework towards General High School DiplomaSome College Studies, Business, Law, Principals of Contract Negotiating, International, PoliticalStudies and Intelligence and Security.: Some College. Georgia Public School System - City, State
I am most ready to begin as soon as possible.
I am seeking a salary plus bonus pay along with other corporate benefits.
I will also need to be fully relocated to said area with temporary housing and transportation.
The easiest method of connect for me is by means of email, firstname.lastname@example.org or email@example.com Thank You for your Consideration and understanding.
Mot Respectfully, I Remain.
Bill Adams 256.469.4056 RESUME W/ LINK.
http://www.linkedin.com/pub/bill-adams/12/a6/b7a/ http://www.linkedin.com/pub/bill-adams/94/ba5/799/ Bill Adams, Adams Consulting Professional Experience Adams Consulting Services.
United States Senior Executive Consultant.
January 1980 - Present Advise management on matters related to the administration of contracts or employee discipline or grievance procedures.
Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.
Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.
Draft rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
Identify alternatives to proposals of unions, employees, companies, or government agencies.
Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.
Investigate and evaluate union complaints or arguments to determine viability.
Mediate discussions between employer and employee representatives in attempt to reconcile differences.
Negotiate collective bargaining agreements.
Monitor company or workforce adherence to labor agreements.
Prepare and submit required governmental reports or forms related to labor relations matters, such as equal employment opportunity (EEO) forms, new hire forms, or minority compensation reports.
Propose resolutions for collective bargaining or other labor or contract negotiations.
Prepare reports or presentations to communicate employee satisfaction or related data to management.
Present the position of the company or of labor during arbitration or other labor negotiations.
Review and approve employee disciplinary actions, such as written reprimands, suspensions, or terminations.
Recommend collective bargaining strategies, goals, or objectives.
Schedule or coordinate the details of grievance hearings or other meetings.
Review employer practices or employee data to ensure compliance with contracts on matters such as wages, hours, or conditions of employment.
Assess risk levels associated with collective bargaining strategies.
Assess the impact of union proposals on company or government operations.
Write letters related to labor relations activities, such as letters to amend collective bargaining agreements, letters of dispute or conciliation, or letters to seek clarification of contract terms.
Develop employee health and safety policies.
Develop methods to monitor employee satisfaction with policies or working conditions, including grievance or complaint procedures.
Research case law or outcomes of previous case hearings.
Prepare evidence for disciplinary hearings, including preparing witnesses to testify.
Provide expert testimony in legal proceedings related to labor relations or labor contracts.
Train managers or supervisors on topics related to labor relations, such as working conditions, safety, or equal opportunitypractices.
Select mediators or arbitrators for labor disputes or contract negotiations.
Have served as mediator and or arbitrator for labor or contractual disputes and negotiations.
Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
Organize or deliver public presentations about mediation to organizations such as community agencies or schools.
Set up appointments for parties to meet for mediation.
Prepare settlement agreements for disputants to sign.
Prepare written opinions or decisions regarding cases.
Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions.
Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents.
Arrange and conduct hearings to obtain information and evidence relative to disposition of claims.
Rule on exceptions, motions, or admissibility of evidence.
Evaluate information from documents such as claim applications, birth or death certificates, or physician or employer records.
Interview claimants, agents, or witnesses to obtain information about disputed issues.
Research laws, regulations, policies, or precedent decisions to prepare for hearings.
Notify claimants of denied claims and appeal rights.
Recommend acceptance or rejection of compromise settlement offers.
Participate in court proceedings.
Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, or determine details such as witness numbers or time requirements.
Authorize payment of valid claims.
Issue subpoenas or administer oaths to prepare for formal hearings.
Conduct studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.
Specialize in the negotiation and resolution of environmental conflicts involving issues such as natural resource allocation or regional development planning.
Direct or coordinate an organization\'s financial or budget activities to fund operations, maximize investments, or increase efficiency.
Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems.
Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
Prepare budgets for approval, including those for funding or implementation of programs.
Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities.
Negotiate Commercial lending contracts from $250,000.00 to $50 Billion US plus.
Commercial loans for businesses of all kinds to governments.
from $5k to no limit.
Bond issuing - IPO'S Placements - Mergers and Acquisitions - Take Over's, Buy Outs - Corporate restructuring lending - Project stage funding - Bridge lending.
Small Business Community lending - large scale inter-national lending.
Repayment plan set up and re-negotiating contracts to fit with both clients and lenders best interest.
Review reports submitted by staff members to recommend approval or to suggest changes.
Appoint department heads or managers and assign or delegate responsibilities to them.
Direct human resources activities, including the approval of human resource plans or activities, the selection of directors or other high-level staff, or establishment or organization of major departments.
Preside over or serve on boards of directors, management committees, or other governing boards.
Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services.
Establish departmental responsibilities and coordinate functions among departments and sites.
Implement corrective action plans to solve organizational or departmental problems.
Coordinate the development or implementation of budgetary control systems, record keeping systems, or other administrative control processes.
Direct non-merchandising departments, such as advertising, purchasing, credit, or accounting.
Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.
Serve as liaisons between organizations, shareholders, and outside organizations.
Review and analyze legislation, laws, and public policy, and recommend changes to promote and support interests of both the general population and special groups.
Nominate citizens to boards or commissions.
Make presentations to legislative or other government committees regarding policies, programs, or budgets.
Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
Administer programs for selection of sites, construction of buildings, or provision of equipment or supplies.
Refer major policy matters to elected representatives for final decisions.
Direct or coordinate activities of businesses involved with buying or selling investment products or financial services.
Direct or conduct studies or research on issues affecting areas of responsibility.
Conduct or direct investigations or hearings to resolve complaints or violations of laws or testify at such hearings.
Organize or approve promotional campaigns.
Attend and participate in meetings of municipal councils or council committees.
Direct or coordinate activities between the United States Government and foreign entities to provide information or promote international interests and harmony.
Represent organizations or promote their objectives at official functions or delegate representatives to do so.
Prepare bylaws approved by elected officials and ensure that bylaws are enforced.
Skill High lights.
Patience; Is important to customers, who often reach out to support when they are confused and frustrated, but it's also important to the business at large Attentiveness; Having the ability to really listen to customers is so crucial for providing great service for a number of reasons.
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Georgia Public School System
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Completed coursework towards General High School DiplomaSome College Studies, Business, Law, Principals of Contract Negotiating, International, PoliticalStudies and Intelligence and Security. : Some College.
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