Customer-oriented, strategic-thinking operations and sales professional with over 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions. Tactical team builder and strategic planner seeking to leverage background into manager role with leading-edge organization
Skills
Managerial finance
VIP travel background
Corporate travel management
Travel itineraries
Managerial experience
Travel and event coordination
Manager coaching and training
Coordinating travel
Effective time manager
Experience
President/Corporate Travel Manager, 08/2013 to Current Joey Restaurant Group – Houston, TX,
Spearheaded initiatives to keep business sustainable, agile and scalable during industry changes.
Grew sales revenue to $4 million within 5 years.
Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging corporate travel trends.
Created business process flows to identify opportunities for improvement.
Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions.
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Built client base through exceptional listening and aptitude for optimizing travel budgets.
Made travel reservations, including flights, hotel and rental cars.
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Handled travel arrangements for groups, couples, executives and special needs clients.
Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Formulated and launched marketing and promotional campaigns to maximize profits.
Monitored industry trends and introduced new services to update marketing strategies.
Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
Increased company revenue by $700,000 within first year.
Revitalized business plans and realigned company objectives to increase overall profits.
Hired, trained and mentored 20 staff members to maximize productivity.
Drove revenue up by 20% by cultivating successful client relations.
Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas.
Guest Service Team Member, 03/2012 to 10/2013 Lkq – Deforest, WI,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Provided clients with assistance in preparing required travel documents and forms.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Improved customer satisfaction by finding creative solutions to problems.
Guest check-in and assistance
Making Daily Schedules, Training Peers on New Policy and Procedures.
Performing Full Range of Responsibilities: Ticketing (Expert in SABRE Computerized Reservation System)
Working with Charter Flights and Large Group Travelers on tours with Seating Assignments and Priority Check-
In.
Helping Guest with Rebooking, Changes and Cancellations
Gate management / Boarding Announcements
Perform Baggage Services - lost luggage claim processing and tracking through World Tracer
Responsible for driving the Jet-Bridge for Guest loading and unloading..
Communicate pertinent information to Flight Crew personnel
Plan and communicates mail, freight, and luggage loading procedures with Ramp Team.
Lead Retail Sales Associate, 06/2006 to 09/2012 T-Mobile US Inc. – City, STATE,
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Communicated with customers about T-Mobile offerings, including policies, restrictions and refund policies.
Drove sales of smartphones and Voip home phone products by applying proactive nature, knowledge of customer preferences and active listening skills.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Lead the store with highest activations throughout the market and also helping peers achieve goals by sharing best practices.
Education and Training
High School Diploma: , Expected in 06/2006 El Cerrito High School - El Cerrito, CA GPA:
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