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President, Certified Personal Trainer Resume Example

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PRESIDENT, CERTIFIED PERSONAL TRAINER
Summary

Talented and forward-thinking customer service support professional with proven exemplary skills along with an extensive history of corporate, retail and business experience. Multi-tasking and self-motivated team member with expertise in developing and maintaining customer relations. I am seeking a challenging customer service position which will utilize my current skills while providing an atmosphere conducive to learning and advancement.

www.linkedin.com/in/reinnalexander

Skills
  • Technologically savvy
  • Microsoft Office expertise
  • Problem-solving abilities
  • Conflict mediation
  • Office equipment proficiency
  • Project management abilities
  • Shipping and receiving understanding
  • Retail sales customer service
  • Courteous demeanor
  • Data evaluation
  • Customer relations
  • Inbound and outbound calling
  • Active listening
  • Adaptive team player
  • High-energy attitude
Experience
President, Certified Personal Trainer, Mzfit Fitness, Inc, January 2012-May 2020Rochester, NY
  • Delivered outstanding customer service; "make the client feel as if they are the only one".
  • Increased company revenue by $6,000 within second year.
  • Provided clients with exercise programs that were predicated on their goals, exercise history, environment and medical issues.
  • Fostered a strong rapport with clients by keeping lines of communication open, establishing boundaries and engaging in active listening.
  • Facilitated motivational speaking sessions to target audiences.
  • Kept current on fitness trends and industry knowledge.
  • Created new business by developing effective sales, advertising and marketing campaigns.
  • Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Prepared Foods Associate, Wegmans Supermarkets, December 2017-July 2019Rochester, NY
  • Recognized by Wegmans management for providing exceptional customer service.
  • Completed opening and closing procedures adhering to food safety regulations as well as Wegmans' policies and procedures.
  • Took customers' orders at the Chef's Case including properly packaging and labeling product.
  • Assisted customers in selecting items that fit their dietary requirements.
  • Keep Chef's Case, Salad and Asian bars as well as Soup Island stocked with fresh product.
  • Educated customers on new products that they may not have knowledge of.
  • Maintained a clean work environment at all times.
  • Maintained cognizance of the next shift; stock supplies, completed food prep when stock was low, assembled a stock of side sauces, prep mise en place.
  • Consistently asked questions so that knowledge of company, products and department grew.
  • Maintained open lines of communication with coworkers and manager, particularly at shift change.
  • Improved customer satisfaction by finding creative solutions to problems.
Executive Personal Assistant to Chairman and OM, Saguenay Strathmore Capital, LLC, April 2004-January 2013Purchase, NY
  • Created and implemented process for tracking and invoicing reimbursable client expenses, netting the company over $1,000,000 during tenure.
  • Reduced operating expenses; increased employee health benefits while reducing overall plan cost by 15% per annum, shipping costs 10%-20%, paper cost 53%' beverage costs 45%.
  • Negotiated equipment lease and maintenance contracts as well as all office product pricing.
  • Human Resource responsibilities; new employee on-boarding, benefits administration, interview and manage support staff, employee immigration issues (H1B visa) and 401K administration.
  • Implementation and management of petty cash.
  • Corporate American Express account administration and reconciliation.
  • Bank deposits, wire transfers and account reconciliations.
  • Intricate international and domestic travel planning including visa and passport issues.
  • Consistent discretion with highly sensitive and confidential personal information including familial issues, finance (credit cards, will, life insurance), multiple residence management, health issues, taxes, family foundation, investment vehicles and charitable donations as related to the CEO.
  • Communicated with senior, high net worth personnel regarding CEO's Board of Director obligations including attendance, expense tracking and report submission and hosting meetings.
Fitness Professional, Burke Rehabilitation Center Fitness Center, February 2010-January 2013White Plains, NY
  • Front desk customer service attendant.
  • Designed exercise programs predicated on client requirements, lifestyle, medical issues and preferences.
  • Group fitness class instructor.
  • Assisted clients with form and machine use.
  • Performed medical care of minor injuries.
  • PowerPoint presentations on various health and fitness issues for client bulletin board.
  • Attended annual online classes as required by New York State.
  • Mediated client disagreements.
Education and Training
Bachelor of ScienceBusiness Administration - Management, , Mercy College, , East New York, NYMay 2006
  • Magna cum laude graduate
CertificationPersonal Training, , American Council On Exercise, , CaliforniaNovember 2009
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Resume Overview

Companies Worked For:

  • Mzfit Fitness, Inc
  • Wegmans Supermarkets
  • Saguenay Strathmore Capital, LLC
  • Burke Rehabilitation Center Fitness Center

School Attended

  • Mercy College
  • American Council On Exercise

Job Titles Held:

  • President, Certified Personal Trainer
  • Prepared Foods Associate
  • Executive Personal Assistant to Chairman and OM
  • Fitness Professional

Degrees

  • Bachelor of Science
    Certification

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