Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile

SR. EXECUTIVE - VICE PRESIDENT - DIRECTOR - PROGRAM MANAGER - OPERATIONAL MANAGER - BUSINESS DEVELOPMENT MANAGER Senior Executive offering over 15 years directing strategic operations for diverse industries. Managed a $20Milion multi-unit retail franchise operation. Built a strong career supporting NASA Space Program and held numerous management positions. Led cross functional teams in finance, budgeting, process improvement tools, problem solving methods, statistical analysis, and applications. U.S. Veteran, with great leadership ability, and integrity. Visionary with sound judgment and decision making skills.

Core Accomplishments

Executive Management Executive leader offering expertise in operations, marketing, sales, strategic planning and franchise policies and procedures for $20 Million territory. Multi-Unit Operations Directed multi-unit operations for 6 franchise retail stores increasing revenue and brand in multiple states. Finance Prepared annual budgets, Profit and Loss, Forecasting, and general accounting. Sales/Marketing Strong written and verbal communication skills. Experience in the bid and proposal process, along with negotiation tactics, terms, review, and analysis of contracts. High-volume sales and marketing operations. Human Resources Developed human resources policies adhering to employment law protocols. Managed HR teams in recruiting, compliance and benefits.

Professional Experience
President & CEO, 09/2009 to 03/2015
DextWashington, DC,
  • Executed strategic initiatives in the opening of six locations promoting Sears Home Appliance Showrooms.
  • Directed cross functional teams in operations, finance, P&L, budgeting, sales, human resources, and client relations.
  • Supervised and coordinated strategic activities with the assistance of unit managers.
  • Ensured that all activities are planned and carried out effectively and with efficiency.
  • Provided advice, instruction, and council that support the development of subordinates in ways that facilitate effective succession planning.
  • Fostered an environment of creativity, participative leadership, and mutual respect for all employees within the department and an environment that nurtures a team approach to getting things done.
  • Developed and promoted teams through responsible leadership providing frequent coaching / feedback.
  • Focused on differentiating performance across team members, empowering the team to meet corporate goals.
  • Motivated team to succeed and sincerely recognize each and every team member for their individual contribution to our success.
  • Developed and implemented safety meetings, and reviewed security reports.
  • Communicated key information to the team in a way that is informative and inspiring to all at the same time to ensure the team is moving in the right direction.
  • Increased revenue to $20 Million operating 6 franchise locations.
  • Demonstrated ability to quickly solve problems.
  • Led corporate growth in the region to build a strong company holding a vital position within the retail industry.
  • Recruited and built exceptional, creative and energetic teams motivated to succeed.
  • Built and managed industry partnerships.
  • Leveraged communication skills to engage, understand and communicate corporate goals.
  • Provided a visionary approach to meet our continuous strategic development.
  • Guided and directed management team in the development, production and promotion of the business.
  • Provided leadership, direction and oversight to the planning, design, production and implementation of all media, marketing and communication efforts (traditional and web-based) to meet strategic goals.
IT Installations and Operations Manager, 03/2000 to 01/2010
EnscoLiverpool, NY,
  • Managed a variable workforce of 75 engineers, electricians, and IT professionals to install, maintain, and upgrade the local area network, workstations, personal computers and servers Assisted in the deployment of 1000's of pizza box workstations throughout NASA Maintained an equipment staging depot to unsure all IT equipment was accounted for at all times Coordinated a IT repair depot to allow the vendor reps access to the malfunctioning equipment Managed the team's training and safety program including confined space operations, Hazard Communications & Operations, Techniques of installing Fiber Optics Held regular team meetings with staff and Senior Executives to ensure effective communications to verify quality of projects and core deliverables, schedules and budgets.
  • Regular review of Status Reports, closure documentation and other internal control documents.
  • Generated status presentations us Microsoft Office tools; presented information to management, safety councils, cross-functional teams, government and contractor agencies and other organizations; Performed general administrative functions, including job postings, payment authorizations, and personnel reports Managed the fiscal budget and planning to ensure policies and procedures are followed.
  • Developed annual goals and metrics for evaluating the success of projects, initiatives and efforts of team members in accordance with the NASA's strategic plan and goals.
  • Developed proposals and contracts (RFP & SOW) for the development and maintenance of new IT hardware and software in NASA's Mission Control Center.
  • Performed all duties of a Certified Project Manager to ensure the deployment of all IT projects was accomplished on schedule and on budget.
Senior Staff Engineer, 01/1994 to 01/2000
United Space AllianceCity, STATE,
  • Assigned to the ISS Program Avionics and Software Office.
  • Processed all required documentation to support the export, delivery and integration of ISS Avionics and Computer resources hardware and software products for manifest to the ISS via Shuttle, Progress, Soyuz, ATV, HTV and other vehicles for the ISS Program by the NASA and the International Partners.
  • Supported management decision process through the creation of project charters, scope statements, risk assessments, budgets and IT Value discussions.
  • Served as a subject matter expert (SME) for space station and space shuttle voice and video operations.
  • Performed the daily technical management and coordination with the ISS Flight Crew Equipment (FCE) team regarding the availability, distribution, and export of hardware and software for the ISS Program by the NASA and the International Partners.
Manager II, 01/1984 to 01/1994
United Space AllianceCity, STATE,
  • Developed and maintained project plans, detailed schedule of activities and timelines together with risk management plans.
  • Responsible for subcontract negotiation, administration, terms and conditions review and analysis, assisted in the bid and proposal process.
  • Accountable and responsible for activities pertaining to managing integration, scope, time (schedule), quality, human resources, communication, risk and procurement.
  • continued.
Master of Business Administration, (MBA): , Expected in 2001
LeTourneau University - Houston, TX
National Management Association, Certified Manager Program: , Expected in 1994
- ,
Bachelor of Science: Electrical Engineering, Expected in 1984
Louisiana Tech University - Ruston, LA

Electrical Engineering

Associate of Science: Instrumentation Technology, Expected in 1984
Louisiana Tech University - Ruston, LA

Instrumentation Technology


administrative functions, approach, budget and planning, budgeting, budgets, budget, coaching, communication skills, hardware, contracts, council, creativity, client relations, delivery, direction, documentation, Fiber Optics, finance, functional, government, human resources, instruction, local area network, leadership, managing, marketing and communication, meetings, access, Microsoft Office, Office, negotiation, personnel, policies, presentations, procurement, Progress, project plans, promotion, proposals, proposal, quality, retail, RFP, risk management, safety, sales, servers, strategic, strategic development, technical management, training programs, upgrade, video

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Resume Overview

School Attended

  • LeTourneau University
  • Louisiana Tech University
  • Louisiana Tech University

Job Titles Held:

  • President & CEO
  • IT Installations and Operations Manager
  • Senior Staff Engineer
  • Manager II


  • Master of Business Administration, (MBA)
  • National Management Association, Certified Manager Program
  • Bachelor of Science
  • Associate of Science

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