I presently have over 15+ years of experience as a Senior IT Manager as well as my Professional Project Manager (PMP) since the year 2005. Furthermore, I am also ITIL Master V2 and ITIL Expert V3, ITIL 2009, CobiT 5 & PMP Accredited Trainer, TIPA Assessor and Executive ITSM Consultant. I have an extensive resources recruiting and management experience. My experience covers industries such as Pharmaceutical, Airports and Airlines, Telecom, Banking, Insurance, Loyalty Industry, High Education, Consulting and Technology sector. Furthermore, providing training in project management, ITIL, Cobit, PMP, health, safety and maintenance for the past 15 years in Canada. I have implemented and maintained the highest level of PCI Compliance within HP.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
University of WindsorCity of Windsor, ONExpected in 1992 ā āMBA:Business Administration - GPA:
University of Windsor, Expected in ā āBachelor of Business Administration Honors Degree: - GPA:
, Expected in ā āMSCE Certification-Microsoft Systems Engineer on 2003/2008 Platform: - GPA:
Certifications
MCSA Certification - Microsoft Systems Administrator Risk Management Certification ITIL v3 Certification SAP Integration Certification ACSA Certification - Apple Certified System Administrator Certified Information Systems Auditor (CISA) ITIL Master V2 Certification` CobiT 5 Certified PMP Certification Executive ITSM Consultant Certification PCI Compliance Accredited Certification Network Security Certification - Cisco Leadership Management Certification
Work History
Southern New Hampshire Medical Center - President & CEO Merrimack, NH, 07/2014 - CurrentAs the President & Chief Executive Officer (āCEOā) of AV Technology Solution Inc., my responsibility is to lead the development and execution of the Companyās long term strategy with a view to creating shareholder value. My leadership role as CEO also entails being ultimately responsible for all day-to-day management decisions and for implementing the Companyās long and short term plans. I act as a direct liaison between the Board and management of the Company and communicate to the Board on behalf of management. In addition, as CEO I am also responsible to communicate on behalf of the Company to shareholders, employees, Government authorities, other stakeholders and the public.My mission is to provide a strategic vision in leading the company and provide enterprise solution to our business from end to end so that we may meet our goals, objectives and targets as well as meeting the expectations of delivering results in local, regional and global markets across the globe.
Jones Lange Lasalle Inc. - Senior Vice President Salt Lake City, UT, 10/2000 - 07/2014
Manage Infrastructure projects and direct operations within HP Analysis of the Network Security Environment from the server and client level Responsible for communicating project status to senior management Managing a team of Service Desk Managers who were responsible for separate accounts within HP's Call Center Reporting of project status including conducting regular status meetings, publishing of minutes and status reporting Develop, provide training and lead team members Managing contact centers projects which support the internal operations of HP Ability to provide clear analysis and make decisions on process implementation consistent with the department practices and policies Directly engaging with staff to produce results, and foster a work environment conducive to ongoing learning, career development and process improvement.
Setting team and individual team member priorities and performance objectives, working with team members direct supervisors if applicable.
A proven track record of completing projects in a timely manner Identifying risks and escalating issues appropriately Plan, organize, direct, control and evaluate the operations of information systems and Electronic Data Processing (EDP) Overseeing all communications strategies and activities related to this initiative Working with the IT project team to coordinate all technical tasks Develop and implement policies and procedures for electronic data processing and computer systems operations and development Meet with managers to discuss all project criteria on system requirements, specifications, costs and timelines Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems Control the computer systems budgets and expenditures Managing a team of 30 persons or more on the project operations team Specializing in Change Management Developing and writing Change Management guidelines Defining various approaches to implement the changes to the existing IT Infrastructure Implementation of the Prosci principles and methodology Generating, tuning, configuring, and upgrading the operating system for all HP hardware and Mac PC's Assisting with software product evaluation, including installation, testing, and technical support for various applications Directed an integral operations team that set up operations for Hewlett Packard Providing all monthly reports to the VP of Information Technology Ensure that problems and solutions are properly recorded in ITSM and determine priorities in handling of incoming calls (Service Now) Ensuring that all financial targets are met with regards to Revenue Maintaining customer satisfaction as per set targets Ensuring that the business is operated to the highest standards in line with the mission statement and values Responsible for the day to day operations Ensuring that all departments in IT Operations operate within agreed budgets and achieve agreed targets Ensure each department operates in compliance with all legal requirements Ensure that HR procedures are followed in each IT Ops department Coach and support service desk Analysts, assessing and recording their performance in Halogen and support them in their personal professionalism Conduct appraisals for all direct reports on a bi-annual basis Develop professional relationships with customers to ensure customer satisfaction Troubleshoot all technology issues Prior to my employment with HP I assisted to implement HP's first Bilingual Service Desk Maintain log and/or list of required repairs and maintenance Make recommendations about purchase of technology resources Research current and potential resources and services Provide network access to all staff and executives Install work stations and servers Connect and set up hardware Load all required software when required and setting timeframes for deployment Provide network accounts and passwords as required Monitor security of all technology Install and maintain foolproof and passwords Input and maintain IP addresses Advise staff of security breach and/or change in password or security status Ensure installation of lock out programs Identify and prepare hardware for disposal when appropriate Conduct performance reviews for all the IT managers with HP's call center environment Ensure hardware is stripped and secured before disposal.
Reporting with Statistics/ Market and Cost Analysis on all Month end reports detailing purchases and expenses within Siemens on a Global Analysis Reporting System Functions included international market analysis Managed internal demand analysis reporting and supplier selection processes Negotiation of price, terms and conditions, to maximize contribution to operating profit and business objectives Maintain records of goods ordered and received Locate vendors of materials, equipment or supplies, and interview them to determine product availability and term of sale Prepare and process requisitions and purchase orders for supplies and equipment Control purchasing department budgets Interview and hire staff, and oversee staff training Review purchase order claims and contracts for conformance to company policy Analyze market and delivery systems in order to assess present and future material availability Develop and implement purchasing and contract management instructions and procedures Participate in the development of specifications for equipment, products or substitute materials Ensure that all requests from customers are handled promptly and effectively, ensuring that agreed service levels are met For all requests that cannot be directly resolved, provide an effective interface at the highest level between customers and service providers; ensuring that priority setting and escalation procedures are applied effectively Ensures high quality services are provided to internal and external customers through the development and maintenance of robust IT policies and procedures Improve efficiency and effectiveness of helpdesk activity by analyzing and proposing recommendations for improvement Produce weekly and monthly statistics and performance reports To manage audit processes and in liaison with Internal Audit officers, project manage implementation of audit recommendations Provide 2nd and 3rd line support on desktop systems, including Citrix and Windows Manage projects on behalf of the IT Infrastructure GM, ensuring timescales and budget are adhered Oversee new IT Installations and office configuration/moves Troubleshoot hardware, software and network operating system familiarization with all hardware and software Familiarization with network operating system Provide orientation to new users of existing technology Train staff about potential uses of existing technology Train staff about new and potential use Provide individual training and support on request Provide recommendations about accessing information and support Maintain current and accurate inventory of technology hardware, software and resources Professional Development Lead a large scale of projects in IT/Infrastructure related to the design, selection acquisition and implementation of the on-going business improvements Develop Infrastructure solutions to align with the current IT Standards Develop a fluent understanding of the business systems associated with their assigned portfolio Integrate IT solutions inclusive of infrastructure platform, enterprise storage, network technologies, enterprise monitoring messaging and collaboration, Desktop, server and remote access to end users High level design and technology cost model preparation based on budget demands Detailed design and deployment planning*Implementation plans through change management for the Service Desk Carry out project post implementation reviews in order to provide continuous improvement of the infrastructure Develop and execute implementation plans, risk matrix, and documentation for Infrastructure environment of the business Work in hand with clients such as TD Bank, CIBC, American Express, Aeroplan, Enhancement services such as Credit monitoring for clients, BMO and National Bank of Canada Handled several International IT Projects to ensure that PCI Compliance is met and meets all standards of auditing within HP Implementation of Change Management to ensure that all future team transition with any flaws and meet all IT policies and guidelines.
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Resume Overview
School Attended
University of Windsor
University of Windsor
Job Titles Held:
President & CEO
Senior Vice President
Senior IT Manager
Degrees
MBA
Bachelor of Business Administration Honors Degree
MSCE Certification-Microsoft Systems Engineer on 2003/2008 Platform