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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Accomplished professional bringing 10 years of experience and demonstrated successful history of leadership and organizational growth and development accomplishments. Experience managing and driving change to promote continuous operational improvement. Employed multi-prong strategies to streamline internal systems, enhance revenue and extend profits.

Skills
  • Industry partnership development expertise
  • Business development and Marketing expertise
  • Excellent problem-solving skills and the ability to handle/diffuse difficult situations and resolve issues.
  • Strong written communication skills and ability to multi- task.
  • Able to work in a fast paced, constantly evolving, team environment.
  • Professional attitude and strong service orientation and relationship management. Ability to deal with professional client base.
  • Independent self-starter with ability to effectively and successfully manage people and achieve results through others.
Education and Training
Mergenthaler Vocational-Technical High School Baltimore, MD, Expected in 05/1999 High School Diploma : Business And Accounting - GPA :
Certifications
  • Certificate in Project Management, UMBC - 2016
  • Notary, State of Maryland for Baltimore City - Exp. 6/16/2025
  • Certified Victim Assistance, Roper Academy - 2019
  • Certified Federal Acquisition Certification (FAC) Contracting Officer's Representative (COR)
Experience
Leidos Holdings Inc. - President, Board of Directors
Dallas, TX, 01/2020 - Current
  • Communicates regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Cultivates and maintains positive working relationships with employees, executives and other stakeholders.
  • Administers day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
  • Coordinates work across departments to keep teams on track with company goals.
  • Led startup and opening of organization and provided business development, creation of operational procedures and workflow planning.
  • Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas.
  • Determined performance goals and offered tactics for achieving milestones.
  • Spearheads initiatives to keep business sustainable, agile and scalable during industry changes.
  • Promotes company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
  • Represents company interests before federal agencies, city representatives and regulatory entities.
Kpmg - Program Compliance Officer
San Diego, CA, 12/2021 - 01/2022
  • Planned and executed compliance audits to ensure contracts over $49,999 have minority participation goals assigned.
  • Independently executed compliance audits to ensure minority participation goals are met.
  • Review minority enterprise certification applications for decision.
  • Assist as needed with conducting site monitoring visits to individual organizations certified through the department to determine compliance with program rules, regulations, and guidelines and provide technical assistance as needed.
  • Advise Chief and Assistant Chief on enterprises' program performance and make recommendations on their suitability and retention in the MWBO program and new contracts with the City of Baltimore.
  • Maintained and revised policy procedures for the general operation of compliance program. Carefully maintained and circulated filing documents and records to department heads.
Allied Universal - Program Analyst
Eugene, OR, 05/2019 - 12/2020
  • Completed quality assurance reviews to assess the accuracy of data and validate results of self-response for 2020 decennial census.
  • Studied complex data sets and systems to identify positive trends and successful programs.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Developed training materials to improve onboarding strategies and optimize company orientation protocol.
  • Created customer-facing reports and documents to maximize transparency.
  • Managed communications projects regarding Census response processing, using project management skills
  • Developed, managed, and provided instructional trainings and communicated statistical information to diverse groups.
  • Established and maintained strong relationships with agency staff and key stakeholders.
  • Provided direction, supervision, and leadership to a staff of professionals.
  • Provided oversight to contractors and schedulers to ensure project milestones are met.
  • Coordinated with Decennial Departments to manage self-response goals and objectives.
God First Contracting LLC - Managing Director
City, STATE, 01/2015 - 01/2019
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
  • Managed primary account relationships, exceeded client satisfaction standards and met servicing obligations.
  • Established strategic partnerships to form business referral program.
  • Applied effective strategies to deliver innovative, dynamic and effective consulting services.
  • Managed the day-to-day operations of the non-profit arm of the organization and its associated facilities.
  • Led hiring, training and supervising management, staff employees, volunteers and contractors.
  • Responsible for staff performance management including activities which ensure that goals are consistently being met in an effective and efficient manner, i.e., employee evaluations, reviews, strategic planning, individual and team development and succession planning.
  • Developed Operating Policy and Procedures for Apprenticeships Training Program, Accident/Emergency Management Operations and Continuity of Operations Plans.
  • Managed operations of the on-site and off-site training facility and consistently ensures the highest level of safety for program participants, community partners, vendors and tenants and the security of building materials, tools and equipment.
  • Ensured all procedures provide coherent, efficient and complete solutions for all sites and associated needs.
  • Stayed abreast of all operational issues and ensures proper documentation is completed and filed according to policy and local, state and federal laws.
  • Directed construction projects from conception to completion of each turn-key project, including details like permit submission and design evaluations.
  • Performed in-depth reviews of each project to create schedule of deliverables; estimate costs for each project and match talent to each job.
  • Collaborated with the Architect and Construction Crew to ensure feasibility of each project.
  • Negotiated with Vendors, Suppliers and Subcontractors. Negotiate terms of agreements, draft contracts and obtain permits and licenses
  • Managed all onsite and offsite construction to monitor compliance with building and safety regulations and applicable local laws, codes and regulations.
  • Coordinated and directed construction workers and subcontractors
  • Selected and purchased tools, materials and equipment and track inventory
  • Ensured contractual conditions of performance are met.
Food And Drug Administration - Administrative Officer
City, STATE, 08/2014 - 12/2017
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Recruited, trained and developed administrative team to support agency growth and objectives.
  • Worked independently on the organization's recruitment process. Developed position descriptions, rating criteria, selection justifications, and other required documents for on-boarding. Managed all personnel actions including adherence to personnel ceilings.
  • Developed reimbursable budgets as warranted. Monitored and tracked expenditures based on knowledge of past expenditures and projected plans for future programmatic needs by analyzing existing program resource allocations and made recommendations to Director, Senior Leaders and other Senior Program Officials for changes or adjustments necessary to meet program objectives.
  • Provided travel budgetary information for the serviced personnel and prepares travel reports, as requested.
  • Independently planned and directed the day-to-day administrative management activities of the serviced organization.
  • Maintained working knowledge of legislation, Departmental regulations and policies with regard to the impact on activities of the serviced organization.
  • Advised Senior Management on the impact of administrative and management support on planning, funding, development and implementation of methods for achieving goals.
  • Participated in special studies and projects.
  • Served as Coordinator and Liaison for acquisition activities. Prepared justifications, secured clearances, developed work scopes, reviewed proposals, met with contract representatives, and assisted Contracting Officer Representatives in the development of packages.
  • Provided assistance and guidance to management in developing employee performance plans. Ensured that progress reviews are conducted and that appraisals are completed timely as required.
  • Performed other duties as assigned related to the efficient operation of my assigned program area in the Office of Biostatistics; Divisions of Biometrics I, III and VIII.

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Resume Overview

School Attended

  • Mergenthaler Vocational-Technical High School

Job Titles Held:

  • President, Board of Directors
  • Program Compliance Officer
  • Program Analyst
  • Managing Director
  • Administrative Officer

Degrees

  • High School Diploma

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