Customer-oriented, strategic-thinking operations and sales professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.
Skills
Business development
Industry partnership development
Contract Administration
Revenue growth
Employee coaching
New business development
Strategic planning
Experience
06/2021 to Current
PresidentAltabancorp – Lehi, UT,
Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Coordinated work across departments to keep teams on track with company goals.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Integrated marketing and sales strategies with business development and operational leadership plans.
Generated and implemented business strategies to increase revenue while executing operational base development.
Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
Diminished regulatory risks by strict adherence to insurance and safety regulations.
Determined performance goals and offered tactics for achieving milestones.
Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas.
Spearheaded initiatives to keep business sustainable, agile and scalable during industry changes.
Reduced costs and optimized revenue by executing contract bidding and procurement processes.
Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
04/2013 to 04/2021
General ManagerCornerstone Building Brands – Danville, IA,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
Tracked monthly sales to generate reports for business development planning.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Oversaw corporate communications to streamline data and information sharing initiatives.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Liaised with cross-functional teams to develop product positioning strategies.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and KPI statistics.
01/2011 to 03/2021
Dealer Trade DriverLithia Motors – Mcknight, PA,
Maintained accurate logs to document mileage and delivery information.
Maintained safe driving habits to protect property and general public on roadways.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Worked with dispatch to update routes and inform customers of delays.
Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Kept customers satisfied and loyal by completing timely and accurate deliveries.
Completed daily logs and issued papers to customers.
Completed transfers at hubs and final destinations to keep routes on schedule.
Assisted with warehouse operations and loading of goods.
Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
Conducted daily DOT pre-trip inspections according to set checklist.
Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
Applied defensive driving and safety techniques to prevent accidents.
Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance.
Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
Submitted reports on condition of truck at end of each trip.
Obtained and maintained proper delivery authorization and pickup documentation.
Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues.
Attached or loaded vehicles and reviewed all connections for security.
Processed shipment documents neatly and efficiently for each load.
Recorded expenses and maintained receipts.
Employed best inventory packing and safety practices with zero complaints, hazards, incidents or lost-time accidents.
Balanced and handled expense accounts for each trip.
Education and Training
Expected in 05/2003 to to
High School Diploma: Hillcrest High School - Springfield, MO , GPA:
Expected in to to
: General Studies Ozarks Technical Community College - Springfield, MO GPA:
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