Experienced and Personable Office Management and Administration Professional with years of experience prioritizing multiple tasks requiring prompt solutions. Highly dependable and Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace environment. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help. Expert experienced in conflict resolution and works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Meeting coordination
MS Office Suite - Word, Publisher, and some Excel
Inbound Phone Call Handling
Financial Services Support
Managing Office Supply Inventory
Event Coordination
Time management
Typing 60 words per minute
Technical Support
Office administration
Business administration
Administrative support
Office management
Travel coordination
Booking travel
Staff Management
Bookkeeping
Budgeting
Scheduling
Project Management
Expense reporting
Work History
04/2018 to Current
President and Office AdministratorRed Lion Digital LLC – City, STATE,
Supported CEO, Partner, and Computer Architect with effective correspondence management, document coordination and customer relations.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Booked flights, car rentals and hotel accommodations for business travel for managing partners.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing productivity.
08/1998 to 03/2003
Freelance Special Events Planner - Floral DesignerEnchanting Floral Design's By Sherry – City, STATE,
Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Researched latest design trends, colors and vendor products for use in new pieces.
Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Served customers in a friendly, efficient manner following outlined steps of service.
Led projects and analyzed data to identify opportunities for improvement.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Exceeded goals through effective task prioritization and great work ethic.
08/1993 to 06/1997
Owner and Master Certified Floral DesignerSherry's Secret Garden – City, STATE,
Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
Researched latest design trends, colors and vendor products for use in new pieces.
Handled day-to-day running of the shop and floral design activities, ensuring high levels of productivity and progression.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
01/1984 to 08/1993
Lead Systems ProgrammerBeneficial Corporation – City, STATE,
Provided computer programming subject matter expertise to project team members.
Maintained existing applications and designed and delivered new applications.
Collaborated with product management to design, build and test systems.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Maintained energy and enthusiasm in fast-paced environment.
Education
Expected in to to
Associate of Science: Computer Science County College Of Morris - Randolph, NJ, GPA:
Additional Information
U.S. President Clan Claire North America - February 2021 - Present
President of the Mid-Atlantic Branch of Clan Claire association of North America - 2008 - 2021
Treasurer and Secretary for the Voorhees Lady Vikes Booster Club from 2016 thru 2019.
President New Jersey State Floral Association from 1998 - 2004
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Resume Overview
School Attended
County College Of Morris
Job Titles Held:
President and Office Administrator
Freelance Special Events Planner - Floral Designer