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President and CEO Resume Example

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PRESIDENT AND CEO
Professional Summary

Forward-thinking Senior Executive with proven record of accomplishment in human services during five-year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches.

Skills
  • Sales
  • Customer Service
  • Financial & Operational Management
  • Negotiation/Contracts
  • Human Resources
  • Payroll/Billing
  • Relationship Development
  • Business Operations
Work History
President and CEO / / Passionhr - Los Angeles , CA / 06.2014 - 09.2019
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Achieved under-budget and on-time project management to adhere to project goals.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Facilitated over $3.5 Million in annual revenue for 5+ years.
  • Oversaw daily administrative operations, including payroll, billing, contracts, human resources, budgets, forecasting, audits, and scheduling.
  • Maintained P&L, budgets, and financial records
  • Supported and supervised team of 256 administrative and direct support professionals.
Lead Program Coordinator / / Augustana Care Corporation - Savage , MN / 10.2012 - 06.2014
  • Program writing and development for individuals living with developmental disabilities
  • Maintenance of program/personnel records and files
  • Assisted in research and expansion of current programs
  • Coordinated with case managers at DDD/DES/AHCCCS in client supervision and service delivery
  • Operated Flagstaff office by myself with all responsibilities to include human resources/recruitment of both clients and employees/ training/ on-boarding/ interviews/ scheduling / compliance/ files/ audits/ education training/ advertising/ sales/ contracts/ customer service/ employee retention
  • Developed detailed projected schedules through effective planning and forecasting
  • Evaluated team performance and provided constructive feedback for areas of improvement
  • Managed 58 clients and 133 direct support professionals as only Program Coordinator in Flagstaff location.
  • Reporting, data tracking, and incident reports
  • Advocating for clients and their families for allocated hours of service to ensure care
  • Payroll entry and processing
  • Lead all program coordinators within company statewide through mentorship, training, evaluation, goal setting, policy adherence, compliance monitoring, and supports.

Behavioral Health Specialist / / American Psychological Association - Sykesville , MD / 04.2012 - 10.2012
  • Worked with individuals with substance abuse issues to include variety of diagnosis under duel, GM and SMI
  • Instructed educational classes with recovery topics to assist clients with personal, mental, and life skills development
  • Instructed family groups to educate family on disease management, supportive roles, and various topics
  • Demonstrated proven ability to work well independently while also with others in behavior health field
  • Created all documentation, including progress reports, assessments and charting within required timeframes.
  • Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Charted on each patient daily.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
TE Mail Carrier/City/Contractor / / United States Postal Service - City , STATE / 10.2007 - 10.2009
  • Distributed mail on foot to residences and businesses, delivering to approximately 1000 customers per shift.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Education
University of Phoenix - City, State / 06.2012Bachelor of Science: Psychology
  • Graduated with 3.98 GPA
  • Graduated summa cum laude
Coconino Community College - City, State / 05.2011Associate of Arts: Psychology
  • Graduated with 3.48 GPA
  • Graduated cum laude
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Resume Overview

School Attended

  • University of Phoenix
  • Coconino Community College

Job Titles Held:

  • President and CEO
  • Lead Program Coordinator
  • Behavioral Health Specialist
  • TE Mail Carrier/City/Contractor

Degrees

  • Bachelor of Science : Psychology
    Associate of Arts : Psychology

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