President and CEO Resume Example
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PRESIDENT AND CEO
Professional Summary
Forward-thinking Senior Executive with proven record of accomplishment in human services during five-year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches.
Skills
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Work History
President and CEO / / Passionhr - Los Angeles , CA / 06.2014 - 09.2019
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Achieved under-budget and on-time project management to adhere to project goals.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Facilitated over $3.5 Million in annual revenue for 5+ years.
- Oversaw daily administrative operations, including payroll, billing, contracts, human resources, budgets, forecasting, audits, and scheduling.
- Maintained P&L, budgets, and financial records
- Supported and supervised team of 256 administrative and direct support professionals.
Lead Program Coordinator / / Augustana Care Corporation - Savage , MN / 10.2012 - 06.2014
- Program writing and development for individuals living with developmental disabilities
- Maintenance of program/personnel records and files
- Assisted in research and expansion of current programs
- Coordinated with case managers at DDD/DES/AHCCCS in client supervision and service delivery
- Operated Flagstaff office by myself with all responsibilities to include human resources/recruitment of both clients and employees/ training/ on-boarding/ interviews/ scheduling / compliance/ files/ audits/ education training/ advertising/ sales/ contracts/ customer service/ employee retention
- Developed detailed projected schedules through effective planning and forecasting
- Evaluated team performance and provided constructive feedback for areas of improvement
- Managed 58 clients and 133 direct support professionals as only Program Coordinator in Flagstaff location.
- Reporting, data tracking, and incident reports
- Advocating for clients and their families for allocated hours of service to ensure care
- Payroll entry and processing
- Lead all program coordinators within company statewide through mentorship, training, evaluation, goal setting, policy adherence, compliance monitoring, and supports.
Behavioral Health Specialist / / American Psychological Association - Sykesville , MD / 04.2012 - 10.2012
- Worked with individuals with substance abuse issues to include variety of diagnosis under duel, GM and SMI
- Instructed educational classes with recovery topics to assist clients with personal, mental, and life skills development
- Instructed family groups to educate family on disease management, supportive roles, and various topics
- Demonstrated proven ability to work well independently while also with others in behavior health field
- Created all documentation, including progress reports, assessments and charting within required timeframes.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Charted on each patient daily.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
TE Mail Carrier/City/Contractor / / United States Postal Service - City , STATE / 10.2007 - 10.2009
- Distributed mail on foot to residences and businesses, delivering to approximately 1000 customers per shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Education
University of Phoenix - City, State / 06.2012Bachelor of Science: Psychology
- Graduated with 3.98 GPA
- Graduated summa cum laude
Coconino Community College - City, State / 05.2011Associate of Arts: Psychology
- Graduated with 3.48 GPA
- Graduated cum laude
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Resume Overview
School Attended
- University of Phoenix
- Coconino Community College
Job Titles Held:
- President and CEO
- Lead Program Coordinator
- Behavioral Health Specialist
- TE Mail Carrier/City/Contractor
Degrees
- Bachelor of Science : Psychology
Associate of Arts : Psychology
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